In-Demand Customer analyst Jobs in Adelaide, Sa

Business Improvement Analyst - Fixed Term
Datacom —Adelaide SA
- Full-time
- Engineering
- Analysis skills
- Bachelor's degree
Quick Apply
Quality Engineer
Qantas —Greater Adelaide SA
- Full-time
- Analysis skills
- APIs
- Agile
- Parental leave
Quick Apply
14d
Senior Systems Analyst - Workday - Hybrid
G'day Group —Adelaide SA
- Full-time
- Hybrid work
- Data analysis skills
- Administrative experience
- No degree
- Employee assistance program
- Employee discount
Quick Apply
5d
Senior Business Analyst (2534)
City of Marion —Sturt SA
- Temporary
- Business
- Communication skills
- Time management
13d
Senior Business Intelligence Analyst (Adelaide)
Liebherr-Australia Pty. Ltd. —Adelaide SA
- Full-time
- Azure
- SQL
- Communication skills
- Health insurance
- Parental leave
Mining domain expert
Infosys —Greater Adelaide SA
- $129,311 - $142,018 a year
- Master's degree
- Analysis skills
- Presentation skills
Systems Analyst *Australian Citizens Only*
FinXL —Greater Adelaide SA
- Contract
- Management
- Analysis skills
- Agile
6d
Cyber Security Analyst
Adelaide Airport —Adelaide Airport SA
- Full-time
- Management
- Customer service
- Writing skills
Cybersecurity Analyst
City of Salisbury —Salisbury SA
- Contract
- Computer Science
- Bachelor's degree
- AI
- Free parking
- Employee assistance program
Quick Apply
5d
Senior Product Analyst - ERP Financials
Datacom —Adelaide SA
- Full-time
- ERP systems
- Analysis skills
- AI
Quick Apply
Retail Electricity Analyst
Tesla —Tonsley SA
- Full-time
- Engineering
- Finance
- SQL
13d
Finance Analyst
Viva Energy Australia —Kensington SA
- Full-time
- Microsoft Excel
- Finance
- Bachelor's degree
Quick Apply
12d
Maintenance Engineering Analyst: ILS/IPS
BAE Systems —Osborne SA
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Maintenance
Corporate Finance Manager
Adelaide Airport —Adelaide Airport SA
- Full-time
- Microsoft Excel
- Microsoft Office
- Leadership
Systems Engineering and Integration Manager
Babcock International —Keswick SA
- Communication skills
- Annual leave
- Parental leave
12d
Senior Cybersecurity Incident Responder
Datacom —Adelaide SA
- Full-time
- Hybrid work
- Scripting
Quick Apply

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Business Improvement Analyst - Fixed Term

Datacom -
Adelaide SA

Quick Apply

Job Details

Full-time

Qualifications

ITIL Foundation
Six Sigma Certification
ITIL Certification
Engineering
Business analysis
Analysis skills
Bachelor's degree
ITIL
Business requirements
Business
Communication skills
Lean Six Sigma Certification
Business process improvement
Information Technology

Full Job Description

Please note, this is a 6-month fixed term role. Due to the nature of the role, you must be an Australian Citizen and eligible to achieve baseline clearance.

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

As a Business Analyst, you’ll play a key role in identifying, analysing, and delivering business and process improvement opportunities across operational and service environments. Working closely with stakeholders across business and technical teams, you will gather and document requirements, analyse data and processes, and support initiatives that improve service performance, customer outcomes, and operational efficiency.

You’ll contribute to a collaborative and fast-paced environment where continuous improvement, stakeholder engagement, and problem-solving are highly valued.

Our offices are based in Australia and New Zealand. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/life balance. We therefore leave it to you and the team you join to figure out what works best!

What you’ll do

At the moment, as a Business Analyst you will be focused on:

Engaging with stakeholders to understand current processes, challenges, and improvement opportunities
Gathering, analysing, and documenting business and functional requirements
Supporting business improvement and change initiatives across operational and service environments
Developing process maps, documentation, reports, and supporting artefacts
Analysing operational, service, financial, and customer data to identify trends and improvement opportunities
Supporting root cause analysis and recommending practical solutions to business issues
Assisting with KPI development and performance reporting
Supporting process optimisation and continuous improvement initiatives
Preparing reports, presentations, and stakeholder communications
Collaborating with delivery, operational, and customer teams to ensure business requirements are understood and met
Supporting business case development, cost-benefit analysis, and impact assessments
Monitoring and reporting on operational issues, risks, and improvement outcomes
Supporting a positive health and safety culture in line with Datacom policy

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

Required experience:

5+ years’ experience in a Business Analyst, Process Analyst, Service Analyst, or similar role
Demonstrated experience gathering, documenting, and validating business requirements
Strong analytical and problem-solving skills with the ability to interpret data and provide recommendations
Experience analysing and improving business processes and workflows
Strong stakeholder engagement and relationship management capability
Excellent written and verbal communication skills
Experience facilitating workshops, meetings, and business discussions
Ability to manage competing priorities across multiple initiatives
Understanding of service delivery methodologies, including ITIL and project delivery frameworks
Experience preparing reports, presentations, and structured business documentation
Bachelor’s degree in business, Information Technology, Engineering, Economics, or a related discipline

Nice to have:

Experience within managed services, IT services, or operational service delivery environments
Business Analysis certification such as CBAP, CCBA, or equivalent
ITIL Foundation certification
Experience supporting business transformation or continuous improvement initiatives
Lean, Six Sigma, or process improvement certification
Knowledge of change management principles and practices

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Quick Apply

Refine Your Search

customer analyst jobs in adelaide, sa

Business Improvement Analyst - Fixed Term

Quality Engineer

Senior Systems Analyst - Workday - Hybrid

Senior Business Analyst (2534)

Senior Business Intelligence Analyst (Adelaide)

Mining domain expert

Systems Analyst Australian Citizens Only

Cyber Security Analyst

Cybersecurity Analyst

Senior Product Analyst - ERP Financials

Retail Electricity Analyst

Finance Analyst

Maintenance Engineering Analyst: ILS/IPS

Corporate Finance Manager

Systems Engineering and Integration Manager

Senior Cybersecurity Incident Responder

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