In-Demand Enterprise account Jobs in Canberra, Act

ICT Customer Support Officer – Service Desk Analyst
MSOFT Technologies —Canberra ACT
- $80,000 - $90,000 a year
- Full-time
- Management
- Software troubleshooting
- Customer service
Quick Apply
5h
Account Executive, Federal
Everpure —Canberra ACT
- Sales
- English
- Communication skills
Territory Account Executive- Canberra
Block —Canberra ACT
- Remote
- Sales
- Salesforce
- Business development
- Health insurance
Quick Apply
SAP Technical Specialist (Finance Data Extraction)
Accenture —Canberra ACT
- Full-time
- Computer Science
- ERP systems
- Analysis skills
- On-the-job training
- Parental leave
Lead Client Technical Architect
Unisys —Canberra ACT
- Full-time
- Azure
- Management
- SharePoint
10d
Technical Project Manager - 12 month Max tenure contract
Leidos —Canberra ACT
- Full-time
- Budgeting
- Communication skills
- Annual leave
AWS & Azure Multi Cloud Architect
Capgemini Sogeti —Canberra ACT
- Hybrid work
- Azure
- DevOps
- AWS
Customer Success Executive
ServiceNow —Canberra ACT
- Full-time
- Hybrid work
- Management
- Master's degree
- Bachelor's degree
Quick Apply
9d
Senior Client Manager - Business Applications
NTT DATA —Canberra ACT
- Full-time
- CRM software
- Sales
- Salesforce
Senior Sales Engineer, ACT
Commvault —Canberra ACT
- Full-time
- CRM software
- Azure
- Computer Science
National Security Solutions - Account Manager
Amentum —Canberra ACT
- Full-time
- Management
- Sales
- Business development
Process Manager - Change, Problem & Incident
Kinetic IT —Canberra ACT
- Full-time
- Management
- Writing skills
- Employee assistance program
13d
Senior Operational Architect
Optus —Canberra ACT
- Presentation skills
- Leadership
- Communication skills
- Parental leave
- Employee discount
12d
Account Director - Sales
Macquarie Technology Group —Canberra ACT
- Full-time
- Hybrid work
- AI
- Communication skills
- Negotiation
Quick Apply
Account Executive - Federal
Databricks —Canberra ACT
- Sales
- AI
- Communication skills
SAP S/4HANA Finance Consultant / Lead Consultant / Manager
Accenture —Canberra ACT
- Full-time
- Finance
- AI
- Communication skills
- On-the-job training
- Parental leave
Principal Consultant
Macquarie Technology Group —Canberra ACT
- Full-time
- Hybrid work
- Azure
- Presentation skills
- AI
Quick Apply
5h
Forward Deployed Engineer
Kinetic IT —Canberra ACT
- Full-time
- Azure
- AWS
- APIs
AWS & Azure Multi Cloud Architect
Capgemini —Canberra ACT
- Hybrid work
- Azure
- DevOps
- AWS
EOI Senior Client Partner
DXC Technology —Canberra ACT
- Full-time
- In-person
- AI
- Leadership
11d

I want to receive the latest job alert for enterprise account in canberra, act

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

enterprise account jobs near canberra, act

Service Desk Analyst jobs in Canberra ACT

Enterprise Architect jobs in Canberra ACT

Forward Deployed Engineer jobs in Canberra ACT

Enterprise Architect jobs in Sydney NSW

Service Desk Analyst jobs in Carlton Vic

Service Desk Analyst jobs in Brisbane Qld

Food Service Assistant jobs in Melbourne Vic

Data Analyst Meat & Livestock Australia jobs in North Sydney Nsw

Service Desk Analyst jobs in Doreen Vic

Programmer Analyst jobs in Box Hill Nsw

Service Desk Analyst jobs in Pooraka Sa

Technical Project Manager jobs in Sydney Central Business District Nsw

Technical Project Manager jobs in Nerang Qld

Practice Manager jobs in Wolli Creek Nsw

Service Delivery Manager jobs in South West Sydney Nsw

Technical Project Manager jobs in Melbourne Vic

Area Manager jobs in Abbotsbury Nsw

Technical Project Manager jobs in Sydney Nsw

Assistant Manager Duty Manager jobs in Sydney Nsw

Software Architect jobs in Lambton Nsw

ICT Customer Support Officer – Service Desk Analyst

MSOFT Technologies
Canberra ACT

Quick Apply

Job Details

Full-time
$80,000 - $90,000 a year
5 hours ago

Qualifications

ITIL Foundation
ITIL Certification
Management
Software troubleshooting
Customer service
Enterprise software
CCNA
Citrix Certification
Technical support
DHCP
Analysis skills
ITIL
Problem management
Citrix
Communication skills
Help desk

Full Job Description

About the Role

MSOFT Technologies is seeking an experienced ICT Customer Support Officer / Service Desk Analyst to join our growing IT services team.

The successful candidate will provide Level 1 and Level 2 technical support to clients, acting as a key point of contact for ICT incidents, service requests and technical issues. The role will involve remote, telephone and onsite support, troubleshooting end-user technology and enterprise applications, and working with internal teams and external vendors to resolve technical issues.

Key Responsibilities

- Provide Level 1 and Level 2 technical support via telephone, remote support and onsite assistance.
- Act as a single point of contact for customer ICT incidents and service requests.
- Diagnose, troubleshoot and resolve hardware, software, network and application issues.
- Provide support for Microsoft 365, Windows operating systems and enterprise applications.
- Support Active Directory, user accounts, permissions and access management.
- Provide support for virtual desktop and remote access environments.
- Assist with network and infrastructure services including DHCP, printing and related services.
- Install, configure, maintain and troubleshoot approved hardware and software.
- Liaise with third-party vendors and technology providers to resolve incidents and service requests.
- Log, update and maintain service desk tickets with accurate customer information and resolution details.
- Prioritise and escalate incidents in accordance with service management procedures.
- Maintain asset records and assist with IT asset management.
- Coordinate technology-related activities with customers, internal IT teams and external service providers.
- Provide user guidance and basic technical training where required.
- Contribute to knowledge bases, technical documentation and support procedures.
- Identify opportunities to improve service desk processes and customer satisfaction.
- Participate in IT projects, system upgrades and technology initiatives as required.
- Follow established Incident Management, Request Fulfilment, Problem Management and Change Management processes.

Essential Skills & Experience

- Minimum 1 year of experience in an ICT Service Desk, Help Desk, Desktop Support or similar ICT customer support role.
- Demonstrated experience providing Level 1 and Level 2 technical support.
- Experience supporting Microsoft 365 and Windows environments.
- Experience with Active Directory, user accounts and access management.
- Experience troubleshooting hardware, software, network and application-related issues.
- Experience working with ticketing/service management systems.
- Strong troubleshooting and analytical skills.
- Excellent verbal and written communication skills.
- Strong customer service and stakeholder management skills.
- Ability to work independently as well as collaboratively within an IT team.
- Ability to prioritise incidents and escalate complex technical issues appropriately.

Desirable

- ITIL Foundation certification.
- CompTIA, Microsoft, CCNA or MCSA certification.
- Experience with Citrix or other virtual desktop environments.
- Experience supporting enterprise applications.
- Experience with Windows Server and related infrastructure services.
- Experience working within an ITIL-aligned service management environment.

Qualifications

A relevant qualification in Information Technology, Computer Science, Business or a related discipline is desirable.

What We Offer

- Full-time permanent employment with MSOFT Technologies.
- Opportunity to work across diverse client environments and technology platforms.
- Exposure to enterprise ICT environments and IT service management practices.
- Professional development and career growth opportunities.
- Supportive and collaborative working environment.

How to Apply

Please submit your resume and a cover letter outlining your relevant ICT Service Desk / Customer Support experience and technical skills.

MSOFT Technologies is an equal opportunity employer and welcomes applications from suitably qualified candidates.

Pay: $80,000.00 – $90,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

enterprise account jobs in canberra, act

ICT Customer Support Officer – Service Desk Analyst

Account Executive, Federal

Territory Account Executive- Canberra

SAP Technical Specialist (Finance Data Extraction)

Lead Client Technical Architect

Technical Project Manager - 12 month Max tenure contract

AWS & Azure Multi Cloud Architect

Customer Success Executive

Senior Client Manager - Business Applications

Senior Sales Engineer, ACT

National Security Solutions - Account Manager

Process Manager - Change, Problem & Incident

Senior Operational Architect

Account Director - Sales

Account Executive - Federal

SAP S/4HANA Finance Consultant / Lead Consultant / Manager

Principal Consultant

Forward Deployed Engineer

AWS & Azure Multi Cloud Architect

EOI Senior Client Partner

I want to receive the latest job alert for enterprise account in canberra, act

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected