In-Demand Systems / process analyst Jobs in Brisbane, Qld

Service Desk Analyst
Brennan IT —Brisbane QLD
- Weekend availability
- Azure
- Management
- Computer Science
Data Governance Analyst | Senior Associate
PWC Australia —Brisbane QLD
- Contract
- Writing skills
- Analysis skills
- Organisational skills
- Parental leave
13d
People Services Analyst
Bank of Queensland —Newstead QLD
- Full-time
- Microsoft Office
- Case management
- Parental leave
- Employee assistance program
Senior Test Analyst
Great Southern Bank —Brisbane QLD
- Azure
- Management
- Analysis skills
- Work from home
7d
Analyst/Experienced Analyst | IT Audit | Brisbane
Deloitte —Brisbane QLD
- Parental leave
Security Analyst
Auto & General Holdings —Toowong QLD
- Up to $105,000 a year
- Computer science
- Azure
- Computer Science
- Parental leave
- Employee discount
Quick Apply
Junior Cyber Security Analyst
Bank of Queensland —Newstead QLD
- Full-time
- Management
- Parental leave
- Employee assistance program
11h
Senior AML Systems and Data Analyst
Bank of Queensland —Newstead QLD
- Full-time
- SQL
- AI
- Parental leave
- Employee assistance program
Customer Operations and Billing Analyst
DXC Technology —Brisbane QLD
- Full-time
- Microsoft Excel
- ERP systems
- Microsoft Office
- Parental leave
- Employee assistance program
Data Analyst
Cubiko Pty Ltd —Brisbane QLD
- Full-time
- Hybrid work
- SQL
Quick Apply
Finance Business Analyst- South Bank, QLD
Global Supply —South Bank QLD
- $100,000 - $120,000 a year
- Full-time
- Management
- ERP systems
- Finance
- Health insurance
- Parental leave
Senior Software Support Analyst Hybrid — Full time Brisbane / Perth
Objective —Brisbane QLD
- Full-time
- Hybrid work
- Administrative experience
- SQL
- AI
- Employee assistance program
Intelligence Analyst
Queensland Government —Brisbane QLD
- Temporary
- Research
- Communication skills
12d
Analyst Smelting
Rio Tinto —Brisbane QLD
- Full-time
- Analysis skills
- In-person
- Communication skills
- Health insurance
- Parental leave
Systems Analyst
PWC Australia —Brisbane QLD
- $89,000 a year
- Azure
- ERP systems
- AWS
- Annual leave
7d
Senior Analyst Performance
Urban Utilities —Fortitude Valley QLD
- Full-time
- Analysis skills
- Agile
- Communication skills
- Health insurance
- Parental leave
SAP Master Data Analyst
Tata Consultancy Services —Brisbane QLD
- Management
- Communication skills
Senior Data Analyst
WSP —Brisbane QLD
- Azure
- SQL
- AWS
Business Performance Analyst
UnitingCare —Brisbane QLD
- Full-time
- Microsoft Excel
- Analysis skills
- Budgeting
- Health insurance
- Parental leave
5d
Acurity Test and Business Analysts
IQ Group —Brisbane QLD
- Contract
- Hybrid work
- Administrative experience
- Communication skills

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Service Desk Analyst

Brennan IT -
Brisbane QLD

Apply Now

Job Details

Permanent | Full-time

Qualifications

Knowledge management
Azure
Management
Computer Science
Certificate IV
Microsoft Office
Network protocols
ServiceNow
Citrix
Information Technology

Full Job Description

Brennan. Where true performance thrives.
At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. It’s a claim backed by our True Performance System – a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology.

Why join Brennan
True performance for our customers starts with a true belief in our people.
It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members.

True rewards
In addition to competitive remuneration, Brennan offers extensive benefits, including:

Training and certification bonuses
Culture Awards that recognise excellence
Brennan Daredevils – our annual, all-expenses paid trip awarded to our top performers and outstanding contributors
Vibrant, fun social activities
Discounted hardware and software
An environment that embraces learning and development

The role:
We are looking for an experienced Service Desk Analyst to join our friendly and high-performing team in Brisbane. This role will require the candidate to be onsite at the client site up to 3 days a week. In this role, you will perform remote troubleshooting through diagnostic techniques to determine the best solution based on the issue and details provided by customers.

This role may require you to work on a shift basis for 7.6 hours a day (excluding breaks) between the hours of 7:00am – 7:30pm (Sydney time) and be able to work one weekend day a month (on average), on a rotating basis.

Being an Australian Citizen is beneficial for NV1 Clearance later down the line but for this particular role, it is not required.

Key Responsibilities:

As the first point of client contact, deliver outstanding first-level customer support for client contacts, principally by phone, email and live chat
Log all customer contacts as tickets into the IT Service Management tool (ServiceNow) to ensure that all issues and requests are captured, categorised, and prioritised
Maintain ownership of tickets, follow Brennan procedures for ticket handling and ensure appropriate levels of customer communication are provided
Attempt to resolve the issue or request at the first point of contact, and when not possible, follow best-practice to escalate the ticket to the next level of support
Perform remote troubleshooting, gather and analyse information and use diagnostic techniques to triage the issue or request, or to determine and implement the best solution based on the issue and details provided.
Use the knowledge articles in Brennan’s Knowledge Management System (BIKI) to help progress issues or requests, identifying and escalating when any knowledge gaps exist
Help create and update knowledge articles in Brennan’s Knowledge Management System (BIKI) when the need is identified

What skills and experience you bring:

12-18 months' experience in a Service Desk role or three years' in a customer support-focused position.
Degree-educated, preferably in Information Technology or Computer Science, or a Certificate IV qualification
Demonstrable industry-based technical aptitude (e.g. Microsoft, Citrix, Cisco, HP), including knowledge of current Microsoft Operating Systems and Office Suites including Office 365
Candidates who are NV1 cleared or have the willingness to obtain NV1 Security Clearance are highly desirable.

Technical skills in all or some of the areas below:

Windows 10/11 User Interface
Office365 Administration and 'How Do I?' queries
Email / Exchange Configuration & Troubleshooting
Azure Administration
Hardware Support - CPUs, RAM, and Motherboards
Monitors & Peripherals - Installation, Connectivity & Configuration
Computer Peripherals - Interfaces, Cables & Connectors
Printer Installation, Configuration & Troubleshooting
Networking & Connectivity
Network Protocols & Devices
Mobile Devices
Storage Devices & Media

Note: As part of our hiring process, you will be required to undertake a National Criminal History Check and a Technical Test.

Brennan is an equal-opportunity employer

Apply Now

Refine Your Search

systems / process analyst jobs in brisbane, qld

Service Desk Analyst

Data Governance Analyst | Senior Associate

People Services Analyst

Senior Test Analyst

Analyst/Experienced Analyst | IT Audit | Brisbane

Security Analyst

Junior Cyber Security Analyst

Senior AML Systems and Data Analyst

Customer Operations and Billing Analyst

Data Analyst

Finance Business Analyst- South Bank, QLD

Senior Software Support Analyst Hybrid — Full time Brisbane / Perth

Intelligence Analyst

Analyst Smelting

Systems Analyst

Senior Analyst Performance

SAP Master Data Analyst

Senior Data Analyst

Business Performance Analyst

Acurity Test and Business Analysts

I want to receive the latest job alert for systems / process analyst in brisbane, qld

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