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Service Estimating Specialist

Dormakaba Group -
Hallam VIC

Apply Now

Job Details

Full-time
5 days ago

Benefits

Onsite gym
Insurance services
On-site parking

Qualifications

CRM software
Microsoft Excel
SAP
Salesforce
Construction experience
Communication skills
Construction estimating

Full Job Description

We are seeking a detail-oriented Service Estimating Specialist to prepare accurate quotes for dormakaba’s automatic access entry solutions. Supporting one of our largest states in Australia, you will work closely with the National Team Lead and Commercial Service team to manage the quoting process, coordinate orders through our CRM and SAP systems, and keep customers updated on progress. This role plays an important part in delivering a smooth customer experience and supporting the success of our service operations.

What you will do

Prepare, process, and manage approved automatic door quotes within agreed timeframes.
Work closely with the Commercial Service team to prioritise quotes, manage urgent requests, and resolve customer queries.
Communicate with customers, contractors, and internal teams to confirm quote details and expected completion timeframes.
Build and maintain strong relationships with customers and key stakeholders.
Coordinate with the Customer Experience team to support material availability and delivery requirements for approved works.
Maintain accurate quotation records and documentation within CRM (Salesforce).
Ensure quotes meet Australian standards, safety requirements, accessibility guidelines, and dormakaba policies.
Identify opportunities to improve quoting processes, templates, and workflows.Help improve customer retention, contract renewals, and overall customer satisfaction.

What we require

Experience in estimating, construction, building design, planning, or a related trade environment.
Strong attention to detail with the ability to manage multiple quotes and priorities.
Good communication skills with the ability to work with customers and internal teams.
Experience using estimation software, CRM systems, and Microsoft Excel.

What we prefer

Previous experience in estimating for door systems, hardware, access solutions, or similar industries.
Experience using CRM systems.
Knowledge of Australian Building Codes and Standards

What we offer

Hybrid role with flexible working arrangements
Parking with onsite gym for employees
Access to discounted Health Insurance
Peer to Peer Recognition via our ABC values nominations and awards
Wellbeing Committee focusing on Mental Health, Community Engagement, Diversity & Inclusion, Social & Amenities

Who we are

We are at the heart of every place that matters. From automatic doors to cloud-based access solutions, we enable seamless movement in secure, safe, and sustainable spaces.

With over 16,000 employees worldwide, we are a global leader in access solutions across industries including healthcare, aviation, education, hospitality and more. We focus on innovation, collaboration, and creating real impact for our customers and communities.

At dormakaba, you’re encouraged to take initiative, grow your skills, and build your career alongside a global team shaping the future of access.

Apply Now

Refine Your Search

customer quotation specialist jobs

Service Estimating Specialist

Account Manager - Maternal Infant Care

Customer Success Specialist/ Service Sales Representative

Sales Support Specialist

Service Executive - Broker Support

Sales Representative

SALES REPRESENTATIVE

Sales Executive

Manager Commercial Vehicles (AM)

Contract Manager - Uni of Sunshine Coast - REQS001636

Administration Officer

INTERNAL SALES

Sales and Marketing Manager

Frame & Truss Manager - Finlayson's

BMS Technician

Building Estimator

Technical Sales Senior Analyst - DCP Solutions

Service Sales Engineer

Assistant Project Manager - South and Western Australia

Tool Coordinator

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