In-Demand Outbound customer service representative Jobs in Bondi Junction, Nsw

Customer Care Representative
Fresenius Medical Care —Macquarie Park NSW
- Full-time
7d
Sales Development Representative
LegalVision —Surry Hills NSW
- $65,000 - $85,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Office
- On-the-job training
- Parental leave
Quick Apply
Inside Sales Representative - APAC
SolarWinds —Sydney NSW
- CRM software
- Sales
- Salesforce
Quick Apply
8d
Case Manager
Percepta —Sydney NSW
- No weekends
- Hybrid work
- Customer service
- Research
- Organisational skills
- Tuition reimbursement
Quick Apply
2d
Sales Development Representative | Fintech
The Argyle Network —Sydney NSW
- $60,000 - $70,000 a year
- Full-time
- Sales
- Salesforce
- Communication skills
Sales Development Representative
ELMO Software Pty Ltd —Sydney NSW
- Full-time
- Hybrid work
- CRM software
- Sales
- Salesforce
- Parental leave
- Employee assistance program
Quick Apply
Inside Sales Representative
Teletrac Navman —Sydney NSW
- CRM software
- Microsoft Outlook
- Sales
Cloud Sales Representative, ISV , Amazon Web Services
Amazon Web Services Australia Pty Ltd —Sydney NSW
- Full-time
- Salesforce
- AWS
- AI
10d
Business Development Representative (BDR) – Uncapped Monthly Commission!
Business Telecom Australia Pty Ltd (NexGen) —North Parramatta NSW
- $60,000 - $100,000 a year
- Full-time
- CRM software
- Management
- Sales
Quick Apply
9d
Sales Development Representative (APAC)
Netcraft —Sydney NSW
- Hybrid work
- Computer Science
- Sales
- Research
- Health insurance
- Annual leave
Quick Apply
Business Development Rep-AU
Certinia Australia Pty Limited —St Ives NSW
- Sales
- Salesforce
- Bachelor's degree
Quick Apply
Business Development Rep
Block, Inc. —Sydney NSW
- Remote
- Sales
- Bachelor's degree
- No degree
- Health insurance
Freight Forwarder, Transport
DSV —Alexandria NSW
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
Business Development Representative - Sydney
Fortinet —Sydney NSW
- Full-time
- Management
- Marketing
- Salesforce
Senior Business Development Representative
ShipBob, Inc. —Sydney NSW
- Full-time
- Sales
- Research
- Business development
Quick Apply
Commercial Account Executive
Datadog —Sydney NSW
- Sales
- AI
- Employee stock purchase plan
Quick Apply
Sales Sales Development Representative
Switch —Sydney NSW
- Hybrid work
- CRM software
- Sales
- Marketing
- Work from home
FX/CFD Business Development Manager
StoneX Group —Sydney NSW
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
4d
Student Ambassador
Macquarie University —Macquarie University NSW
- $46.03 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
11d
Remote Sales Specialist, 14 Month Contract
Medtronic —Macquarie Park NSW
- Full-time
- Remote
- CRM software
- Sales
- Senior Secondary Certificate of Education
8d

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Customer Care Representative

Fresenius Medical Care -
Macquarie Park NSW

Apply Now

Job Details

Full-time
7 days ago

Full Job Description

Title: Customer Care Representative

Introduction section:

At Fresenius Medical Care, we are the global leader in kidney care, committed to improving the lives of patients with chronic kidney disease. Our mission is to deliver high-quality, innovative products, services, and care across the entire healthcare journey. Guided by our vision—“Creating a future worth living. For patients. Worldwide. Every day.”—we work with purpose and compassion, supported by a global team of over 125,000 employees.

Within our Care Enablement segment, we develop and provide life-sustaining medical products, digital health solutions, and therapies that empower clinical teams and improve patient outcomes. Our FME Reignite strategy drives transformation through innovation, efficiency, and sustainable growth.

Our values guide how we work:

We Care for our patients, each other, and our communities
We Connect across teams and borders to deliver excellence together
We Commit to doing things the right way— growing with purpose and leading kidney care with integrity and innovation

Information about Global Commercial department:

Global Commercial, a function within Care Enablement, unites Sales, Marketing, Global Sales Excellence, and Global Technical Operations. This team delivers high-quality medical devices, technical services, and effective commercial strategies across global markets, advancing our mission to improve patient lives. Join our passionate team and help shape healthcare worldwide!

Summary about role:

To deliver accurate, timely, and professional customer service support across order processing, customer enquiries, and issue resolution, while contributing to continuous improvement initiatives and supporting business objectives in line with agreed KPIs, SLAs, and internal processes.

Responsibility:

Your Responsibilities:

Order & Transaction Management
Process all order types accurately and in accordance with company procedures.
Manage credit and debit note processing, ensuring appropriate approvals and documentation.
Process and manage Return Goods Authorisations (RGAs).
Coordinate Free of Charge (FOC) orders and demo equipment requests.
Review and manage delivery blocks and billing blocks, working with internal stakeholders to resolve issues
Customer Support & Communication
Respond to inbound and outbound customer calls in a professional and timely manner.
Monitor and manage the customer service inbox and/or ticketing system to ensure enquiries are actioned within agreed SLAs.
Respond to customer enquiries relating to orders, deliveries, invoices, products, and services.
Liaise with internal teams (logistics, finance, sales, operations) to resolve customer issues efficiently
Order, Delivery & Invoice Oversight
Monitor open orders to ensure timely processing, delivery, and closure.
Track deliveries and proactively manage delays or exceptions.
Support invoice management, including investigation and resolution of invoice queries and disputes.
Complaint & Issue Management
Receive, investigate, and coordinate resolution of customer complaints in line with company processes.
Ensure complaints are documented, escalated where required, and closed within agreed timeframes.
Identify recurring issues and contribute to corrective and preventative actions.
Project Work & Continuous Improvement
Participate in project work related to customer service, systems, processes, or service improvements.
Identify opportunities for process improvement and contribute to initiatives that enhance efficiency, accuracy, and customer experience.
Support implementation of new systems, procedures, or changes to existing processes.
Assist with testing, documentation, and training where required
OH&S and Compliance
Support OH&S requirements and raise any identified risks or incidents through appropriate channels.
Ensure all activities are completed in compliance with internal policies, procedures, quality standards, and regulatory requirements.
Additional Responsibilities
Undertake additional duties as reasonably required by the Customer Service Manager in support of customer service operations and business objectives.

Offer package:

Our Offer for you:

There is a lot you can discover at Fresenius Medical Care, regardless in which field you are an expert and how much experience you have - all dedicated to your professional journey.

Whether in front of or behind the scenes - you are helping to make ever better medicine available to more and more people around the world
Individual opportunities for self-determined career planning and professional development
A corporate culture in which there is enough room for innovative thinking - to find the best solution together, not the quickest one
A large number of committed people with a wide range of skills, talents and experience
The benefits of a successful global corporation with the collegial culture of a medium-sized company laws

Apply Now

Refine Your Search

outbound customer service representative jobs in bondi junction, nsw

Customer Care Representative

Sales Development Representative

Inside Sales Representative - APAC

Case Manager

Sales Development Representative | Fintech

Sales Development Representative

Inside Sales Representative

Cloud Sales Representative, ISV , Amazon Web Services

Business Development Representative (BDR) – Uncapped Monthly Commission!

Sales Development Representative (APAC)

Business Development Rep-AU

Business Development Rep

Freight Forwarder, Transport

Business Development Representative - Sydney

Senior Business Development Representative

Commercial Account Executive

Sales Sales Development Representative

FX/CFD Business Development Manager

Student Ambassador

Remote Sales Specialist, 14 Month Contract

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