In-Demand Systems analyst Jobs in Milton, Qld

Operations Centre Analyst - Brisbane or Perth
Australia’s Academic and Research Network (AARNet) —Brisbane QLD
- Rotating roster
- Hybrid work
- Management
- Customer service
- Office
- Parental leave
Senior Analyst, Commissions and Performance Effectiveness
Bank of Queensland —Newstead QLD
- Full-time
- Microsoft Excel
- Salesforce
- SQL
- Parental leave
- Employee assistance program
Finance Systems Analyst
Auto & General Holdings —Toowong QLD
- Microsoft Excel
- Finance
- Administrative experience
- Work from home
- Parental leave
Quick Apply
Business Analyst
Auto & General Holdings —Toowong QLD
- Temporary
- Writing skills
- No degree
- Agile
- Work from home
- Parental leave
Quick Apply
Customer Operations and Billing Analyst
DXC Technology —Brisbane QLD
- Full-time
- Microsoft Excel
- ERP systems
- Microsoft Office
- Parental leave
- Employee assistance program
13d
Business Analyst - 8 month secondment
Leidos —Brisbane QLD
- Full-time
- Azure
- Bachelor's degree
- No degree
- Annual leave
7d
Business Operations Analyst
ISS —Brisbane QLD
- Full-time
- Microsoft Excel
- Analysis skills
- No degree
Technical Business Analyst
Megaport —Brisbane QLD
- Full-time
- Remote
- Analysis skills
- Software development
- APIs
- Parental leave
Customer Support Analyst - Level 2 - Carelink
Civica —Brisbane QLD
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- SQL
- Work from home
Quick Apply
Business Analyst
The Creche and Kindergarten Association —Kedron QLD
- Full-time
- Hybrid work
- Communication skills
- Employee assistance program
- Referral program
10d
Engineering Reporting Analyst
Virgin Australia —Brisbane QLD
- Full-time
- Hybrid work
- Microsoft Excel
- SQL
- Analysis skills
- Work from home
Business Analyst (Agentic workflows) - South Bank, QLD
Product and Technology —South Bank QLD
- Full-time
- Management
- AI
- Health insurance
- Parental leave
Change Analyst - Transformation
Anglicare Southern Queensland —Fortitude Valley QLD
- Full-time
- Remote
- Communication skills
- Negotiation
- Health insurance
- Work from home
Service Desk Analyst
Brennan IT —Brisbane QLD
- Weekend availability
- Azure
- Management
- Computer Science
13d
Casual Transcriber
Epiq Systems, Inc. —Brisbane QLD
- Part-time
- Administrative experience
- Senior Secondary Certificate of Education
- No degree
IT Support Analyst
Centorrino Technologies —Brisbane QLD
- Contract
- Management
- Customer service
- Communication skills
Quick Apply
3d
Automation Analyst
Auto & General Holdings —Toowong QLD
- Hybrid work
- Azure
- DevOps
- AWS
- Work from home
- Employee discount
Quick Apply
Team Leader Trace Evidence
Queensland Government —Brisbane QLD
- Management
- Conflict management
- Leadership
14d
Business Analyst
Queensland Government —Brisbane QLD
- Temporary
- Communication skills
4d
Specialist IT Engineer
Urban Utilities —Fortitude Valley QLD
- Weekend availability
- Management
- In-person
- Communication skills
- Health insurance
- Parental leave
21h

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Operations Centre Analyst - Brisbane or Perth

Australia’s Academic and Research Network (AARNet)
Brisbane QLD

Apply Now

Job Details

Benefits

Parental leave

Qualifications

Knowledge management
Management
Customer service
IT service management
Technical support
Problem management
Communication skills

Full Job Description

Job no: 7MREN

About AARNet

Australia’s Academic and Research Network (AARNet) was established in 1989 and is widely regarded as the founder of the Internet in Australia and renowned as the architect, builder and operator of world-class network infrastructure for research and education.

As Australia’s National Research and Education Network (NREN). We connect over one million users — researchers, faculty, staff, students, hospitals, vocational training providers, schools and museums — across Australia.

We are an organisation of innovators, doers, and courageous thinkers. We don’t settle for the status quo; instead, we anticipate the future needs of our customers and build solutions today. If you share our imagination, foresight, and drive to shape the future, why not come and join us?

https://www.aarnet.edu.au/

Role Purpose

The Operations Centre Analyst is responsible for supporting AARNet’s infrastructure, network, and systems, being the primary point of contact for customers, partners, and suppliers. Daily tasks include triaging and categorising incidents, changes, problems, and service requests, whilst collaborating with AARNet team members and customers.

The successful candidate will provide strong communication and customer service skills, willingness to learn on the job, open to working within a supportive team and have a committed approach to keeping record of events.

The Operations Centre Analysts role works in a flexible five-day rotating shift roster, 24 hours a day, 7 days a week.

This is a 12-month maximum term role.

Location: Brisbane (Preferred) or Perth.

Key Accountabilities

At AARNet, all employees are accountable for:

Actively promoting safe work practices in the workplace during all activities consistent with AARNet’s policies and comply with all WH&S legislation, policies and procedures.
Actively contributes to a safe and supportive working environment that is inclusive of all staff through celebrating their nationality, cultural background, LGBTI status, abilities, gender and age.

In this role, your main responsibilities are:

Service Management

Triage and manage incoming requests related to application, network, and product services.
Monitor AARNet infrastructure, network and systems using the provided solutions.
Initiate basic troubleshooting for all logged events, via the ticket system.
Manage communications from customers, partners, suppliers, team members and internal systems.
Assist AARNet team members with application, network and product related problems when required.
Connect with partners and suppliers regarding the progress of any events, services, and maintenance.
Manage and crosscheck any maintenance events that are scheduled.
Ensure service levels agreements are maintained within timeframes.
Escalate incidents, problems, service requests and changes as required.
Ability to identify and prioritise urgent tasks to meet customer needs.

Documentation & Knowledge

Assist with the development and maintenance of processes and procedure documentation.
Document all interactions with customers, partners, suppliers and AARNet team members.
Excellent oral and written communication skills.

About you in the role

You will celebrate diversity, inclusion, belonging and welcome all people regardless of lifestyle choices, ethnicity, faith, sexual orientation or gender identity.

Your directorate: Operations

You’ll report to: Technical Support Lead

Your expertise, experience & qualifications

At least 2 years’ experience in a Service Desk or NOC environment, or an equivalent combination of relevant experience and training
Understanding of network switching, routing and transmission technologies
Experience in incident, service catalogue, knowledge management, change, and problem management
Must be able to work collaboratively across physical locations
Demonstrated problem solving and troubleshooting skills
Experience working with ITSM solutions
Excellent written, oral and interpersonal communication skills are required

Even better

Although not essential to the role, it would be even better if you had any of the following experience/skills:

A desire to learn new skills and technologies.
Professionally respond to and work collaboratively with customers and colleagues with a focus on customer service.
Ability to handle and perform in stressful situations
Work independently, be self-motivated and able to prioritise tasks
Knowledge and understanding of SLA requirements.

Benefits at AARNet

AARNet is committed to diversity and providing equal opportunity to all. We’re a great place to work if you want to make a difference.

AARNet provides a host of other benefits in line with our HR policies which include:

Competitive remuneration;
17% superannuation;
Flexible work options including a hybrid work model;
Focus on wellbeing – year-round initiatives and social engagement activities;
Ethical Leadership: A sector leader in cyber security, social responsibility, and equal opportunity;
Options to purchase additional Annual Leave;
2 days paid Women’s Wellness Leave per month;
24 weeks paid Parental Leave – Primary Carer;
Welcome back to AARNet superannuation payment – on unpaid Parental Leave for Primary Carer;
4 weeks paid Birth Trauma Leave;
24 weeks paid - Adoption Leave;
16 weeks paid Parental Leave – Secondary Carer;
5 days paid – First Nations Cultural Leave;
2 days paid Family Wedding Leave;
24 weeks paid – Foster Carer Leave;
5 days paid – Fertility Leave;
8 weeks paid – Gender Affirmation Leave;
Strong Equal Opportunity focus;
Modern office environment: Hotdesking system and new facilities;
Support your success: A culture and company structure that allows your career to grow with access to leading edge technologies;
An opportunity to give back to the academic and research sector.

Published on 21 Jul 2026, 4:42 AM

Apply Now

Refine Your Search

systems analyst jobs in milton, qld

Operations Centre Analyst - Brisbane or Perth

Senior Analyst, Commissions and Performance Effectiveness

Finance Systems Analyst

Business Analyst

Customer Operations and Billing Analyst

Business Analyst - 8 month secondment

Business Operations Analyst

Technical Business Analyst

Customer Support Analyst - Level 2 - Carelink

Business Analyst

Engineering Reporting Analyst

Business Analyst (Agentic workflows) - South Bank, QLD

Change Analyst - Transformation

Service Desk Analyst

Casual Transcriber

IT Support Analyst

Automation Analyst

Team Leader Trace Evidence

Business Analyst

Specialist IT Engineer

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About AARNet

Role Purpose

Key Accountabilities

About you in the role

Your expertise, experience & qualifications

Even better

Benefits at AARNet

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