In-Demand It Jobs in Bayswater, Vic

Service Desk Analyst
Accent Group —Cremorne VIC
- Full-time
- Computer Science
- POS
Quick Apply
Network Administrator
Country Fire Authority —Burwood East VIC
- Full-time
- Hybrid work
- Azure
- No degree
- Parental leave
10d
IT Infrastructure Project Manager
For Purpose Aged Care —Cheltenham VIC
- PMP
- Microsoft Office
- SharePoint
- Employee assistance program
12d
IT Business Partner - Enterprise Applications
Thermo Fisher Scientific —Scoresby VIC
- Full-time
- ERP systems
- Analysis skills
- Bachelor's degree
- Parental leave
- Employee assistance program
6d
Finance Business Applications Specialist - IT
For Purpose Aged Care —Cheltenham VIC
- Remote
- Microsoft Excel
- SQL
- Analysis skills
- Work from home
- Employee assistance program
15h
Regional IT Analyst
Aggreko —Braeside VIC
- Full-time
- Computer Science
- Software troubleshooting
- Customer service
- Health insurance
IT Operations Specialist
Reece Group —Cremorne VIC
- Full-time
- Customer service
- Communication skills
14d
Associate IT Project Manager
Arcare Aged Care —Hampton East VIC
- Full-time
- Azure
- Management
- Salesforce
- Health insurance
- Employee discount
10d
Senior Systems Administrator
Blue IoT —Mulgrave VIC
- Azure
- Microsoft Office
- Administrative experience
IT Business Partner
Techtronic Industries (TTI) —Notting Hill VIC
- Hybrid work
- Customer service
- Salesforce
- Parental leave
- Employee assistance program
7d
Technical Support (BMS & Controls) | Melbourne
Katz Recruitment —Dandenong VIC
- $100,000 - $110,000 a year
- Full-time
- Mechanic experience
- Customer service
- Office
Quick Apply
4d
Network Engineer
Eastern Health —Box Hill VIC
- Full-time
- Microsoft Excel
- Administrative experience
- Analysis skills
- Health insurance
- Annual leave
13d
Academic Discipline Coordinator - IT and Computer Science
AEMG —Surrey Hills VIC
- Doctoral degree
- Computer Science
- Research
Senior Network Engineer
For Purpose Aged Care —Cheltenham VIC
- Azure
- Communication skills
- Work from home
- Employee assistance program
Help Desk and Training Team Lead
ITW —Dandenong VIC
- Full-time
- Construction experience
- Manufacturing
- Communication skills
11d
IT Service Continuity Manager - Disaster Recovery
Endeavour Group —Richmond VIC
- Full-time
- Hybrid work
- Computer Science
- Master's degree
- Bachelor's degree
Quick Apply
12d
Senior Practitioner Stop It Now! The Men's Project
Jesuit Social Services —Richmond VIC
- Contract
- Administrative experience
- Data entry
- Leadership
- Employee assistance program
3d
Network Engineer (Japan / Australia), Commercial Energy Storage, APAC
Tesla —Cremorne VIC
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
13h
Senior Network Engineer
Monash Health —Clayton VIC
- Full-time
5d
Solution Architect
Australia Post —Richmond VIC
- Full-time
- Hybrid work
- APIs
- AI
14d

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Service Desk Analyst

Accent Group -
Cremorne VIC

Quick Apply

Job Details

Full-time

Qualifications

Computer Science
ITIL
POS
Intune
Information Technology
VPN

Full Job Description

Join Accent Group one of Australia and New Zealand’s largest retail groups. With 850+ stores, 34 iconic brands and 30+ online platforms, we’re home to some of the world’s most recognised names, including HOKA, Skechers, Dr. Martens, Platypus, Hype DC, Stylerunner, Nude Lucy, Lacoste, Sports Direct and Vans. We’re driven by innovation, passionate about our people and committed to creating exceptional experiences for our customers and teams. Here individuality is celebrated, performance is rewarded and you’ll be empowered to make your mark.

The Service Desk Analyst provides first level IT support across retail stores, distribution centres, and corporate environments. This role ensures seamless technology operations in a high-volume, customer-focused retail setting, supporting POS systems, store network connectivity, in-store devices, and end-user applications.
The position plays a key role in maintaining business continuity and delivering exceptional service to internal stakeholders through timely and effective resolution of incidents and service requests.

Key Responsibilities include:

Provide prompt first and second-level support to stores, warehouse, and office users via phone, email, and ITSM system.
Troubleshoot issues with POS terminals, scanners, printers, EFTPOS, network connectivity, and mobile devices.
Support Microsoft 365, Windows 11, and Intune-managed devices.
Escalate high-impact or recurring issues to senior engineers or vendors, ensuring timely resolution.
Maintain detailed records of incidents, actions taken, and resolutions within SLA targets.
Support the deployment, configuration, and maintenance of in-store IT equipment (POS, handheld scanners, label printers, and All-in-One devices).
Liaise with field technicians, network teams, and store operations to coordinate onsite visits and remote fixes.
Assist with technology rollout activities including new store openings, relocations, and seasonal upgrades.
Provide professional, courteous support with a strong customer service focus.
Communicate effectively with store team members, regional and national leads, and warehouse supervisors to keep them informed on issue progress.
Prioritise requests based on business impact and ensure transparent communication on incidents affecting sales or operations.
Maintain accurate technical documentation, knowledge articles, and standard operating procedures.
Contribute to knowledge-sharing sessions and process improvement initiatives.
procedures.

To be successful you will ideally have:

Currently studying or recently completed a degree in Information Technology, Computer Science, or a related field
Passionate about building a career at the intersection of retail and technology
Experience supporting Microsoft 365, POS systems, Windows 10/11, Apple Devices and hardware troubleshooting.
Understanding of network fundamentals (Wi-Fi, VPN, Firewall and Switches).
Familiarity with ITIL incident, request, and change management processes.
Ability to function and collaborate within a team and remain approachable always.
Analytical thinker with the ability to identify trends and implement process improvements.
Ability to perform under pressure and manage competing priorities in a high-volume environment.

Why Join Accent Group?
Be part of a dynamic and growing company with a portfolio of the best global brands.
Opportunity to make a significant impact on our technology team.
Collaborative and supportive team environment.
Competitive salary and benefits package.

At Accent Group Limited we are committed to creating an inclusive workplace that promotes and values diversity and inclusion. We believe in the diversity of our people across age, gender, identity, race, sexual orientation, ethnicity, physical and mental ability. We strive on creating an equal employment environment where everyone from any background can be themselves. The Accent Group acknowledges, and pays respect, to the Traditional Owners and ongoing custodians of the land. The Aboriginal and Torres Strait Islander and Maori people.

Quick Apply

Refine Your Search

it jobs in bayswater, vic

Service Desk Analyst

Network Administrator

IT Infrastructure Project Manager

IT Business Partner - Enterprise Applications

Finance Business Applications Specialist - IT

Regional IT Analyst

IT Operations Specialist

Associate IT Project Manager

Senior Systems Administrator

IT Business Partner

Technical Support (BMS & Controls) | Melbourne

Network Engineer

Academic Discipline Coordinator - IT and Computer Science

Senior Network Engineer

Help Desk and Training Team Lead

IT Service Continuity Manager - Disaster Recovery

Senior Practitioner Stop It Now! The Men's Project

Network Engineer (Japan / Australia), Commercial Energy Storage, APAC

Senior Network Engineer

Solution Architect

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