In-Demand Service desk support Jobs in Adelaide, Sa

Terminal Information Customer Service Officer
Adelaide Airport —Adelaide Airport SA
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
7h
Customer Service Officer - Housing Services
Junction —Tonsley SA
- Part-time
- Management
- Microsoft Office
- Administrative experience
- Parental leave
1d
Expression of Interest | Residential Property & Communities | Adelaide R0193637 Accolade on Gray St Adelaide, South Australia Full time
Greystar —Greater Adelaide SA
- Full-time
- Customer service
- Front desk
IT Onsite Support Engineer, Level 2 - Concept Data
Lyra Technology Group —Eastwood SA
- Full-time
- Azure
- Management
- Software troubleshooting
Quick Apply
11h
Workplace Coordinator - 9 month FTC
DAE-Jones Lang LaSalle (SA) Pty Ltd —Lockleys SA
- Full-time
- Hospitality
- Customer service
- Organisational skills
- Health insurance
- Parental leave
Quick Apply
Front Desk Agent
Hotel Indigo —Greater Adelaide SA
- Part-time
- Customer service
- Communication skills
- Parental leave
1d
Information Security Specialist
Flinders University —Bedford Park SA
- $102,589 - $113,561 a year
- Full-time
- University
- No degree
- Communication skills
6h
Workplace Coordinator - 9 month FTC
JLL —Lockleys SA
- Hospitality
- Customer service
- Organisational skills
- Health insurance
- Parental leave
Asset Inspector/Operations Officer - Pennington
Pickles Auctions —Pennington SA
- Full-time
- Computer skills
- Communication skills
- Outdoor work
- Parental leave
- Employee assistance program
Family Office Graduate
William Buck SA —Greater Adelaide SA
- Full-time
- On-the-job training
Quick Apply
Service Desk Engineer, Level 2 - Concept Data
Lyra Technology Group —Adelaide SA
- Full-time
- Hybrid work
- Azure
- Management
- Customer service
Quick Apply
2d
Senior Applications Support Analyst (ERP)
Stratco —Gepps Cross SA
- ERP systems
- SQL
- Analysis skills
- Employee assistance program
5d
Artificial Intelligence Specialist
Flinders University —Bedford Park SA
- $102,589 - $113,561 a year
- Full-time
- Analysis skills
- University
- No degree
6h
Medical Receptionist
Advara HeartCare —Leabrook SA
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Parental leave
Supervisor
Downer Group —Greater Adelaide SA
- Rotating roster
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance program
ICT Engineer
BAE Systems —Edinburgh SA
- Weekend availability
- Hybrid work
- Management
- Engineering
- Administrative experience
13d
Receptionist Modbury Heights, South Australia
Bupa —Modbury Heights SA
- Part-time
- Health insurance
8d
Space Leader
WOTSO —Adelaide SA
- Urgently hiring
- Office
- Administrative experience
- Office experience
Quick Apply
Senior Network Engineer
Comwire IT —Hindmarsh SA
- Full-time
- Azure
- AWS
Quick Apply
7d
Warehouse Supervisor
Metcash —Gepps Cross SA
- Monday to Friday
- Management
- Warehouse experience
- Leadership
- Annual leave
- Parental leave
6d

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Terminal Information Customer Service Officer

Adelaide Airport -
Adelaide Airport SA

Apply Now

Job Details

Part-time
7 hours ago

Qualifications

Microsoft Word
Investment
Microsoft Excel
Microsoft Outlook
Microsoft Office
Front desk
Communication skills
Time management

Full Job Description

Vacancy Name

Terminal Information Customer Service Officer

Vacancy No

VN477

Location

Adelaide Airport

Employment Type

PT - Part-time

Hours Per Week (Part Time Only)

Position Purpose

About Adelaide Airport Ltd
Adelaide Airport Ltd (AAL) is the gateway to South Australia and the fifth-largest airport in Australia. We are committed to ongoing developments that seamlessly connect the world to South Australia. AAL is an unlisted public company owned by long‑term superannuation funds.

AAL is a major business centre and is executing its vision to be a globally connected, next generation hub offering a unique sense of place to its partners. AAL has recently announced $1 billion in capital investment over the next five years, covering both significant aviation and technology infrastructure upgrades in addition to some exciting commercial property developments across both its Adelaide and Parafield Airport sites.

AAL employs a highly engaged workforce recognised for delivering exceptional outcomes. Identifying, supporting and encouraging leadership and innovation, AAL is a proven leader in sustainability, supporting diversity and inclusion and offering flexible workplace arrangements.

The Role
We are seeking a friendly, professional and customer-focused Terminal Information Customer Service Officer (TICSO) to join our Customer Experience team.

Reporting to the Customer Experience Manager, this role is a critical touchpoint in the customer journey, welcoming and assisting passengers, visitors and airport users while helping create a seamless and positive airport experience.

Working across the Terminal Information Desk and Reception functions, you will provide accurate airport information, assist customers with enquiries, manage lost property processes and support customer feedback activities. You will also play an important role during operational disruptions and peak travel periods, helping customers navigate the airport with confidence.

This is a dynamic and varied role suited to someone who genuinely enjoys helping people, thrives in a customer-facing environment and can confidently adapt to changing priorities.

Key Accountabilities

Key Responsibilities

Welcome and assist passengers, visitors and airport users with airport and general enquiries.
Provide exceptional customer service both face-to-face and over the phone.
Manage lost property enquiries, including logging, tracking and reuniting items with customers.
Respond to and triage customer feedback and enquiries received through written channels.
Support Adelaide Airport's Hidden Disabilities Program, including the distribution of support packs and customer education.
Provide lunch break, RDO and leave coverage for the Reception function located at the Management Centre.
Act as a central source of information and assistance for stakeholders and the broader airport community.
Support airport operations during peak periods, major events and operational disruptions.
Maintain accurate records and comply with airport procedures and service standards.
Contribute positively to the Customer Experience team and wider airport community.

Live the AAL Values

Accountability – Excellence starts with ownership
Integrity – Do the right thing, even when no one’s around to see it
Respect – Good humans make great workplaces
Teamwork – Collaboration drives us Celebration unites us
Customer Focussed – Think customer. Always!

Qualifications/Skills/Experience

About You

You are passionate about delivering exceptional customer experiences and take pride in making a positive first impression.

You enjoy helping people, remain calm under pressure and are confident communicating with a diverse range of customers and stakeholders.

You will ideally bring:

Experience working in a busy reception, concierge, customer service or administrative environment.
Strong face-to-face, telephone and written communication skills.
Experience responding to customer enquiries and feedback.
Sound knowledge of Microsoft Office applications, including Outlook, Word and Excel.
Strong problem-solving skills and the ability to think on your feet.
Excellent organisational and time management skills.
The ability to work independently while contributing positively within a team.
Professional presentation and a customer-first mindset.
Local knowledge of Adelaide and major attractions, events or services will be highly regarded.

Why Join Adelaide Airport?

Adelaide Airport is one of Australia's most modern and customer-focused airports, connecting millions of passengers each year. We are committed to creating exceptional experiences for our customers while fostering a workplace where our people feel valued, supported and empowered to succeed.

This role offers the opportunity to be at the heart of the airport experience, helping customers every day while working as part of a supportive and collaborative team.

Additional Information

This position operates on a fixed five-week rotational roster, with shifts scheduled across seven days, including weekends and public holidays. Flexibility to work all rostered shifts is essential.

Applications close: 9 September 2026

Applications Close Date

09 Sep 2026

Apply Now

Refine Your Search

service desk support jobs in adelaide, sa

Terminal Information Customer Service Officer

Customer Service Officer - Housing Services

Expression of Interest | Residential Property & Communities | Adelaide R0193637 Accolade on Gray St Adelaide, South Australia Full time

IT Onsite Support Engineer, Level 2 - Concept Data

Workplace Coordinator - 9 month FTC

Front Desk Agent

Information Security Specialist

Workplace Coordinator - 9 month FTC

Asset Inspector/Operations Officer - Pennington

Family Office Graduate

Service Desk Engineer, Level 2 - Concept Data

Senior Applications Support Analyst (ERP)

Artificial Intelligence Specialist

Medical Receptionist

Supervisor

ICT Engineer

Receptionist Modbury Heights, South Australia

Space Leader

Senior Network Engineer

Warehouse Supervisor

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