In-Demand Service desk Jobs in Cockburn, Wa

Service Desk Analyst - Level 2
Wallbridge Gilbert Aztec —Perth WA
- Full-time
- Remote
- Azure
- Management
- Customer service
- Work from home
- Parental leave
Senior Receptionist
Lifecare —Cockburn Central WA
- Part-time
- Customer service
- Clinic
- Organisational skills
Quick Apply
Finance Officer
Pilbara Ports Authority —Perth WA
- $71,211 - $97,370 a year
- Contract
- Annual leave
- Parental leave
14d
Night Auditor
Accor Apartments & Realty —Perth WA
- Part-time
- Hospitality
- Microsoft Excel
12d
Guest Service Generalist
Travel + Leisure Co. —Perth WA
- Part-time
- Microsoft Excel
- Customer service
- Administrative experience
- Professional development assistance
Quick Apply
Level 2 Engineer (ICT Support Officer)
Integrated ICT —Perth WA
- $75,000 - $85,000 a year
- Full-time
- Azure
Quick Apply
End User Services Engineer (Intune MDM) Perth
Canon —Perth WA
- Azure
- Management
- Microsoft Office
- Work from home
Help Desk Analyst
Corrs Chambers Westgarth —Perth WA
- Full-time
- Communication skills
- Parental leave
11d
Service Desk Engineer
Telio Management GmbH —Perth WA
- Microsoft Office
- Agile
Customer Business Specialist
Pilbara Ports Authority —Perth WA
- $124,897 a year
- Full-time
- Management
- Annual leave
- Employee assistance program
4d
Level 2 - Service Technician
Epic IT —Perth WA
- Full-time
- Azure
- Computer Science
- Microsoft Office
- Work from home
Quick Apply
Talent Aquisition Advisor
Pilbara Ports Authority —Perth WA
- $105,399 - $126,965 a year
- Full-time
- Recruiting
- Annual leave
- Parental leave
4d
Reactive Support Expert - AU
Ever Nimble Ltd —West Perth WA
- $55,000 - $65,000 a year
- Temporary
- Communication skills
- Work from home
- Employee discount
Quick Apply
End User Technician
Kinetic IT —Perth WA
- Full-time
- Communication skills
- Employee assistance program
Travel Coordinator
PLS —Perth WA
- Full-time
- Customer service
- Administrative experience
- Work from home
- Parental leave
Receptionist
Bupa —Kelmscott WA
- Part-time
- Front desk
- Health insurance
Receptionist/Sales Advisor
Perth Ceramic Coating —Welshpool WA
- $33 an hour
- Sales
- Customer service
- No experience needed
Quick Apply
1d
Duty Manager
TFE Hotels —Scarborough WA
- From $76,652.99 a year
- Full-time
- First Aid Certification
Specialist Hire Controller
Kennards Hire —Welshpool WA
- $72,000 a year
- Customer service
- Administrative experience
- Communication skills
- Profit sharing
- Employee discount
Concierge Executive
Accor Apartments & Realty —Perth WA
- Full-time
- Hospitality
- Customer service
- Communication skills
13d

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Service Desk Analyst - Level 2

Wallbridge Gilbert Aztec -
Perth WA

Apply Now

Job Details

Permanent | Full-time

Benefits

Work from home
Parental leave

Qualifications

TCP
Azure
Management
Customer service
Disaster recovery
Microsoft Exchange
Administrative experience
IT support
DNS
Organisational skills
SharePoint
Security
Communication skills
Intune
Time management
Office experience
Information Technology
VPN

Full Job Description

Service Desk Analyst - Level 2

Information Technology
Perth
Permanent / Full Time

19/6/2026

A collaborative and supportive team environment
Varied, fast-paced role
Involvement in exciting IT transformation projects.

About us:
WGA is an Australian and New Zealand company like no other – we are owned by our employees, loved by our long-term clients and have deep roots in our communities. With a team of over 700 people, WGA provides a rich, diverse, and empowered workplace, and offers you a chance to work alongside some of the best in the business.

WGA offers an outstanding working environment that fosters and supports mutual learning, respect, dignity, cultural openness, and an appreciation of differing perspectives and backgrounds. We strive to offer inspiring career paths and a selection of fantastic employee benefits including exceptional parental leave options, flexible hours and work from home capability and learning and development programs tailored to you.

We empower our engineers and designers to think outside the square and dare to be different in their delivery of tailored design engineering solutions across the Buildings, Transport, Water Infrastructure, Urban Development, Ports and Marine, Energy, Defence and Resources sectors.

About our approach:
We focus upon the core philosophy of delivering excellent engineering solutions for our valued Clients which allows us to create exceptional, long-term opportunities for our personnel. Our unique style of project delivery ensures that our people don't have to choose between maintaining hands on Engineering Design and corporate career options, they can have both!

About our Role:

Provide Level 2 technical support for escalated incidents and service requests across multiple offices.
Troubleshoot and resolve hardware, software, and network issues.
Administer and support Microsoft 365 services, including Exchange Online, Teams, SharePoint, and OneDrive.
Contribute to the implementation and ongoing support of the new ITSM platform.
Apply ITIL principles to incident, problem, and change management processes.
Maintain accurate documentation and update knowledge base articles.
Collaborate with Level 1 and Level 3 teams to ensure consistent service delivery.
Ensure compliance with operational security practices and company policies.
Participate in projects and continuous improvement initiatives.

About you:

Australian Citizen
Proven experience in IT support or a similar technical role (Level 2 or equivalent).
Strong troubleshooting skills across hardware, software, and network environments.
Excellent communication and customer service skills.
Ability to work independently and manage multiple tasks effectively.
Demonstrated understanding of operational security practices.
Experience supporting users in a multi-office environment.
Strong time management and organisational skills.
Ability to build and maintain positive internal relationships.

Essential Technical Skills

Knowledge of Microsoft 365 administration, Windows operating systems, and related services.
Experience with Active Directory, Group Policy, and user account management.
Exposure to Entra ID (Azure AD), Intune, and endpoint management.
Knowledge of networking fundamentals (TCP/IP, DNS, VPN).
Familiarity with ITSM tools and service desk best practices.
Understanding of the SFIA framework.
Experience with NinjaOne or similar RMM tools.

Desirable Skills

Relevant IT degree or equivalent tertiary qualification.
Exposure to cloud technologies and hybrid environments.
Knowledge of backup and disaster recovery solutions.

About working with us:
At WGA we believe a diverse workplace fosters unique and progressive ideas and drives our culture of learning and sharing knowledge. We encourage all to apply because whatever your background you can progress your career and enjoy the benefits that only a privately owned organisation can offer.
Due to requirements for working across Defence related projects, Australian Citizenship and the ability to obtain Security Clearance is desired.

WGA is a Work180 endorsed workplace for women, find out more at WGA | WORK180 Endorsed Employer

Apply Now

Refine Your Search

service desk jobs in cockburn, wa

Service Desk Analyst - Level 2

Senior Receptionist

Finance Officer

Night Auditor

Guest Service Generalist

Level 2 Engineer (ICT Support Officer)

End User Services Engineer (Intune MDM) Perth

Help Desk Analyst

Service Desk Engineer

Customer Business Specialist

Level 2 - Service Technician

Talent Aquisition Advisor

Reactive Support Expert - AU

End User Technician

Travel Coordinator

Receptionist

Receptionist/Sales Advisor

Duty Manager

Specialist Hire Controller

Concierge Executive

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