In-Demand Support representative 2 Jobs in Parramatta, Nsw

Senior Technical Support Representative
LearnUpon —Sydney NSW
- Contract
- CRM software
- Salesforce
- Databases
- Annual leave
National Panel of Assessors
Sarina Russo —Sydney NSW
- Analysis skills
- Communication skills
Account Executive
Zembl —Sydney NSW
- $80,000 - $85,000 a year
- Full-time
- Marketing
- Customer service
- Business development
- Work from home
- Professional development assistance
Quick Apply
1d
NDIS Support Coordinator Fixed Term (Sydney Metro)
Uniting NSW.ACT —Leichhardt NSW
- $46.70 an hour
- Full-time
- Microsoft Office
- Time management
- Work from home
- Referral program
1d
Associate Director, SESLHD Digital Health
NSW Health —Kogarah NSW
- $189,878 - $207,381 a year
- Temporary
- Annual leave
- Employee assistance program
Sales Support Specialist
Prinova Europe —North Sydney NSW
- Full-time
- Hybrid work
- CRM software
- Microsoft Excel
- Customer service
Quick Apply
DC Team Manager | AM Shift
Super Retail Group —Erskine Park NSW
- Full-time
- Warehouse experience
- Communication skills
Quick Apply
Sales Development Representative
N-able —North Sydney NSW
- Hybrid work
- Sales
- Customer service
- Employee stock purchase plan
- Annual leave
Sales Development Representative
Moody's —Sydney NSW
- Sales
- Research
- Finance
Advanced Trainee
NSW Health —Randwick NSW
- $117,745 - $147,664 a year
- Full-time
- Medicine
- Research
- ICU experience
- Annual leave
- Parental leave
7d
Customer Services Engineer-3
Malvern Panalytical Ltd —Sydney NSW
- Full-time
- Customer service
- Communication skills
GLO ANZ Logistics Specialist
Hewlett Packard Enterprise —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Management
On-site Technician
Fujitsu —Sydney NSW
- $75,000 - $85,000 a year
- Full-time
- In-person
12d
Operations Engineer - ITOC Australia
Hewlett Packard Enterprise —Sydney NSW
- Full-time
- Sales
- Customer service
- Data analysis skills
Ticket Sales Representative
Sydney Opera House —Sydney NSW
- $32.75 an hour
4d
Specialist Representative - Clinical Nutrition, NSW
Fresenius Kabi —Mount Kuring-gai NSW
- Full-time
- Sales
- Hospital experience
- Negotiation
- Employee assistance program
14d
Investor Services Specialist
Colonial First State —Sydney NSW
- Full-time
- Hospitality
- Customer service
- In-person
APAC Manager, Ad Operations
Uber —Sydney NSW
- Full-time
- Management
- Sales
- Marketing
Alternate Dispute Resolution Manager
Gallagher Bassett —Sydney NSW
- Hybrid work
- Microsoft Office
- Leadership
- Communication skills
- Employee stock purchase plan
- Health insurance
Account Manager
Hewlett Packard Enterprise —Sydney NSW
- Full-time
- Management
- Sales
- Business development

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Senior Technical Support Representative

LearnUpon -
Sydney NSW

Apply Now

Job Details

Contract | Fixed term

Benefits

Annual leave

Qualifications

CRM software
Authentication
SSO
Learning technology
Salesforce
Command line
Databases
Microservices
SQL
Network protocols
DNS
APIs
SSH
LMS
SaaS
AI
Communication skills

Full Job Description

Work Mode: Hybrid 1+ days per week in our Sydney, Australia office. 12 month contract.

Department: Support

About the Company

LearnUpon partners with over 1,600 organizations globally to unlock the potential of employees, customers & members through learning that’s easy, scalable and focused on results.

About the Team

At LearnUpon, our Support team is a highly collaborative, global group of problem-solvers operating on a "Follow the Sun" model to deliver unparalleled service in the eLearning industry. Rather than following rigid scripts, our team takes end-to-end ownership of deeply technical challenges by traversing databases with SQL, analyzing server logs, and troubleshooting complex API and SSO integrations. We partner closely with Sales and Customer Success to solve wider client projects, fostering a supportive environment focused on collective teamwork rather than department silos. We strive to live by our values: act like owners, lead with curiosity, and deliver quality for our customers. We’re proud of our success, and we’re humble and hungry to achieve more.

About the Opportunity

At LearnUpon, we’re seeking a Senior Technical Support Representative to join our team. This is 12 month fixed term contract. In this role, you will be exposed to a wide variety of technical issues and will become a trusted partner to our ever-growing customer base. You will focus every interaction on the results customers need, helping them discover, deliver, measure, and materialize their unique learning goals through our single, powerful LMS solution.

In addition, you'll be responsible for:

Answer customer support tickets and phone calls
Troubleshoot issues using SQL queries and server logs
Replicate technical issues in internal test portals
Manage complex tickets involving APIs and integrations
Review team data requests for security and accuracy
Document technical bugs for the product and dev teams
Guide customers through data migrations and system setups
Partner with sales and success teams on client issues
Contribute to projects that optimize internal workflows
Share feedback to help improve the platform and tools

Skills & Experience

Must Haves

At least 2 years of experience working in a technical customer-facing support role.
Strong technical troubleshooting skills in a web-based environment, with hands-on experience using HTML/CSS, JavaScript, and browser debugging tools.
Database proficiency, specifically with experience traversing databases and gathering information using SQL.
Excellent communication skills in written and spoken English, with the ability to be empathetic, responsive, and clear when explaining complex technical topics to non-technical users.
Resilience and adaptability to maintain motivation, positivity, and a "get-it-done" mindset in a fast-paced, changing environment.
Superior attention to detail and a highly analytical approach to problem-solving and technical documentation.
Proficiency using Salesforce or a similar CRM system to track and manage client interactions.
Experience using AI tools to streamline tasks and improve efficiencies.

Nice-to-Haves

Experience working within a SaaS company.
An eLearning or LMS background with familiarity in industry standards (e.g., SCORM, Tin Can).
Understanding of Single Sign-On (SSO) platforms (Okta, OAuth, Active Directory) and common API/authentication mechanisms.
Knowledge of Linux command line, SSH, and core networking (protocols, DNS configuration, etc.).
Experience troubleshooting and working with Microservices.
Experience with Planhat or a similar Customer Success Platform (CSP) tool.
Experience working cross-functionally with a global team spanning multiple time zones.

If you don't tick every box but believe this role is a mutually good fit, please don't hesitate to apply. We'd love to hear from you.

Why choose LearnUpon?

From comprehensive rewards and generous time off to meaningful investment in your growth and development, LearnUpon gives you the support, trust, and opportunity to do the most impactful work of your career.

Learn more here.

Hiring Process

Qualified applicants may be invited to an initial screening call with a member of our TA Team.
Successful candidates will be invited to a series of practical interviews.
Finally, candidates will have an interview with our COO.
Successful candidates will be contacted with an offer to join our team.

Note: At LearnUpon, we utilize AI to enhance the speed and quality of our screening and assessment practices, but our hiring decisions are always human.

LearnUpon is an Equal Opportunities Employer

We do not discriminate on the basis of gender, marital status, family status, age disability, sexual orientation, race, religion, membership of the Traveller community, or any other legally protected status.

Check out our Careers site and Instagram to learn more about working at LearnUpon.

By submitting your application, you agree to LearnUpon's Privacy Policy.

Apply Now

Refine Your Search

support representative 2 jobs in parramatta, nsw

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I want to receive the latest job alert for support representative 2 in parramatta, nsw

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