Technical responsibilities
- Performing a range of systems security-related activities including proactive monitoring, reactive support, and documentation of security incidents to support the SaaS Eco-System and ensure configuration management and security standards are applied
- Analysing security breaches and other security-related incidents to identify root causes and ensure systems changes are identified and assessed while escalating potential breaches to the SaaS Security Team
- Analyse, review and responding to security alerts and incidents
- Ensure continuous compliance with policies, standards and best practice
- General security initiatives and risk assessments to improve the state of security
- Proactive monitoring of cloud-based Database Technologies and ensuring High Availability
- Helix Cloud Service Monitoring using BMC Software Tooling via Alerting systems
- Primary point of contact for impact situations and escalation for wider team engagement.
- Ensure communications are taking place on regular intervals to customer/internal/external stakeholders.
- Provide Tier 2 level troubleshooting and isolation of application events.
- Ability to quickly assess the business and technical situation and enabled to make decisions
- Adept at both English verbal and written communication
- Ensure accuracy for all scheduled reports within Operations and proactively.
- Initiate corrective actions by opening tickets in the queue of the appropriate teams.
- Team player which includes mentoring and knowledge sharing across the team.
- Proactively identify opportunities for improvement and offer/create viable recommendations/options.
Skills Required
- BS/BE degree in CS/EE or equivalent experience
- Excellent written and verbal communication skills
- Strong experience in Cloud services and other RDBMS software (i.e Oracle, PostgreSQL, & MySQL)
- Strong Knowledge of Security technologies and processes
- Experience in operating within complex cloud based environments
- Minimum of 5-8 years' experience in a cloud-based or IT industry equivalent.
- Emphasis primarily Kubernetes-K8, Rancher, Linux, Database MSSQL and Postgres.
- Troubleshooting skills with considerable depth and experience
- Experience working at a Help Desk, Technical Call Center, NOC or equivalent environment.
- Knowledge and understanding of BMC-Remedy Products is an added advantage
- Directory Service/LDAP, specifically Active Directory/SAML but not essential
- Networking experience desired: working knowledge of TCP/IP, SNMP, firewall, proxy, etc.
- Knowledge and understanding of BMC-Remedy Products is an added advantage
- ITIL (Information Technology Infrastructure Library) foundation certification is a plus.
Pay: $128,850.00 – $128,900.00 per year
Work Location: Hybrid remote in Melbourne VIC
