In-Demand It support Jobs in West End, Qld

Customer / Technical Support Specialist
M3DICINE —Eight Mile Plains QLD
- Full-time
- Salesforce
- Microsoft Office
- Organisational skills
Quick Apply
IT Support Officer - Contract
Centorrino Technologies —Brisbane QLD
- $65,000 - $75,000 a year
- Contract
- Communication skills
Quick Apply
9d
Technical Support Lead - Brisbane
Egis Group —Brisbane QLD
- Full-time
- Hospitality
- Computer Science
- Customer service
- Parental leave
Quick Apply
10d
Senior IT Support Technician
Fitness and Lifestyle Group —West End QLD
- Full-time
- Hybrid work
- CRM software
- Salesforce
- No degree
- Employee assistance program
- Employee discount
IT Support Analyst
Centorrino Technologies —Brisbane QLD
- Contract
- Management
- Customer service
- Communication skills
Quick Apply
8d
Technical Support Engineer
Megaport —Brisbane QLD
- Weekend availability
- Hybrid work
- Customer service
- English
- AI
IT Support Specialist, Level 1 - PKCG
Lyra Technology Group —Brisbane QLD
- Full-time
- Hybrid work
- Customer service
- Communication skills
Quick Apply
11d
Service Desk Analyst
Brennan IT —Brisbane QLD
- Weekend availability
- Azure
- Management
- Computer Science
ICT System and Field Technical
Integral Connection t/as Network Overdrive —Brisbane QLD
- $28,000 - $35,000 a month
- Part-time
- SQL
- SharePoint
Quick Apply
IT Operations Specialist
ALSTOM —Milton QLD
- Engineering
- ERP systems
- Health insurance
- Annual leave
11d
ICT Service Manager
Goodstart Early Learning —Murarrie QLD
- Full-time
- Management
- Analysis skills
- No degree
- Gym membership
IT Technician
WV Technologies Pty Ltd —Brendale QLD
- $31.19 - $33.84 an hour
- Temporary
- Organisational skills
- Communication skills
- Employee assistance program
Quick Apply
2d
IT Help Desk Officer
Piper Alderman Management —Brisbane QLD
- Full-time
- Parental leave
IT Support Engineer
Sentrian —Brisbane QLD
- Full-time
IT Support Specialist
VALD —Brisbane QLD
- Full-time
- Azure
- Administrative experience
- Communication skills
Quick Apply
3d
ICT Transition Specialist
Arrow Energy —Brisbane QLD
- Hybrid work
- Management
- Bachelor's degree
- Annual leave
- Employee assistance program
Senior IT Support Specialist
Cummins Inc. —Brisbane QLD
- Manufacturing
- Associate degree
- Communication skills
- Health insurance
- Parental leave
Senior IT Systems Administrator
ROHDE & SCHWARZ GmbH & Co. KG —Brisbane Airport QLD
- Computer Science
- Customer service
- Administrative experience
ICT Support Administrator
Goodstart Early Learning —Murarrie QLD
- $80,000 - $90,000 a year
- Full-time
- Gym membership
5d
Service Desk Engineer
Employment Hero —Brisbane QLD
- Full-time
- Azure
- Computer Science
- Software troubleshooting
1d

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Customer / Technical Support Specialist

M3DICINE
Eight Mile Plains QLD

Quick Apply

Job Details

Permanent | Full-time

Qualifications

Salesforce
Mobile applications
Technical support
Microsoft Office
Organisational skills
Document management
Communication skills
Time management

Full Job Description

Listen, See and Feel....Life

M3DICINE is a medical device platform start-up company with the vision to be “The Heartbeat of the Planet", enabling anyone, anywhere, at anytime, to understand and benefit from clinically rich insights.

The company was founded by a small group clinicians and engineers focused on our mission of democratising healthcare through the creation of connected, elegant products, powered by intelligent and intuitive software. We design tools for dedicated healthcare professionals working tirelessly to care for our loved ones.

Our culture is inventive and passionate. We question traditional thinking wherever we can and apply our inventive approach to all aspects of the business. We work on projects and products that will change and save the lives of people around the world. Our customers are our partners.

Our team is comprised of a diverse range of professionals, united by our vision and commitment to our core values. We value openness, honesty, integrity and speaking our mind. We also value solution thinking and being proactive. We strive to add maximum value to everything we do.

Our employees bring their passion to work and are looking for like-minded team players, passionate about changing the world and delivering new and wonderful technologies that will change and save lives.

The Role

Due to the upcoming launch of our device, we are looking to add an enthusiastic, tech savvy Customer / Technical Support Specialist to the M3DICINE team, based out of our office in the Brisbane Technology Park (Eight Mile Plains).

In this hands-on, technical role you will be responsible for liaising with our customers as well as other internal customer experience managers to resolve queries by recommending solutions and guiding product users through features and functionalities. You will develop documentation, correspondence and technical content to support healthcare professional at all stages of their user lifecycle and ensure an excellent customer experience.

Your responsibilities will include:

Supporting our customers across each phase of the customer lifecycle, from post-sale introductions, kicking-off the relationship, onboarding and training, using the hardware, app and platform through to measuring and analysing data
Actively participating in the development and implementation of new product technical support documentation, plans and programs to ensure our customers experience amazing support
Assisting in the provision of direct on and offline technical support
Handling customer complaints, including receiving, logging, investigating, resolving and tracking/trending complaints in compliance with the Quality Systems and post market surveillance
Reporting the tracking and trending of field product performance metrics for both system and assay data to enable continuous improvement
Ensuring fact-based scientific and analytical best practices and principles are utilised to accomplish tasks and performance (e.g., establishment and implementation of NPS)
Providing technical assistance to sales, application specialists and marketing as required
Working closely with our product, engineering and sales teams to make sure customers’ needs and wants are captured and communicated internally, e.g. in the form of new feature requests, bugs identification or edge cases
Keeping your industry and technical knowledge current so that you can best support our customers and any future product launches that impact customer experience

You

We want to hear from you if you have a strong passion for customer service, creating a superb customer journey/experience, extensive experience providing support to device users, knowledge of Salesforce and a solid understanding of iOS/Android operating systems and mobile device functionality.

You are a self-starter, able to work autonomously while also proactively collaborating with colleagues and customers across different disciplines and time zones.

In addition, you will have:

Demonstrated customer support experience (3+ years), including experience in supporting web-based applications, cloud-based services and portals

Experience in healthcare, medical device and/or biotech industries, preferably with direct involvement in commercial operations or product launches. Technical support experience in supporting medical products is highly desired but not required

Experienced in:
- Salesforce (at least 2 years), including, but not limited, to case management, dashboard and report tracking and SLA/KPI management
- Both iOS and Android mobile operating systems, mobile device functionality and App Store platforms

A good understanding and familiarity with:
- Web based platforms
- Mobile hardware concepts and services like Bluetooth connectivity
- SaaS, IOT, database and cloud concepts
- Quality Systems and requirements for complaint handling, document control and quality control

Excellent written communication skills and computer literacy across the Microsoft Office suite of programs
Solid time management and organisational skills

Quick Apply

Refine Your Search

it support jobs in west end, qld

Customer / Technical Support Specialist

IT Support Officer - Contract

Technical Support Lead - Brisbane

Senior IT Support Technician

IT Support Analyst

Technical Support Engineer

IT Support Specialist, Level 1 - PKCG

Service Desk Analyst

ICT System and Field Technical

IT Operations Specialist

ICT Service Manager

IT Technician

IT Help Desk Officer

IT Support Engineer

IT Support Specialist

ICT Transition Specialist

Senior IT Support Specialist

Senior IT Systems Administrator

ICT Support Administrator

Service Desk Engineer

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