At Urban Utilities, our purpose is simple yet powerful – Enrich Quality of Life. With a $7 billion asset base and services spanning 1.5 million residents and more than 31,000 commercial customers across South East Queensland, we are committed to enhancing the liveability of our communities every day.
Your Opportunity
We have an opportunity for an experienced Senior Business Analyst to join our Digital & Information team and support the delivery of key digital projects and initiatives across Urban Utilities.
Working closely with Project Managers, business stakeholders and technical delivery teams, you will play a key role in understanding business needs, analysing requirements and translating them into clear, structured and practical delivery outcomes.
This role sits within our Digital Applications team, which operates within the “Build” stream of our Plan, Build, Run delivery model. In this space, the focus is on designing, improving and delivering digital solutions that support our people, systems, customers and communities.
This is a great opportunity for someone who can hit the ground running, bring strong business analysis capability and confidently work across a range of projects, stakeholders and delivery environments. You will help ensure business problems are well understood, requirements are clearly defined, and solutions are aligned to operational needs and project outcomes.
What You’ll Deliver
- Partner with Project Managers, business stakeholders and delivery teams to elicit, analyse, document and validate business and functional requirements.
- Translate business needs into clear and structured artefacts, including business requirements, user stories, process maps, acceptance criteria and other analysis documentation.
- Facilitate workshops and stakeholder engagement sessions to understand current-state processes, define future-state requirements and support agreed delivery outcomes.
- Support digital project delivery across the full lifecycle, including requirements clarification, issue resolution, testing support, implementation activities and handover to business-as-usual teams.
- Work closely with developers, testers, architects and business representatives to ensure requirements are understood, traceable and aligned to operational objectives, governance expectations and program outcomes.
- Assist with SIT, UAT and change activities, including requirements traceability, validation, training materials, FAQs and stakeholder engagement.
- Identify risks, dependencies, assumptions and impacts relating to delivery activities and support practical resolution throughout the project lifecycle.
About You
You are an experienced Business Analyst or Senior Business Analyst who is confident working across digital, ICT or technology project environments. You bring strong analytical capability, sound judgement and the ability to dig beneath surface-level requests to understand the real business problem.
You will also bring:
- Strong experience in business analysis within digital, technology, ICT or project delivery environments.
- Demonstrated capability in requirements gathering, documentation, analysis and validation, using contemporary business analysis practices and frameworks such as BABOK.
- Experience developing user stories, acceptance criteria, business requirements, process maps and other analysis artefacts.
- Strong current-state and future-state process mapping skills, ideally using tools such as Visio, BPMN or similar.
- Strong stakeholder engagement, workshop facilitation and communication skills.
- The ability to work effectively with Project Managers, developers, testers, architects and business stakeholders.
- Experience supporting testing, implementation, change and handover activities.
- The ability to manage competing priorities and work across small initiatives, larger projects and changing delivery needs.
- Experience working in Agile, Waterfall or hybrid delivery environments.
- Experience using tools such as JIRA, Confluence or similar would be highly regarded.
- Utilities experience is not essential, but experience working in complex project or operational environments would be beneficial.
At UU, our strength comes from our people. We value different perspectives, backgrounds, experiences and ways of thinking, and we’re committed to creating a workplace where people feel respected, included and supported to do their best work.
We welcome applications from people of all backgrounds, identities and life experiences. You do not need to meet every requirement to apply. If this role interests you and you feel you could contribute, we’d love to hear from you.
For us, it’s about finding the right person, not ticking every box.
If you require adjustments at any stage of the recruitment process, please let us know. We’re here to support you through the process.
Why Urban Utilities
At Urban Utilities, the work we do is about so much more than the bottom line. We're a leading provider of world-class drinking water and wastewater services to the vibrant communities of Brisbane, Ipswich, Lockyer Valley, Somerset, and Scenic Rim. As we continue to grow, we're committed to planning ahead and shaping a sustainable future around water for generations to come.
At the core of our work lies genuine care: for our team, our customers, communities, and the environment. From the flush of a toilet to major infrastructure projects and residential developments, we're dedicated to being there every step of the way.
Our HQ is in Fortitude Valley, Brisbane, but you'll find us all over SEQ - working in cool places like the SAS Laboratory in Darra, field-based depots in Eagle Farm, Acacia Ridge, Bundamba, and wastewater treatment plants dotted across the region.
We know the chance to thrive, and progress comes hand in hand with the support to balance work with life. So, you’ll access an increasingly diverse range of benefits and initiatives that’ll help you bring the best you. Speaking of which, here’s just a sample of the benefits we offer our team:
- Generous Salary Packaging options, including novated leases
- Corporate discounts across Health insurance, technology and more
- 18 weeks of paid parental leave, 15 days personal leave including two proactive wellbeing days, and an additional day of leave each year to connect with friends and family
- Flexibility at UU depends on the type of work you do but could include options such as, 9-day fortnights and flexible days. Talk to us about what flexibility means to you!
- Urban Utilities is an endorsed employer for all women. See our range of benefits and policies directly at WORK180
There’s no us without you. Come shape the future with us.
How to Apply
Click ‘Apply’ to submit your application.
For further information please contact our Talent team at [email protected]
