In-Demand Service desk analyst Jobs in Ivanhoe Vic

Service Desk Analyst (VIC)
St Vincent's Health Australia —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Communication skills
- Employee assistance program
IT Service Desk Analyst
Mercy Health Australia —Richmond VIC
- $72,000 a year
- Full-time
- Communication skills
- Time management
22h
Account Manager, Enterprise
Braze —Melbourne VIC
- Remote
- Sales
- AI
- Negotiation
- Dental insurance
- Annual leave
Quick Apply
13d
Project Financial Accountant
Accenture —Melbourne VIC
- Full-time
Head of GTM Operations
Heidi —Melbourne VIC
- Full-time
- Hybrid work
- Salesforce
- SQL
- AI
- Work from home
- Parental leave
Senior Engineer/ Tech Lead - Cloud and Analytics platform
Macquarie Group Limited —Melbourne VIC
- Full-time
- Hybrid work
- Master's degree
- Administrative experience
- AWS
- Annual leave
- Work from home
Level 1 Security Analyst
Triskele Labs —Melbourne VIC
- Weekend availability
- Computer Science
- Master's degree
- Analysis skills
- Annual leave
Quick Apply
3d
Infrastructure Technical Business Analyst
For Purpose Aged Care —Cheltenham VIC
- Remote
- Computer Science
- Bachelor's degree
- In-person
- Work from home
- Employee assistance program
2d

Other jobs to consider

Find your next job by exploring related positions.

Sales Support Coordinator
Security Plus Shutters & Blinds —Melbourne VIC
Previous experience in sales support, reception, showroom or customer service. Answering incoming calls and directing enquiries to the appropriate team member.
Quick Apply
Front Office Receptionist / Administration
Future Bake Australia Pty Ltd —Noble Park North VIC
Maintain a clean and organized reception area. Front desk: 1 year (Preferred). General office administration: 1 year (Preferred).
$35 - $40 an hour
Quick Apply
2d

I want to receive the latest job alert for service desk analyst in ivanhoe vic

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

service desk analyst jobs near ivanhoe vic

Head Of Operations jobs in Melbourne VIC

Security Analyst jobs in Melbourne VIC

Service Desk Analyst jobs in Melbourne VIC

Case Manager jobs in Brisbane Qld

Home Care Business Manager jobs in Sydney Western Suburbs Nsw

Assistant Store Manager Retail jobs in Canning Vale Wa

Enterprise Account Manager jobs in Sydney Nsw

Enterprise Account Manager jobs in Canberra Act

Enterprise Account Manager jobs in Melbourne City Centre Vic

Head Of Operations jobs in Brisbane Qld

Head Chef jobs in Great Western Vic

Business Operations Manager jobs in Northern Beaches Nsw

Payment Operations jobs in Pakenham Vic

Operations Admin jobs in Penrith Nsw

Head Of Operations jobs in Cobbitty Nsw

Head Of Operations jobs in Cheltenham Vic

Data Analyst jobs in Sydney Nsw

Technical Analyst jobs in Parkville Vic

Business Analyst jobs in Sydney Nsw

Test Analyst, Tester jobs in Perth Wa

Service Desk Analyst (VIC)

St Vincent's Health Australia -
Melbourne VIC

Apply Now

Job Details

Full-time

Benefits

Employee assistance program
Salary packaging
Insurance services

Qualifications

ITIL Certification
Management
Telecommunication
Communication skills

Full Job Description

Job Description:

Respectfully - No Recruitment Agencies Please.

We draw on the talents of our people and collaborate with others who share our vision and values to continue the pioneering spirit of Mary Aikenhead and the Sisters of Charity. We are committed to providing compassionate and innovative care, enabling hope for those we serve.

We are actively sourcing an experienced Service Desk Analyst to join our Service Desk Teams within St Vincent’s. Reporting to the Service Desk Team Leader in your area, you will deliver prompt and effective resolution through the provision of first level technical phone and ticket support related to computer systems, software and hardware. With a true passion for customer service, you will be committed in providing high quality technical support across all areas of the organisation.

This is a Permanent Full-Time position based from our Group Head Office in Sydney. Hybrid work model in this role is encouraged.

Key responsibilities of the role:

Provide outstanding technical support to users - respond to incoming requests via phone and ticketing system in an efficient and effective manner
Diagnose and troubleshoot hardware, software, and network issues, and guide users through resolution steps
Liaise with vendors to escalate tickets where required, research solutions, and regularly review and update knowledge base articles
Assist and advise users on appropriate action and educate or coach where necessary
Install software on user’s device remotely and perform any basic administration tasks such as password resets, account creations etc.
Proactively track, manage, resolve and complete requests and incidents within agreed service levels and maintaining customer satisfaction
Manage tasks in service request queue, resolve or triage incidents and requests within appropriate timeframe
Create and administer various shared network resources, provide permissions to software, drives and accounts and other general administrative needs

Things that work for us:

Tertiary qualification with some experience in Information Technology or qualified by experience in this field
Excellent written and verbal communication skills as well as strong problem solving and troubleshooting skills and a keen eye for attention to detail
Strong technical proficiency in Windows operation systems, remote desktop services, networking, hardware, telecommunications, and internet service troubleshooting
Demonstrated knowledge of Microsoft Platform, O365 services, cloud systems and prior experience with remote management and ticket management tools
Knowledge or experience within the healthcare or similar large scale, complex environment
ITIL v4 Certification – desirable
Ability to deal with conflict resolution, as well as collaborate and support on multiple priorities simultaneously and seamlessly while maintaining attention to detail in a high pressure environment
Proven personal management skills; self-enforcing punctuality, attendance, presentation and administration in all aspects and duties of the role

Things that work for you:

Ability to visibly see your impact on the business and its service
Competitive salary packaging options
Discounted private health insurance
Employee Assistance Program for staff and their families
Access to the Fitness Passport (FP)

Why become part of St Vincent’s Health Australia? Because there is so much heart here. Everywhere you go. You’ll see and feel it across St Vincent’s. At St Vincent’s we value inclusivity and diversity and acknowledge the important of creating a work environment that is welcome, safe, fair and impartial and invite people from all backgrounds to join our caring St Vincent’s family – better and fairer care, always.

Reconciliation Action Plan As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples. For further information, visit http://www.svha.org.au/about-us/reconciliation

This position is subject to Commonwealth and State government direction regarding vaccination against COVID-19. Successful applicants must meet these vaccination requirements.

Interested? Apply today and please note - we will be progressing applications throughout the advertising period.

Closing Date:

29 June 2027 11:59pm

Reconciliation Action Plan:

At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at [email protected]

Apply Now

Refine Your Search

service desk analyst jobs in ivanhoe vic

Service Desk Analyst (VIC)

IT Service Desk Analyst

Account Manager, Enterprise

Project Financial Accountant

Head of GTM Operations

Senior Engineer/ Tech Lead - Cloud and Analytics platform

Level 1 Security Analyst

Infrastructure Technical Business Analyst

Other jobs to consider

I want to receive the latest job alert for service desk analyst in ivanhoe vic

Explore jobs in more locations

Job Description:

Closing Date:

Reconciliation Action Plan:

Job Seeker Tools

Employer Tools

Browse

Stay Connected