In-Demand Retail supervisor Jobs in Morley, Wa

Post Sales Support Officer (Warranty, Claims, Customer Service)
Trevor's (1977) Pty Ltd —Osborne Park WA
- $65,000 - $75,000 a year
- Urgently hiring
- CRM software
- Sales
- Microsoft Office
Quick Apply
8d
Footwear Department Supervisor - Midland Gate
JD Sports Australia & New Zealand —Perth WA
- Full-time
- Management
- Communication skills
- Time management
- Parental leave
- Employee assistance program
Administration Officer
Juniper —Bentley WA
- Full-time
- Communication skills
- Time management
- Health insurance
Retail/Optical Assistant
Specsavers Pty. Ltd. —Perth WA
- Full-time
- Customer service
- Paid training
14d
Assistant Store Manager - Karrinyup
Skechers —Karrinyup WA
- Full-time
- Management
- Sales
- Merchandising
Quick Apply
Timberland Karrinyup | Assistant Store Manager
Timberland —Karrinyup WA
- Full-time
- Sales
- Leadership
- Health insurance
Quick Apply
13d
Control Room Operator
Millennium —Booragoon WA
- Weekend availability
- Communication skills
Trainee Program - Site Management
Compass Group Australia —Perth WA
- Full-time
- Communication skills
Retail Concession Supervisor - Joondalup
Commonry —Karrinyup WA
- Part-time
- Sales
- Supervising experience
- Leadership
- Employee assistance program
- Referral program
Assistant Store Manager - Perth City
Universal Store —Perth WA
- Up to $4,000 a month
- Full-time
- Customer service
- Supervising experience
- Leadership
- Employee discount
The Athlete’s Foot Assistant Manager | Whitfords
The Athletes Foot —Hillarys WA
- Full-time
- Sales
- Merchandising
- Leadership
Quick Apply
Supervisor - Karrinyup
Sephora —Perth WA
- $33.37 an hour
- Weekend availability
- Microsoft Office
- Leadership
- Parental leave
- Employee discount
Customer Service/Retail Assistant
SKM Furniture —Beckenham WA
- From $28 an hour
- Part-time
- Sales
- Customer service
- POS
- Paid training
- Employee discount
Quick Apply
Operations Supervisor
Traffic Force —Perth WA
- $85,000 - $95,000 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Retail Security Supervisor
Millennium —Innaloo WA
- Full-time
- CPR Certification
- Management
- First Aid Certification
Laboratory Assistant - Assessment Centre
Bureau Veritas —Canning Vale WA
- Full-time
- Laboratory
- Laboratory experience
- No degree
- Employee assistance program
- Employee discount
Supply Chain Supervisor, WA
Gemco Rail Pty Ltd —Forrestfield WA
- Full-time
- Hybrid work
- Management
- Customer service
- Organisational skills
- Parental leave
Platypus Assistant Store Manager - Midland Gate
Platypus —Midland WA
- Full-time
- Sales
- Merchandising
- Leadership
- Health insurance
- Gym membership
Quick Apply
22h
FIFO Supervisor - Mine Site Cleaning
Eastern Guruma Pty Ltd —Perth WA
- $120,000 - $127,000 a year
- Full-time
- Management
- Microsoft Office
- Leadership
- Referral program
Quick Apply
Assistant Store Manager, Every Sunday Off, Booragoon
The Reject Shop —Booragoon WA
- $29.46 an hour
- Overtime

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retail supervisor jobs near morley, wa

Post Sales Support Officer (Warranty, Claims, Customer Service)

Trevor's (1977) Pty Ltd
Osborne Park WA

Quick Apply

Job Details

Full-time
$65,000 - $75,000 a year
8 days ago

Qualifications

CRM software
Sales support
Sales
Call center experience
Microsoft Office
Zendesk
Computer skills
Help desk

Full Job Description

Off the tools, not out of the trade

If you have spent years laying floors, running flooring jobs, or supervising building sites, you already know more about this role than any call centre operator ever will.

We are looking for someone with a genuine trade or building background to take on our post sales support and warranty function for our customers at Osborne Park. Your job is to look at a photo of a cupped board or a lifting seam and know what you are looking at, what caused it, and what needs to happen next.

This is not a phone job. It is a technical role that happens to be done from a desk.

Who we are

Trevors Carpets has been supplying and installing flooring for Western Australians since 1977. We are proudly WA owned and family run, with stores across the Perth metro area and regional WA, two local warehouses, and our own installation teams. Three generations of the same family have built this business on doing the job properly and standing behind it.

What the job actually involves

You are the person our customers deal with after the floor goes down. When something is not right, it lands with you and you own it through to resolution. This role forms part of our Customer Service Team.

Assess warranty claims. Work out what has actually gone wrong from photos, site history and the customer's account of it, and whether it is a product fault, an installation issue, a site condition or a maintenance problem
Schedule warranty inspections between customers and our installations team
Book our Installation Managers for on site assessments where a set of eyes on the floor is the only way to call it
Coordinate installers and technicians for repairs, touch ups and replacements
Make sure the right materials, underlay and trims are allocated and ready before works are booked in
Manage repair and remediation requests from first report through to final sign off
Triage incoming cases through our case management system and keep customers informed
Handle complaints properly. Sometimes that means explaining why a claim is not covered, and holding the line politely
Answer flooring product enquiries

You will work day to day with our Installation Managers, installers and store teams. Their feedback and yours goes both ways.

What you need to have

Essential:

A trade or building industry background. Flooring is ideal, whether laying, estimating, supervising or running jobs. We will also seriously consider carpenters, builders, building supervisors, site supervisors, tilers and anyone who has spent real time on residential or commercial sites
The ability to hold a professional conversation with a frustrated homeowner, a builder and an installer in the same hour
Confident written English. You will be documenting claims that we may need to rely on later
Solid computer skills. Microsoft Office, Windows, and the ability to pick up a new system quickly

Highly regarded (but not Essential):

Time served in the flooring industry in any capacity, including administration, sales, estimating or installation
Working knowledge of flooring types (carpet, timber, hybrid, laminate, luxury vinyl plank, vinyl) and how they are installed (Ideal, but no a show stopper)
Previous experience in a warranty, quality, defects or post sales role
Experience with a case management, helpdesk or CRM system such as Zendesk
Experience dealing with builders, property managers or strata

Please note: this role requires flooring or building industry knowledge. If your experience is call centre, retail or general office based only, this will not be the right fit and we will not be able to progress your application.

What is in it for you

Your body gets a break. No more kneeling, lifting or early starts in the rain
Monday to Friday, 8:00am to 4:30pm. No weekends, no nights, no on call
Your trade knowledge is the reason we want you. You will use it every day, not park it
A stable WA family business, not a franchise or an east coast head office
Immediate start for the right person

How to apply

Hit Apply Now with your resume. A cover letter is optional, but tell us in a few lines what your trade background is and why you are looking to move off the tools.

Applicants must have the right to work in Australia. We are reviewing applications as they come in and will move quickly for the right person.

Trevors Carpets is an equal opportunity employer. We welcome applications from people of all backgrounds and are committed to a safe, respectful and inclusive workplace.

Personal information collected as part of your application will be handled in accordance with the Privacy Act 1988 (Cth) and used only for recruitment purposes.

Pay: $65,000.00 – $75,000.00 per year

Language:

English (Required)

Work Authorisation:

Australia (Required)

Work Location: In person

Quick Apply

Refine Your Search

retail supervisor jobs in morley, wa

Post Sales Support Officer (Warranty, Claims, Customer Service)

Footwear Department Supervisor - Midland Gate

Administration Officer

Retail/Optical Assistant

Assistant Store Manager - Karrinyup

Timberland Karrinyup | Assistant Store Manager

Control Room Operator

Trainee Program - Site Management

Retail Concession Supervisor - Joondalup

Assistant Store Manager - Perth City

The Athlete’s Foot Assistant Manager | Whitfords

Supervisor - Karrinyup

Customer Service/Retail Assistant

Operations Supervisor

Retail Security Supervisor

Laboratory Assistant - Assessment Centre

Supply Chain Supervisor, WA

Platypus Assistant Store Manager - Midland Gate

FIFO Supervisor - Mine Site Cleaning

Assistant Store Manager, Every Sunday Off, Booragoon

I want to receive the latest job alert for retail supervisor in morley, wa

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