In-Demand Level 2 service desk Jobs in Broadmeadows, Vic

Service Desk Analyst
Parliament of Victoria —Melbourne City Centre VIC
- $81,496 - $90,227 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- SharePoint
- Communication skills
11d
Technology Officer - Systems Support
Department of Education —Melbourne City Centre VIC
- Full-time
- SharePoint
- Communication skills
Business Service Centre Customer Service Officer
Eastern Health —Box Hill VIC
- Part-time
- Microsoft Excel
- Customer service
- Administrative experience
- Health insurance
- Employee assistance program
4d
Reception Team Leader
ISS —Melbourne VIC
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Employee discount
Account Executive (Post Sales)
Connecteam —Melbourne VIC
- Day shift
- Communication skills
Quick Apply
Senior Digital Support Engineer
Service Stream —Melbourne VIC
- Full-time
- Computer Science
- Administrative experience
- Bachelor's degree
Client Training Consultant
Solera —Melbourne VIC
- Full-time
- Software troubleshooting
- Sales
- Bachelor's degree
Senior Technology Solutions Specialist
BMC Helix —Melbourne VIC
- $128,850 - $128,900 a year
- Full-time
- Hybrid work
- Oracle
- Computer Science
- Bachelor's degree
Quick Apply
9d
Expansion Manager SMB
Connecteam —Melbourne VIC
- Day shift
- Communication skills
Quick Apply
Service Desk Analyst
Victorian Government —Melbourne VIC
- $81,496 - $90,227 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- SharePoint
- Communication skills
11d
Level 2 IT Support Engineer - Melbourne
HD IT —Melbourne VIC
- $70,000 - $78,000 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Office
- Analysis skills
- Work from home
Quick Apply
1d
Teacher Librarian
Victorian Government —Melbourne VIC
- Part-time
- University
- Leadership
- Communication skills
5d

Other jobs to consider

Find your next job by exploring related positions.

Job Preparation Coach (IEA) Broadmeadows
WISE Employment —Broadmeadows VIC
2 to 3 years’ experience in services industries such as nursing; banking and finance; insurance; travel; hospitality; and retail.
Disability Support Worker - GREENVALE 260606
Lifestyle Centred Services —Greenvale VIC
Pay rate *Minimum starting rate is $46.81 per hour, plus allowances for evenings, weekends and public holidays (based on qualifications and experience).
From $46.81 a year
Quick Apply

I want to receive the latest job alert for level 2 service desk in broadmeadows, vic

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

level 2 service desk jobs near broadmeadows, vic

IT Support jobs in Melbourne VIC

Service Desk Analyst jobs in Melbourne VIC

Account Manager jobs in Melbourne VIC

Account Executive jobs in Melbourne VIC

Receptionist jobs in Melbourne VIC

Librarian jobs in Melbourne VIC

Service Desk Analyst jobs in Sydney Nsw

Service Desk Analyst jobs in Botany Nsw

Food Service Assistance jobs in Ipswich Qld

Data Analyst No Experience jobs in Melbourne Vic

Customer Service Part Time jobs in Donnybrook Vic

Information Technology Specialist jobs in Greater Adelaide Sa

Clinical Nurse Specialist jobs in Westmead Nsw

Work From Home Information Technology jobs in Brisbane Qld

Chief Information Officer Mining jobs in Brisbane Qld

Information Technology Specialist jobs in Kirribilli Nsw

Entry Level, Information Technology jobs in Adelaide Sa

Information Technology Specialist jobs in Westmead Nsw

Information Technology Specialist jobs in Milsons Point Nsw

It Support jobs in Whitsunday Qld

Service Desk Analyst

Parliament of Victoria -
Melbourne City Centre VIC

Apply Now

Job Details

Full-time
$81,496 - $90,227 a year
11 days ago

Qualifications

Microsoft Outlook
SharePoint
ServiceNow
Cybersecurity
Communication skills
Intune
Mobile devices

Full Job Description

Service Desk Analyst - Workplace Technology (IT)

Deliver meaningful ICT support to Members of Parliament and Parliamentary Staff
Grade 3.1, $81,496 - $90,227 + %12 superannuation
Hybrid Work (3 days office, up to 2 days remote, aligned with Parliament requirements

The Department of Parliamentary Services

The Department of Parliamentary Services (DPS) provides infrastructure, technology, facilities, and support services to Members of Parliament and parliamentary departments. We work closely with our partners to support the effective operation of Parliament, enabling parliamentary sittings, committee hearings, public access, broadcasting, and internal media and audiovisual services.

We are seeking a customer-focused and technically capable Service Desk Analyst to join our Workplace Technology team. In this role, you'll provide Level 1 and Level 2 ICT support to Members of Parliament, Electorate Officers and Parliamentary Officers, ensuring they have reliable access to the technology and systems that support the work of Parliament every day

About the role

As a Service Desk Analyst, you'll be part of a collaborative IT team delivering responsive and professional support across a diverse technology environment. You'll troubleshoot technical issues, administer workplace technologies, support cybersecurity outcomes, and contribute to continuous improvement across our service. Key responsibilities include:

Providing Level 1 and Level 2 ICT support and incident resolution.
Supporting Microsoft 365, Teams, SharePoint, OneDrive and Outlook
Managing Windows devices, mobile devices and endpoint technologies and supporting meeting rooms, audio-visual and video conferencing solutions.
Administering Microsoft Entra ID, MFA and user access management.
Utilising ServiceNow and ITIL-aligned processes to manage incidents and requests.
Support software licensing, asset management, and technology deployments.
Assisting with onboarding, offboarding, office moves and electorate office transitions

About you

You are a customer-focused IT professional who enjoys solving problems and delivering exceptional service. You're adaptable, work well under pressure, and can communicate technical information clearly to users with varying levels of technical expertise.

To be successful in this role, you will bring:

Experience providing Level 1 and Level 2 ICT support in a service-oriented environment.
Strong knowledge of Microsoft 365 technologies and Windows operating systems.
Experience with Microsoft Intune, Entra ID and modern device management practices.
Knowledge of service management processes and tools, ideally ServiceNow.
Strong communication and stakeholder engagement skills.
Experience supporting collaboration tools, mobile devices, telephony and audio-visual technologies.
An understanding of cybersecurity principles and best practices.
The ability to manage competing priorities while maintaining high service standards.

The Recruitment Process

Application: Submit your CV and a brief cover letter outlining your suitability.

Initial Screening: A 15-minute introductory phone call with our HR team.

Panel Interview: A face-to-face panel interview with key team members.

Final Checks: National Police Check and professional reference checks.

Applications close on Monday, 7 September 2026 at 11:59pm, and applicants may be contacted before the advertisement closes.

Why work for us?

We offer a unique workplace that sits at the heart of Victorian democracy. You will work in a historic precinct with modern technology, contributing to an institution that values integrity, professional growth, and a supportive team culture.

Accessibility

If you require assistance or adjustments to fully participate in the application or interview process for this role, please contact Parliament's Recruitment Team via email [email protected]

Privacy Collection Notice

The Parliament of Victoria and the parliamentary departments are committed to protecting your privacy. Personal information is handled in accordance with the Privacy and Data Protection Act 2014 (Vic) (PDP Act) and other relevant legislation.

This privacy collection notice applies to our recruitment activities. It explains what information is collected when you apply for employment with a parliamentary department. It may be updated from time to time.

Child Safe Standards

The parliamentary departments are committed to upholding the Victorian Child Safe Standards and the protections afforded to children in the Child Wellbeing and Safety Act 2005. We are committed to the cultural safety of Aboriginal children, the cultural safety of children from culturally and/or linguistically diverse backgrounds, and to providing a safe environment for children with a disability.

Apply Now

Refine Your Search

level 2 service desk jobs in broadmeadows, vic

Service Desk Analyst

Technology Officer - Systems Support

Business Service Centre Customer Service Officer

Reception Team Leader

Account Executive (Post Sales)

Senior Digital Support Engineer

Client Training Consultant

Senior Technology Solutions Specialist

Expansion Manager SMB

Service Desk Analyst

Level 2 IT Support Engineer - Melbourne

Teacher Librarian

Other jobs to consider

I want to receive the latest job alert for level 2 service desk in broadmeadows, vic

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected