In-Demand Help desk Jobs in West End, Qld

Service Desk Analyst
Brennan IT —Brisbane QLD
- Weekend availability
- Azure
- Management
- Computer Science
Porter - Rydges South Bank
EVT Group —South Brisbane QLD
- Weekend availability
- Communication skills
- Resort
- Parental leave
5d
Workplace Assistant
WSP —Brisbane QLD
- Organisational skills
- Employee stock purchase plan
1d
Relief Administrative Assistant - Coronis Group
Coronis —Lutwyche QLD
- Full-time
- Customer service
- Administrative experience
IT Operations Engineer
Auto & General Holdings —Brisbane QLD
Quick Apply
Senior Front Office Coordinator | Full-Time | Coopers Plains
Prime Practice —Coopers Plains QLD
- $60,000 - $70,000 a year
- Full-time
- Customer service
- Organisational skills
- Front desk
Quick Apply
8h
Origin Sales Representatives - South Brisbane
STRIKEFORCE AMC —South Brisbane QLD
- $74,500 a year
- Monday to Friday
- Sales
- Communication skills
- Paid training
1h
IT Support Analyst
Centorrino Technologies —Brisbane QLD
- Contract
- Management
- Customer service
- Communication skills
Quick Apply
5d
Service Desk Analyst - Transitions
Centorrino Technologies —Brisbane QLD
- $65,000 - $70,000 a year
- Full-time
- Hybrid work
- Customer service
- SharePoint
- Communication skills
Quick Apply
12d
Digital Product Support Officer
Cadence Connect —Brisbane QLD
- Full-time
- SQL
- Analysis skills
- AI
Tour Staff Coordinator, Oceania
G Adventures —Brisbane QLD
- Full-time
- Google Suite
- Customer service
- Administrative experience
- Annual leave
- Parental leave
Night Auditor
Accor Apartments & Realty —Brisbane QLD
- Weekend availability
- Hospitality
- Microsoft Excel
7d
ICT Service Manager
Goodstart Early Learning —Murarrie QLD
- Full-time
- Management
- Analysis skills
- No degree
- Gym membership
Administration Assistant
Moore Australia (QLD/NNSW) —Brisbane QLD
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
Quick Apply
1d
Field Officer
Queensland Government —Brisbane QLD
- Temporary
- Outdoor work
BMA Village - Site Administrator
Compass Group Australia —Cannon Hill QLD
- $81,878 a year
- Urgently hiring
- Hospitality
- Customer service
- Microsoft Office
- Free food
Community Associate, Brisbane
WeWork —Brisbane QLD
- Full-time
- Hospitality
- Bar
- Sales
IT Field Technician
ITECHNOLOGY AUSTRALIA —Brisbane QLD
- Up to $33.50 an hour
- Urgently hiring
- In-person
- Communication skills
Quick Apply
1h
End User Services Manager
Brennan IT —Brisbane QLD
- Full-time
- AI
- Leadership
- Communication skills
6d
Customer Service Team Member - Front End Support
Bunnings —Manly West QLD
- Weekend availability
- Café
- Parental leave
6d

I want to receive the latest job alert for help desk in west end, qld

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

help desk jobs near west end, qld

Technical Support Specialist jobs in Brisbane QLD

Night Auditor jobs in Brisbane QLD

Administrative Assistant jobs in Brisbane QLD

Service Desk Analyst jobs in Brisbane QLD

IT Support jobs in Brisbane QLD

Weekend Support Worker jobs in Perth Wa

Technical Support Specialist jobs in Rowville Vic

Disability Support Worker jobs in Gold Coast Qld

Technical Support Specialist jobs in Sydney Nsw

Male Support Worker jobs in Westmead Nsw

Technical Support Specialist jobs in Rockdale Nsw

Support Coordinator jobs in Greater Adelaide Sa

Technical Support Specialist jobs in Morningside Qld

Area Manager Holte Home Community Care jobs in Perth Wa

Student Placement, Community Services jobs in Dandenong Vic

Associate Product Development Engineer jobs in Sydney Nsw

Tide Community Care jobs in Darwin Nt

Field Technician jobs in Perth Wa

Field Technician jobs in Ferntree Gully Vic

Field Technician jobs in Cardiff Nsw

Service Desk Analyst

Brennan IT -
Brisbane QLD

Apply Now

Job Details

Permanent | Full-time

Qualifications

Knowledge management
Azure
Management
Computer Science
Certificate IV
Microsoft Office
Network protocols
ServiceNow
Citrix
Information Technology

Full Job Description

Brennan. Where true performance thrives.
At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. It’s a claim backed by our True Performance System – a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology.

Why join Brennan
True performance for our customers starts with a true belief in our people.
It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members.

True rewards
In addition to competitive remuneration, Brennan offers extensive benefits, including:

Training and certification bonuses
Culture Awards that recognise excellence
Brennan Daredevils – our annual, all-expenses paid trip awarded to our top performers and outstanding contributors
Vibrant, fun social activities
Discounted hardware and software
An environment that embraces learning and development

The role:
We are looking for an experienced Service Desk Analyst to join our friendly and high-performing team in Brisbane. This role will require the candidate to be onsite at the client site up to 3 days a week. In this role, you will perform remote troubleshooting through diagnostic techniques to determine the best solution based on the issue and details provided by customers.

This role may require you to work on a shift basis for 7.6 hours a day (excluding breaks) between the hours of 7:00am – 7:30pm (Sydney time) and be able to work one weekend day a month (on average), on a rotating basis.

Being an Australian Citizen is beneficial for NV1 Clearance later down the line but for this particular role, it is not required.

Key Responsibilities:

As the first point of client contact, deliver outstanding first-level customer support for client contacts, principally by phone, email and live chat
Log all customer contacts as tickets into the IT Service Management tool (ServiceNow) to ensure that all issues and requests are captured, categorised, and prioritised
Maintain ownership of tickets, follow Brennan procedures for ticket handling and ensure appropriate levels of customer communication are provided
Attempt to resolve the issue or request at the first point of contact, and when not possible, follow best-practice to escalate the ticket to the next level of support
Perform remote troubleshooting, gather and analyse information and use diagnostic techniques to triage the issue or request, or to determine and implement the best solution based on the issue and details provided.
Use the knowledge articles in Brennan’s Knowledge Management System (BIKI) to help progress issues or requests, identifying and escalating when any knowledge gaps exist
Help create and update knowledge articles in Brennan’s Knowledge Management System (BIKI) when the need is identified

What skills and experience you bring:

12-18 months' experience in a Service Desk role or three years' in a customer support-focused position.
Degree-educated, preferably in Information Technology or Computer Science, or a Certificate IV qualification
Demonstrable industry-based technical aptitude (e.g. Microsoft, Citrix, Cisco, HP), including knowledge of current Microsoft Operating Systems and Office Suites including Office 365
Candidates who are NV1 cleared or have the willingness to obtain NV1 Security Clearance are highly desirable.

Technical skills in all or some of the areas below:

Windows 10/11 User Interface
Office365 Administration and 'How Do I?' queries
Email / Exchange Configuration & Troubleshooting
Azure Administration
Hardware Support - CPUs, RAM, and Motherboards
Monitors & Peripherals - Installation, Connectivity & Configuration
Computer Peripherals - Interfaces, Cables & Connectors
Printer Installation, Configuration & Troubleshooting
Networking & Connectivity
Network Protocols & Devices
Mobile Devices
Storage Devices & Media

Note: As part of our hiring process, you will be required to undertake a National Criminal History Check and a Technical Test.

Brennan is an equal-opportunity employer

Apply Now

Refine Your Search

help desk jobs in west end, qld

Service Desk Analyst

Porter - Rydges South Bank

Workplace Assistant

Relief Administrative Assistant - Coronis Group

IT Operations Engineer

Senior Front Office Coordinator | Full-Time | Coopers Plains

Origin Sales Representatives - South Brisbane

IT Support Analyst

Service Desk Analyst - Transitions

Digital Product Support Officer

Tour Staff Coordinator, Oceania

Night Auditor

ICT Service Manager

Administration Assistant

Field Officer

BMA Village - Site Administrator

Community Associate, Brisbane

IT Field Technician

End User Services Manager

Customer Service Team Member - Front End Support

I want to receive the latest job alert for help desk in west end, qld

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected