In-Demand It test analyst Jobs in Parramatta, Nsw

Service Desk Analyst
Brennan IT —Sydney NSW
- Weekend availability
- Azure
- Management
- Computer Science
Software and Applications Programmers nec
Acira Consultancy Pty Ltd —Sydney NSW
- $90,000 - $120,000 a year
- Full-time
- In-person
Quick Apply
13d
Growth (Analyst, Junior)
coreflow —Sydney NSW
- Full-time
- In-person
- AI
- Relocation assistance
Quick Apply
Lead Business Analyst
AidenAi —Sydney NSW
- $120,000.00 - $147,516.30 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Azure
Quick Apply
4d
Business Intelligence Data Modeller & Analyst
Sydney Metro —Sydney NSW
- $163,145 - $182,721 a year
- Full-time
- SQL
- Communication skills
- Analytics
13d
Senior Digital Business Analyst
Sydney Metro —Sydney NSW
- $141,678 - $158,677 a year
- Full-time
- Business development
- Analysis skills
- No degree
13d
Network Support Analyst
Department of Education —Inner West NSW
- $102,936 - $113,579 a year
- Full-time
- Analysis skills
- Communication skills
- Opportunities for advancement
5d
Solution Analyst
Mirvac —Sydney NSW
- Computer Science
- Bachelor's degree
Business Applications Analyst
FedEx AMEA —Mascot NSW
- Full-time
- Computer Science
- ERP systems
- English
Analyst Programmer
SDP Solutions Pty Ltd —Sydney NSW
- $95,000 - $115,000 a year
- Full-time
- Customer service
- No degree
Quick Apply
11d
Solution Designer- AU Citizen with Security Clearance
Accenture —Sydney NSW
- Full-time
- Systems design
- Analysis skills
- Agile
- On-the-job training
- Parental leave
Escala - Wealth Management - Graduate Opportunity
Focus Financial Partners —Sydney NSW
- Part-time
- Microsoft Excel
- Management
- Finance
9d
Senior Business Analyst
Harvey Norman —Homebush West NSW
- Full-time
- Management
- Writing skills
- Communication skills
- Parental leave
Test Automation Engineer
Avant —Sydney NSW
- Full-time
- Hybrid work
- Azure
- DevOps
- Analysis skills
5d
Business Intelligence Analyst
Department of Climate Change, Energy, the Environment and Water —Sydney Western Suburbs NSW
- $119,292 - $134,587 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analytics
12d
Business Analyst
MACS Technologies —Sydney NSW
- Full-time
- Management
- Team management
Data Management Analyst
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Work from home
12d
Agentic AI Engineer (AWS)
Deloitte —Sydney NSW
- Azure
- Writing skills
- DevOps
- Parental leave
11d
ServiceNow Engineer, 12 month FTC
Rest —Sydney NSW
- Full-time
- Hybrid work
- CAD
- APIs
- Agile
- Parental leave
Quick Apply
Data Solutions Manager
Mutinex —Chippendale NSW
- Hybrid work
- SQL
Quick Apply

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Service Desk Analyst

Brennan IT -
Sydney NSW

Apply Now

Job Details

Permanent | Full-time

Qualifications

Knowledge management
Azure
Management
Computer Science
Certificate IV
Microsoft Office
Network protocols
ServiceNow
Citrix
Information Technology

Full Job Description

Brennan. Where true performance thrives.
At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. It’s a claim backed by our True Performance System – a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology.

Why join Brennan
True performance for our customers starts with a true belief in our people.
It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members.

True rewards
In addition to competitive remuneration, Brennan offers extensive benefits, including:

Training and certification bonuses
Culture Awards that recognise excellence
Brennan Daredevils – our annual, all-expenses paid trip awarded to our top performers and outstanding contributors
Vibrant, fun social activities
Discounted hardware and software
An environment that embraces learning and development

The role:
Due to growth, we are looking for an experienced Service Desk Analyst to join our friendly and high-performing team in Sydney. This role will require the candidate to be onsite at the client site up to 5 days a week in Kogarah, NSW. In this role, you will perform remote troubleshooting through diagnostic techniques to determine the best solution based on the issue and details provided by customers.

This role may require you to work on a shift basis for 7.6 hours a day (excluding breaks) between the hours of 7:00am – 7:30pm (Sydney time) and be able to work one weekend day a month (on average), on a rotating basis.

Being an Australian Citizen is beneficial for NV1 Clearance later down the line but for this particular role, it is not required.

Key Responsibilities:

As the first point of client contact, deliver outstanding first-level customer support for client contacts, principally by phone, email and live chat
Log all customer contacts as tickets into the IT Service Management tool (ServiceNow) to ensure that all issues and requests are captured, categorised, and prioritised
Maintain ownership of tickets, follow Brennan procedures for ticket handling and ensure appropriate levels of customer communication are provided
Attempt to resolve the issue or request at the first point of contact, and when not possible, follow best-practice to escalate the ticket to the next level of support
Perform remote troubleshooting, gather and analyse information and use diagnostic techniques to triage the issue or request, or to determine and implement the best solution based on the issue and details provided.
Use the knowledge articles in Brennan’s Knowledge Management System (BIKI) to help progress issues or requests, identifying and escalating when any knowledge gaps exist
Help create and update knowledge articles in Brennan’s Knowledge Management System (BIKI) when the need is identified

What skills and experience you bring:

12-18 months' experience in a Service Desk role or three years' in a customer support-focused position.
Degree-educated, preferably in Information Technology or Computer Science, or a Certificate IV qualification
Demonstrable industry-based technical aptitude (e.g. Microsoft, Citrix, Cisco, HP), including knowledge of current Microsoft Operating Systems and Office Suites including Office 365
Candidates who are NV1 cleared or have the willingness to obtain NV1 Security Clearance are highly desirable.

Technical skills in all or some of the areas below:

Windows 10/11 User Interface
Office365 Administration and 'How Do I?' queries
Email / Exchange Configuration & Troubleshooting
Azure Administration
Hardware Support - CPUs, RAM, and Motherboards
Monitors & Peripherals - Installation, Connectivity & Configuration
Computer Peripherals - Interfaces, Cables & Connectors
Printer Installation, Configuration & Troubleshooting
Networking & Connectivity
Network Protocols & Devices
Mobile Devices
Storage Devices & Media

Note: As part of our hiring process, you will be required to undertake a National Criminal History Check and a Technical Test.

Brennan is an equal-opportunity employer

Apply Now

Refine Your Search

it test analyst jobs in parramatta, nsw

Service Desk Analyst

Software and Applications Programmers nec

Growth (Analyst, Junior)

Lead Business Analyst

Business Intelligence Data Modeller & Analyst

Senior Digital Business Analyst

Network Support Analyst

Solution Analyst

Business Applications Analyst

Analyst Programmer

Solution Designer- AU Citizen with Security Clearance

Escala - Wealth Management - Graduate Opportunity

Senior Business Analyst

Test Automation Engineer

Business Intelligence Analyst

Business Analyst

Data Management Analyst

Agentic AI Engineer (AWS)

ServiceNow Engineer, 12 month FTC

Data Solutions Manager

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