In-Demand Operations associate Jobs in Parramatta, Nsw

Reservations Manager - Emirates Wolgan Valley, a Ritz-Carlton Lodge (Sydney CBD based)
Marriott International, Inc —Sydney NSW
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Associate Procurement Manager
Transport For NSW —Parramatta NSW
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Associate Director, Senior Property Manager
JLL —Parramatta NSW
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Senior Manager/Associate Director, Strategy & Transformation
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- Financial services
- Leadership
- Annual leave
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Associate Data Engineer
Craveable Brands —Chatswood NSW
- Full-time
- Hybrid work
- SQL
- Analysis skills
- APIs
- Parental leave
- Free food
Consulting Analyst
Gallup —Sydney NSW
- Microsoft Excel
- Data analysis skills
- Research
- Health insurance
- Employee assistance program
IT Server Administrator
Tetra Tech —Sydney NSW
- Azure
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- Computer Science
- Employee stock purchase plan
- Parental leave
Warehouse Pick & Pack Associate (IT Warehouse)
Axiom Technologies —Norwest Business Park NSW
- Part-time
- Warehouse
- Computer skills
- Communication skills
Clinical Trial Assistant
Cochlear Ltd —Sydney NSW
- Full-time
- Hybrid work
- Nursing
- Management
- Microsoft Office
13d
Capital Markets Academy 2027 - Launch Your Real Estate Career
JLL —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Assistant Restaurant Manager- McDonald's Auburn West
RobanLou Pty Ltd —Auburn NSW
- $80,000 a year
- Full-time
- Hospitality
- Management
- First Aid Certification
Quick Apply
Compliance Associate - Australia
BlackRock Investments —Sydney NSW
- Hybrid work
- Management
- In-person
- AI
- Tuition reimbursement
- Work from home
Associate Director, Senior Property Manager
DAB-Jones Lang LaSalle (NSW) Pty Ltd —Parramatta NSW
- Full-time
- Management
- AI
- Health insurance
- Parental leave
Quick Apply
Associate, Metals & Mining - Corporate Bank
Citi —Sydney NSW
- Full-time
- Education
- Bachelor's degree
- No degree
Associate, Operations Project Analyst (Payment & Regulatory Reporting), Corporate Banking - 6-Month Contract, DBS Australia (Sydney)
DBS Bank —Sydney NSW
- Weekend availability
- Financial services
- Communication skills
Business Analyst | Senior Associate / Manager
PWC Australia —Sydney NSW
- Contract
- Agile
- AI
- Business
- Parental leave
Operations Supervisor
Amazon Commercial Services Pty Ltd —Moorebank NSW
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Casual Sales Associate
Coach Stores Australia —Homebush NSW
- Weekend availability
- Customer service
- POS
- Communication skills
- Employee discount
GUCCI Store Operations Associate
Gucci —Sydney NSW
- Weekend availability
- Management
- Sales
- Experience working with children
Assistant Manager - Communications (PABX team)
Park Hyatt Sydney —Sydney NSW
- Full-time
- Microsoft Office
- Computer skills
- Leadership
- Employee assistance program

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Reservations Manager - Emirates Wolgan Valley, a Ritz-Carlton Lodge (Sydney CBD based)

Marriott International, Inc -
Sydney NSW

Apply Now

Job Details

Full-time

Qualifications

Customer service

Full Job Description

Additional Information
Job Number26089334
Job CategoryReservations
Location2600 Wolgan Road, Sydney, New South Wales, Australia, 2790
ScheduleFull Time
Located Remotely?N
Position Type Management

This role is Sydney CBD based.

The Ritz‑Carlton’s first lodge experience, is set on the folds of the World Heritage listed Greater Blue Mountains. As one of Australia’s pioneering sustainable luxury lodges, it was designed to protect and enhance the surrounding natural environment. Guests enjoy an all-inclusive luxury experience featuring gourmet dining, premium beverages, curated nature-based experiences, and personalised service. Accommodation comprises one, two and three bedroom elegant freestanding suites, each with an indoor/outdoor private pool, living area, fireplace and expansive views of the surrounding wilderness. Lodge facilities include a comprehensive day spa, fitness center, outdoor pool, kids club, and a range of immersive experiences showcasing the region's wildlife, landscapes, and rich heritage. Located approximately 2.5 hours drive from Sydney on the folds of the UNESCO World Heritage listed Greater Blue Mountains, the lodge offers an exclusive escape within one of Australia's most spectacular natural environments.

JOB SUMMARY

Responsible for managing and overseeing all reservation touchpoints for the lodge
Drive revenue performance by actively contributing to and achieving sales targets
Manage the day to day operations of the reservations team
Elevate and maintain a personalised and experience led approach to every guest engagement across the pre-arrival experience
Uphold the lodge’s luxury positioning and service standards

CANDIDATE PROFILE

Experience

5+ years in luxury hotel or lodge reservations, front office, guest services, sales, marketing or travel agency operations.
Fluency across cultures, time zones, and the nuances of the high value guest.

CORE WORK ACTIVITIES

Understanding Markets & Maximizing Revenue

Manage and respond to high value booking enquiries, building and nurturing a strong pipeline of qualified leads and converting them into bookings to achieve team and lodge revenue goals
Understand the broader market landscape, including competitor strengths and weaknesses, key demand drivers, and emerging trends, and apply this insight to effectively position and sell against competitive offerings
Closes the best opportunities for the property based on market conditions and property needs.
Promote opportunities for the team to upsell value added experiences and encourage extended length of stay.
Develop a strong understanding of the lodge's guests and service philosophy, anticipating individual needs to deliver personalised, exceptional experiences.

Conducting Daily Reservations Sales Activities

Review key performance results, including response times, workflow allocation, enquiry and conversion data and implement internal business strategies to coach, motivate, and inspire and support the team to achieve business goals
Support our Marriott Bonvoy loyalty members with new booking enquiries and membership information
Oversee all pre-arrival preparations, ensuring guest itineraries, reservations, preferences, and logistical arrangements are accurately captured and .coordinated
Work closely with lodge team to ensure seamless handover and execution of all guest bookings, maintaining full alignment on arrival/departure logistics, rate integrity, guest profiles and special requests to consistently deliver a high touch luxury lodge experience.

Providing Exceptional Customer Service

Deliver exceptional guest service by anticipating individual needs and creating personalised, memorable experiences throughout every stage of the guest journey.
Handle and resolve complaints or issues, working closely with other departments to ensure client satisfaction and swift resolution.

Managing and Conducting Human Resource Activities

Develop, implement and maintain an orientation program for team to receive the appropriate new hire training to succeed in their role
Coach, develop and inspire a high performing reservations team
Utilise all available training tools for employees
Create monthly rosters for the team.

Additional Responsibilities

Utilises applicable intranet for resources and information.

Creates contracts as required.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

operations associate jobs in parramatta, nsw

Reservations Manager - Emirates Wolgan Valley, a Ritz-Carlton Lodge (Sydney CBD based)

Associate Procurement Manager

Associate Director, Senior Property Manager

Senior Manager/Associate Director, Strategy & Transformation

Associate Data Engineer

Consulting Analyst

IT Server Administrator

Warehouse Pick & Pack Associate (IT Warehouse)

Clinical Trial Assistant

Capital Markets Academy 2027 - Launch Your Real Estate Career

Assistant Restaurant Manager- McDonald's Auburn West

Compliance Associate - Australia

Associate Director, Senior Property Manager

Associate, Metals & Mining - Corporate Bank

Associate, Operations Project Analyst (Payment & Regulatory Reporting), Corporate Banking - 6-Month Contract, DBS Australia (Sydney)

Business Analyst | Senior Associate / Manager

Operations Supervisor

Casual Sales Associate

GUCCI Store Operations Associate

Assistant Manager - Communications (PABX team)

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