In-Demand It support Jobs in Brookvale, Nsw

IT Service Desk Engineer, Level 1 - Secom
Lyra Technology Group —Kingsgrove NSW
- Full-time
- Hybrid work
- Customer service
- Communication skills
Quick Apply
10d
ICT Systems Test Engineer
Infotrust —Sydney NSW
- $80,000 - $90,000 a year
- Full-time
- Microsoft Access
- Azure
- In-person
- Parental leave
Quick Apply
6d
ICT Support Technican
Hungry Jack's —Woolloomooloo NSW
- Full-time
- Hospitality
- POS
- Organisational skills
Service Desk Support Coordinator - Systems
Interactive —St Leonards NSW
- Full-time
- Customer service
Quick Apply
7d
Service Desk Analyst – Level 2
Conferma —Sydney NSW
- Full-time
- Hybrid work
- Management
- Analysis skills
- Communication skills
- Annual leave
- Parental leave
Quick Apply
System Administrator 2 - Sydney, Australia
M.C. Dean, Inc —Sydney NSW
- Weekend availability
- Senior Secondary Certificate of Education
- Bachelor's degree
- Associate degree
- Tuition reimbursement
Service Desk Team Leader
Bolton Clarke —Northern Beaches NSW
- Full-time
- Management
- Customer service
- Health insurance
- Employee assistance program
IT Field Technician (Hands-on Role)
Series One —Sydney NSW
- $59,613.50 - $112,281.05 a year
- Electrical experience
- POS
- In-person
Quick Apply
Information Technology Support Specialist
Physio Inq —Milsons Point NSW
- Full-time
- Hybrid work
- Administrative experience
- Organisational skills
- SharePoint
Quick Apply
12d
IT Server Administrator
Tetra Tech —Sydney NSW
- Azure
- Management
- Computer Science
- Employee stock purchase plan
- Parental leave
Desktop Support Analyst
MinterEllison —Sydney NSW
- Rotating roster
- AI
- Communication skills
IT Administrator
IREN —Sydney NSW
- Full-time
- Management
- Computer Science
- Administrative experience
- Annual leave
ICT Field Services Snr Support Off
Department of Education —Sydney NSW
- $102,936 - $113,579 a year
- Full-time
- Software troubleshooting
- Opportunities for advancement
9d
IT Support
Shift —Sydney NSW
- Full-time
- Hybrid work
- Azure
- Microsoft Office
- Parental leave
Service Desk Analyst
Brennan IT —Sydney NSW
- Weekend availability
- Azure
- Management
- Computer Science
13d
Service Desk Analyst (NSW)
St Vincent's Health Australia —Inner West NSW
- Full-time
- Microsoft Outlook
- Management
- Research
- Employee assistance program
IT & Workplace Support Engineers (Multiple Opportunities Available)
The Missing Link —Macquarie Park NSW
- Full-time
- Bar
- Software troubleshooting
- Customer service
Quick Apply
IT Systems Administrator
All In IT Solutions —Stanmore NSW
- Full-time
- Azure
- Administrative experience
- Bachelor's degree
Desktop Support Officer - Contract
Centorrino Technologies —Sydney NSW
- $65,000 - $75,000 a year
- Contract
- Communication skills
Quick Apply
12d
Graduate Infrastructure Support Engineer
Content Guru —Sydney NSW
- Weekend availability
- Computer science
- Computer Science
- Analysis skills
Quick Apply

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it support jobs near brookvale, nsw

IT Service Desk Engineer, Level 1 - Secom

Lyra Technology Group
Kingsgrove NSW

Quick Apply

Job Details

Permanent | Full-time
10 days ago

Qualifications

Customer service
IT support
VMWare
Communication skills
VPN

Full Job Description

Lyra Technology Group is a private equity-backed holding company that invests in and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.

About The Position

One of our operating companies, Secom Technology, is looking for an IT Service Desk Engineer to join their team in Kingsgrove, Sydney.

As an IT Service Desk Engineer, you’ll be the first point of contact for clients requiring IT support. You will troubleshoot and resolve a range of technical issues, manage support tickets, provide exceptional customer service, and escalate more complex issues to senior technical teams when required.

Responsibilities:

Act as the first point of contact for client IT support requests via phone, email, chat and ticketing systems.
Log, categorise and prioritise incidents and service requests in line with SLAs.
Troubleshoot common issues across Windows, Microsoft 365, macOS, email, printers, user accounts and network connectivity.
Assist users with Wi-Fi, VPN and remote-access issues.
Perform basic hardware and software troubleshooting remotely.
Monitor RMM alerts and assist with basic maintenance tasks, including backup, antivirus and patch compliance checks.
Escalate complex issues to Level 2 or specialist teams with clear documentation and troubleshooting notes.
Keep clients informed throughout the support process and ensure issues are resolved to their satisfaction.
Maintain accurate ticket, client and knowledge-based documentation.
Identify recurring issues and contribute to improvements in SOPs, processes and automation.
Participate in team meetings, training and continuous improvement initiatives.

Skills:

1–2 years of experience in an IT support or service desk environment in a customer service environment/MSP.
Basic understanding of Windows 10/11 and Microsoft 365.
Understanding of Active Directory and user account management.
Basic knowledge of hypervisor environments such as Microsoft Hyper-V or VMware.
Experience using an IT ticketing/PSA system.
Strong troubleshooting and problem-solving skills.
Excellent communication skills with the ability to support both technical and non-technical users.

Benefits

Gain hands-on exposure to Microsoft, networking, cloud and remote-support technologies
Work closely with some of Australia’s leading clubs and golf venues
Be part of a growing MSP with strong industry partnerships
Gain exposure to diverse clients and cutting-edge technologies

Company Overview

Please visit https://lyratechgroup.com/careers/ for more information

Quick Apply

Refine Your Search

it support jobs in brookvale, nsw

IT Service Desk Engineer, Level 1 - Secom

ICT Systems Test Engineer

ICT Support Technican

Service Desk Support Coordinator - Systems

Service Desk Analyst – Level 2

System Administrator 2 - Sydney, Australia

Service Desk Team Leader

IT Field Technician (Hands-on Role)

Information Technology Support Specialist

IT Server Administrator

Desktop Support Analyst

IT Administrator

ICT Field Services Snr Support Off

IT Support

Service Desk Analyst

Service Desk Analyst (NSW)

IT & Workplace Support Engineers (Multiple Opportunities Available)

IT Systems Administrator

Desktop Support Officer - Contract

Graduate Infrastructure Support Engineer

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