In-Demand It support engineer Jobs in Brisbane, Qld

Technical Support Engineer
Megaport —Brisbane QLD
- Weekend availability
- Hybrid work
- Customer service
- English
- AI
13d
Staff Front-End Engineer - Design Systems
Canva —Brisbane QLD
- Full-time
- Remote
- APIs
- AI
- Leadership
- Parental leave
Quick Apply
Embedded Systems Test Engineer II (Hybrid - Brisbane, Australia)
Opengear —Milton QLD
- Contract
- Hybrid work
- Laboratory
- Writing skills
- Laboratory experience
- Parental leave
Quick Apply
Graduate Project Manager 2027 - Rail
Egis Group —Brisbane QLD
- Full-time
- Hybrid work
- Engineering
- Finance
- Communication skills
- Parental leave
Quick Apply
10d
Security Analyst (Weekend Shift)
Arkose Labs —Brisbane QLD
- Weekend availability
- Remote
- Scripting
- Leadership
- Communication skills
- Employee assistance program
Quick Apply
11d
Software Engineer - South Bank, QLD
Product and Technology —South Bank QLD
- Full-time
- Software development
- APIs
- Agile
- Health insurance
- Parental leave
Control Systems Support Engineer
KION Group AG —Acacia Ridge QLD
- Full-time
- Engineering
- Communication skills
- Health insurance
- Parental leave
Business Analyst - 8 month secondment
Leidos —Brisbane QLD
- Full-time
- Azure
- Bachelor's degree
- No degree
- Annual leave
7d
Graduate Engineer - Commissioning - Brisbane (2027)
Hatch —Brisbane QLD
- Bachelor's degree
- Leadership
Quick Apply
IT Operations Engineer
Auto & General Holdings —Brisbane QLD
Quick Apply
Office Assistant
Witthoft Engineering —Fortitude Valley QLD
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Telecommunications Engineer
Egis Group —Brisbane QLD
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Parental leave
- Employee assistance program
Quick Apply
Business Analyst (Agentic workflows) - South Bank, QLD
Product and Technology —South Bank QLD
- Full-time
- Management
- AI
- Health insurance
- Parental leave
Graduate Engineer Program 2027
Egis Group —Brisbane QLD
- Full-time
- Hybrid work
- Bachelor's degree
- Communication skills
- Parental leave
Quick Apply
Azure Software Engineer | Consultant | Brisbane
Deloitte —Brisbane QLD
- Azure
- Analysis skills
- APIs
- Parental leave
Data Engineer / BI Developer
Kanda —Brisbane QLD
- Contract
- SQL
Quick Apply
Technical Lead - South Bank, QLD
Product and Technology —South Bank QLD
- Full-time
- Bachelor's degree
- No degree
- Agile
- Health insurance
- Parental leave
13d
Level 2 Engineer
Cadence Connect —Brisbane QLD
- Full-time
- Hybrid work
- Azure
- Administrative experience
- Communication skills
13d
Data Engineer (HCM)
Wenco (a Hitachi Construction Machinery subsidiary) —Eight Mile Plains QLD
- Full-time
- Azure
- SQL
- AWS
Quick Apply
Data Analytics Test Engineer
Auto & General Holdings —Brisbane QLD
- Azure
- SQL
- Analysis skills
Quick Apply

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Technical Support Engineer

Megaport -
Brisbane QLD

Apply Now

Job Details

Permanent | Full-time
13 days ago

Benefits

Birthday leave
Opportunities for promotion

Qualifications

CCNP
Customer service
CCNA
English
Technical support
AI
Information Technology

Full Job Description

About Megaport

We’re not your typical tech company – and we don’t want to be. Megaport is the global leader in Network as a Service (NaaS), and has transformed the way businesses connect to the cloud, data centers, and each other. We’re publicly listed on the Australian Stock Exchange and partnered with the biggest names in tech like Amazon, Microsoft, Google, Oracle, IBM, and more. Headquartered in Brisbane with a crew of over 600 people spread across Asia-Pacific, Europe, and the Americas, our employees enjoy an environment that is collaborative, supportive, and (actually) fun.

Our Team Culture

We’re a team of problem solvers, pixel pushers, code slingers, and cloud fanatics. Culture is more than a poster on the wall here – collaboration beats hierarchy, curiosity fuels our growth, and everyone’s voice matters. We take our work seriously, but not ourselves. We work across time zones to execute on our global vision, trust each other to get things done, and never compromise our values for commercial gain. Most importantly, we place our customers at the center of everything we do.

We’re committed to increasing representation in the tech industry and welcome applicants from all backgrounds. Don’t meet every requirement? That’s okay. If you’re excited about this role, we encourage you to apply.

Your Role

Join Megaport, a global leader in Network as a Service (NaaS), as we continue to expand. We’re looking for a Technical Support Engineer with a background in networking who is passionate about helping customers and solving technical problems.

You’ll be the first point of contact for our customers, helping resolve technical and account-related issues via phone and web-based support. This is a dynamic, high-growth opportunity to work on real-world networking challenges while collaborating with teams around the world.

You’ll work independently, think creatively to resolve issues, and provide exceptional customer service. This role is ideal for someone looking to grow their career in a global tech company with a strong engineering culture and supportive team environment.

What You’ll Be Doing

Provide Technical Support and General Enquiry Customer Service via phone, email, and live chat.
Meet or exceed support targets (KPIs and SLAs).
Adhere to operating procedures and policies
Accurately document all support activities using internal systems.
Troubleshoot network, portal, and account-related issues using provided tools.
Focus on resolving issues at first contact and keep customers informed.
Spot opportunities to help customers improve their services.
Collaborate with vendors, suppliers, and internal teams to resolve cases.
Clearly communicate and escalate unresolved technical issues.
Support inbound sales and general inquiries.
Think creatively to deliver the best outcome for each customer.

What We Are Looking For

Proven experience in logical networking troubleshooting and solving networking-related issues (three years minimum).
Studied or completed a degree in IT, Networking, or a related field.
Fluent in English, both written and verbal.
Strong customer service skills.
Able to work independently and collaborate with global teams.
Detail-oriented, organised, and focused on delivering high-quality results.
Eager to learn and grow in a fast-paced tech environment.
Networking certifications (CCNA, CCNP, CWNA, etc.) are a plus.

Working Hours

Working time between 7:00 and 19:00 at the office according to the predefined shift plan.
You will be scheduled to work on weekend and public holiday shifts in a rotating cycle.

What We Offer

Annual 5% performance-based incentive bonus in addition to base salary.
Flexible working environment – 3 days per week in our local office.
Statutory offering and competitive package included.
Birthday Leave – take a paid day off to celebrate
Generous training allowance + 5 days paid study leave annually
A motivated team combining industry experts and emerging talent
Recognition programs – including Legend and Kudos Awards
Health & wellness programs and mental well-being support
Clear opportunities for career progression

#LI-DNI

If you have any questions, please reach out to Megaport's Talent Acquisition Team at [email protected]

NOTE: All Megaport business correspondence is conducted via our business email accounts (@megaport.com). If you have any concerns, please reach out to Megaport's careers team [email protected] directly and we will verify the legitimacy of any communication. Megaport will not ask you to create an account via Microsoft teams, and does not associate with any email accounts under "@megaportau.com".

All applications will be treated in confidence.

Please see Part 2 of our Privacy Policy to see what information Megaport collects from job applicants, why, and how we store and use it. Note that you’re entitled to know what personal data of yours Megaport holds, to request updates, rectification, and in some circumstances restriction or deletion thereof if you object (you being entitled to withdraw your consent to our holding your information at any time). Please see Part 5 of our Privacy Policy for more details on this and how to contact Megaport's data protection officer if you have any further privacy-related questions. Candidates who meet the selection criteria will be invited to attend an interview. Strictly no Recruitment Agencies.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply Now

Refine Your Search

it support engineer jobs in brisbane, qld

Technical Support Engineer

Staff Front-End Engineer - Design Systems

Embedded Systems Test Engineer II (Hybrid - Brisbane, Australia)

Graduate Project Manager 2027 - Rail

Security Analyst (Weekend Shift)

Software Engineer - South Bank, QLD

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Business Analyst - 8 month secondment

Graduate Engineer - Commissioning - Brisbane (2027)

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Office Assistant

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Graduate Engineer Program 2027

Azure Software Engineer | Consultant | Brisbane

Data Engineer / BI Developer

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Level 2 Engineer

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