In-Demand Housing solutions Jobs in Melbourne, Vic

Customer Insights Analyst
Metricon —Melbourne VIC
- Full-time
- CRM software
- Microsoft Excel
- Management
8d
Principal Policy & Project Officer
Victorian Government —Melbourne VIC
- $142,790 - $191,084 a year
- Full-time
- Recruiting
- Leadership
4d
Business Product Owner
Housing Choices Australia —Melbourne VIC
- $135,000 - $145,000 a year
- Full-time
- CRM software
- DevOps
- AI
- Annual leave
- Parental leave
Quick Apply
Positive Behaviour Support - Senior / Lead
Hearth Support Services —Glen Iris VIC
- Full-time
- Hybrid work
- Bachelor's degree
- Free parking
Quick Apply
Senior Enterprise Architect - Customer
Bunnings —Hawthorn East VIC
- Full-time
- Salesforce
- No degree
- AI
- Parental leave
8d
Workplace Relations – Senior Lawyer / Special Counsel
Moores MDP Pty Ltd —Hawthorn VIC
- Full-time
- Hybrid work
- Communication skills
- Work from home
Senior Occupational Therapist
Hearth Support Services —Glen Iris VIC
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
- Communication skills
- Free parking
Quick Apply
Administrative Assistant
Low Cost Housing Pty Ltd —Coburg VIC
- $30 an hour
- Part-time
- Microsoft Excel
- Customer service
- Microsoft Office
Quick Apply
4d
Customer Service Team Member - Seasonal Casual
Bunnings —Fairfield VIC
- Weekend availability
- Café
- Parental leave
8d
Customer Service Team Member - Seasonal Casual (Whangarei)
Bunnings —Northland Shopping Centre VIC
- Weekend availability
- Café
- Parental leave
Technical Business Analyst – Housing System Transformation Program
Aboriginal Housing Victoria —Fitzroy North VIC
- Full-time
- CRM software
- Administrative experience
- Communication skills
3d
Tenancy Officer 5x Positions
Department of Families, Fairness and Housing —Melbourne City Centre VIC
- Full-time
- Recruiting
12d
Grants Program Officer
Victorian Government —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- Salesforce
- Recruiting
7d
Tenancy Officer 5x Positions
Victorian Government —Melbourne VIC
- $81,496 - $98,955 a year
- Full-time
- Recruiting
12d
Needle Syringe Program Worker
North Richmond Community Health —Richmond VIC
- Part-time
- Communication skills
23h
Site Engineer/Supervisor
Custom Craft Homes Pty Ltd —Truganina VIC
- $90,000 - $110,000 a year
- Full-time
- AutoCAD
- English
- Education
- Professional development assistance
Quick Apply
8d
Grants Program Officer
Department of Families, Fairness and Housing —Melbourne City Centre VIC
- Full-time
- Salesforce
- Recruiting
7d
Assistant Property Manager | Build-to-Rent Melbourne
UniLodge Australia Pty Ltd —Brunswick VIC
- Full-time
- Management
- Customer service
- Microsoft Office
Quality Advisor
Villa Maria Catholic Homes —Mulgrave VIC
- Full-time
- Nursing
- Management
- Bachelor's degree
- Health insurance
- Parental leave
8d
Tenancy Sustainment Specialist
Community Housing Ltd —Melbourne VIC
- Full-time
- No degree
- Communication skills
Quick Apply

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Customer Insights Analyst

Metricon -
Melbourne VIC

Apply Now

Job Details

Permanent | Full-time
8 days ago

Benefits

Opportunities for promotion
On-site parking

Qualifications

CRM software
Power BI
Microsoft Excel
Management
Customer service
Business analysis
Databases
Qualtrics
Analysis skills
Agile
Construction experience
Business requirements
Communication skills
Marketing

Full Job Description

Love Where You Work!

Metricon Homes, Australia’s largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.

Based in our stylish and brand new Notting Hill Office, work within the busy National Customer Survey and Insights team in this highly rewarding and challenging role. The Customer Insight (CI) Analyst is a highly consultative role, responsible for leading and managing Metricon’s customer satisfaction program, to deliver data led customer insights across the enterprise and enhance overall customer experience.

Reporting to the National Customer Care Manager, your responsibilities will include:

Proactively managing our customer satisfaction platform, including regular and ongoing customer experience initiatives and ad hoc business requirements
Work closely with the Customer Experience and Engagement teams to provide strategic customer recommendations and actionable insights
Maintain and enhance the Voice of Customer Experience and feedback program
Utilise various internal (CRM, ERP, CX, Power BI) and external platforms to gather and present feedback to the business
Analyse customer feedback data and measure against business KPI’s and metrics
Engage with internal stakeholders to provide insights and recommendations from customer data to enhance the customer journey
Provide training and support to stakeholders on accessing and navigating dashboards
Assist with building customer experience strategies to improve data and survey response rates
Continuous improvement and automation of processes and systems such as surveys, dashboards and reporting
Offer insights to deepen the organisation's understanding of the customer perspective; and
Business Analysis / Backlog Grooming through design and facilitating.

Metricon will offer you:

Stylish and fun environment at our brand new Notting Hill Office
Free onsite parking
Be supported by a Management Team that has a Culture Where You Matter
On-going learning and development opportunities to help build your skills and reach your potential
Metricon Homes – Australia’s largest Home Builder for the 10th Consecutive Year
We promote mentoring and provide genuine opportunities for role progression, along with a competitive salary, and salary package opportunities; and
Attractive housing discounts on our award winning homes.

The successful candidate will have:

Significant experience working as a Business Analyst in the customer, marketing or customer engagement domains
5+ years hands on experience in business processes, workflows, requirement gathering and solution delivery across CX, CRM, ERP or Digital streams
Excellent skills in the definition of user stories and acceptance criteria elicitation
Effective analytical skills: interpret various forms of data, identify themes, apply insights, and recommend outcomes/solutions
A strong understanding of Qualtrics, Contact Centre platforms, Power BI, Microsoft Dynamics, Excel or other customer service and communication platforms
Prior experience with databases, query and report-building
Experience in the successful delivery of large-scale and complex programs of work
Demonstrated ability to effectively communicate and establish productive working relationships at all levels of the organisation
Capacity to manage multiple projects, prioritise, lead, facilitate, motivate, and drive team members to deliver and achieve common goals
Ability to interact with Senior Stakeholders and vendors in a proactive and professional manner
Excellent interpersonal, collaboration and stakeholder management skills
Effective communication skills, with the ability to lead, negotiate and influence
Strong time-management and prioritisation skills; and
Conceptual thinking with strong-problem solving ability
Agile planning and Software delivery experience
Any exposure to the building and construction industry

If you feel you have the necessary experience and drive to meet the challenges of this position, and can demonstrate how you meet the skills and attributes, please apply with your Cover Letter and Resume now.

This role requires a national police check to be undertaken on the successful applicant.

Apply Now

Refine Your Search

housing solutions jobs in melbourne, vic

Customer Insights Analyst

Principal Policy & Project Officer

Business Product Owner

Positive Behaviour Support - Senior / Lead

Senior Enterprise Architect - Customer

Workplace Relations – Senior Lawyer / Special Counsel

Senior Occupational Therapist

Administrative Assistant

Customer Service Team Member - Seasonal Casual

Customer Service Team Member - Seasonal Casual (Whangarei)

Technical Business Analyst – Housing System Transformation Program

Tenancy Officer 5x Positions

Grants Program Officer

Tenancy Officer 5x Positions

Needle Syringe Program Worker

Site Engineer/Supervisor

Grants Program Officer

Assistant Property Manager | Build-to-Rent Melbourne

Quality Advisor

Tenancy Sustainment Specialist

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