Permanent Full Time/ 9-Day Fortnight/ 36 Hours per week
Stream A Level 3
Salary: From $79,016 plus Superannuation
Position Brief -Regulatory Officer
Make a difference in your community through fair, consistent and professional regulation.
The City of Gold Coast is seeking an experienced and motivated Regulatory Officer to join our City Parking Team.
This is an opportunity to play an important role in supporting the City's regulatory functions and ensuring decisions are made fairly, consistently and in accordance with legislation, policy and established procedures.
As a Regulatory Officer, you will work across a range of regulatory activities, using your sound judgement, attention to detail and strong communication skills to process parking infringements, make legislatively based decisions, manage sensitive information and support effective operational outcomes
About the team:
The City Inspectorate branch is responsible for enforcement of the City’s standards and local laws, across building, community, public safety and environmental health compliance to protect safety and amenity for the City’s residents and visitors.
The Community Compliance business unit is responsible for:
Patrolling and enforcing parking laws in paid parking and timed parking areas, off-street regulated parking areas, designated disabled parking bays, and respond to and investigate complaints and breaches of parking regulations.
Reviewing and managing unpaid parking fines and related disputes.
Delivering animal management initiatives to residents including patrols and enforcement, impounding and off leash facilities, pet education, and complaints management, to ensure animals are appropriately cared for and managed in compliance with legislation.
About the role:
The Regulatory Officer is responsible for performing essential regulatory duties that support the efficient, accurate and consistent delivery of the City Parking Unit's operations.
You will manage regulatory matters that require careful consideration, discretion and a strong understanding of legislative and procedural requirements. You will communicate decisions clearly to customers and stakeholders, ensuring they understand the basis for decisions and the relevant regulatory requirements.
This role requires someone who can balance legislative compliance with a strong customer focus and who is confident exercising discretion within established frameworks.
Your responsibilities will include:
Process parking infringements in line with established policies and procedures.
Ensure sensitive information is handled with discretion to meet Privacy legislation and City policies and procedures.
Issue decisions by using clear written and verbal communication to articulate decisions that are regulatory and legislatively based.
Manage information accurately in accordance with established systems and processes, to ensure data integrity, operational efficiency, and information security.
Plan and prioritise daily tasks by assessing workload, deadlines, and task importance to ensure timely and efficient completion of operational responsibilities.
Utilise organisational knowledge and data to exercise discretion, refine processes and elevate the customer experience.
Provide support by using technical systems and specialised procedural knowledge.
Contribute to a culture focused on high safety and wellbeing
Abut You:
The successful candidate will be required to be statutorily authorised to perform the regulatory functions associated with this position and must be able to exercise delegated authority in accordance with relevant legislation, City policies and procedures. You have a genuine interest in assisting people and a passion for providing an excellent customer experience. You will also:
Be customer focused, taking the time to understand customer needs, concerns and expectations while delivering professional and respectful regulatory services.
Communicate clearly and effectively, using appropriate grammar, language and tone, and adapting your communication style to suit different audiences and situations.
Demonstrate sound judgement and the ability to make fair, consistent and legislatively based regulatory decisions.
Apply relevant legislation, policies, procedures and delegations confidently and appropriately.
Maintain confidentiality and handle sensitive information with discretion and integrity.
Demonstrate strong attention to detail and the ability to accurately manage regulatory information and records.
Work effectively in a high-volume operational environment, managing competing priorities and meeting required timeframes.
Demonstrate resilience and professionalism when dealing with complex or challenging customer interactions.
Experience working in a regulatory, compliance, enforcement, government or similarly legislated environment.
A Certificate 3 in Business Administration or equivalent knowledge
Be part of shaping the Gold Coast’s future
The Gold Coast is inspired by lifestyle and driven by opportunity. We are the second largest Council in Australia.
We care about being the most flexible government organisation in Australia. We have a range of benefits to help you create the right balance:
9-day fortnight
Flexible work arrangements to suit your lifestyle, including hybrid/work from home options, flexible working hours and locations
Personal and professional development courses
Access to 350+ fitness facilities through Fitness Passport
4 free confidential counselling sessions a year for you or an immediate family member
1 free nutritionist and financial advice session per year
Free parking
We pride ourselves on our shared mission of being a high-performing, customer-focused organisation which delivers value-for-money services to the community.
How to apply
To submit your application, please click and complete the application form. You will be required to upload your resume and a cover letter (no more than two pages) outlining how your skills, experience and personal attributes will enable you to be successful in this role. Please note that you may also be asked to provide relevant qualifications, where applicable.
Contact Person: Verity Reardon
Contact Email: [email protected]
Closing Date: Wednesday 16th September11:59pm AEDT
Our selection process may include a one-way video interview via Criteria, a face-to-face or virtual interview via Microsoft Teams, reference checks via Xref and additional checks including police checks, employment history checks, qualification checks, pre-employment medical reviews and drug and alcohol testing.
We’re committed to creating a diverse workplace and inclusive culture. We take pride in people who align with our high-performance principles. We believe that the diverse makeup of our workforce reflects the community we serve. We welcome applications from people of all backgrounds, experiences and identities, and encourage candidates to discuss any support or adjustments they may need throughout the recruitment process.
City of Gold Coast Recruitment
