About VU
At VU, we aim to be one of the leading impact universities in the world. VU is an impact‑driven university committed to equity, excellence and opportunity. Based in Melbourne’s west and connected globally, we put students first through the VU Block Model®, dual‑sector pathways and strong industry partnerships. We are a values‑led, inclusive workplace where diverse talent is supported to make a real difference.
About the Team:
The Integrity Office supports the fair, consistent and timely management of student complaints, academic misconduct and general student misconduct matters across VU.
The team provides specialist advice, case management, preliminary investigation support and reporting. It works closely with Safer Community, Colleges, Student Services, Legal Services, Governance and other areas across the University.
About the Role:
As an Integrity Advisor, you will manage a varied caseload of student complaints and misconduct matters, helping students and staff navigate University processes with clarity, impartiality and care.
You will provide advice on complex policies and procedures, assess and progress matters, support key decision-makers and identify opportunities to resolve concerns at the lowest appropriate level. The role involves direct engagement with students and requires sound judgement, strong communication skills and a commitment to procedural fairness.
You will also contribute to the continuous improvement of VU’s complaints and misconduct processes by identifying emerging themes, preparing reports and developing practical resources and training for the University community.
Position Key Duties:
- Manage complaints and misconduct matters from initial assessment through to resolution.
- Undertake preliminary enquiries, including gathering and analysing information, interviewing relevant parties and preparing statements.
- Draft clear and accurate correspondence, case summaries, reports and recommendations.
- Support key decision-makers by coordinating relevant information and liaising with operational areas across the University.
- Maintain regular communication with students and other parties about the progress and expected timeframes of their matters.
Analyse case information and prepare reports to support compliance, quality assurance and organisational improvement.
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Position Details:
- Classification: HEP Level 7
- Salary: $101,288 per annum + 17% Superannuation
- Employment Type: Full-time, Continuing
- Location: Footscray Park
For a detailed overview of the role’s duties and responsibilities, please refer to the Integrity Advisor Position Description
About You:
You will bring a thoughtful, solutions-focused approach to resolving complex and sensitive matters. You will be comfortable balancing competing priorities, communicating with people who may be experiencing conflict or distress, and making sound decisions based on policy, evidence and procedural fairness.
You will also have:
- A relevant degree with substantial subsequent experience, or an equivalent combination of relevant education, training and professional experience.
- Case management experience, including assessing and triaging matters, coordinating responses, managing urgent issues and maintaining accurate electronic records.
- Experience supporting the investigation and resolution of complaints, misconduct, conduct or dispute matters.
- Strong policy interpretation and analytical skills, with a sound understanding of procedural fairness.
- Excellent written, interpersonal, communication and negotiation skills, including the ability to build collaborative relationships across a complex organisation.
- A commitment to confidentiality, integrity, attention to detail and respectful engagement with people from diverse backgrounds.
Experience in the tertiary education or public sector, using case management systems, or working with regulatory bodies such as TEQSA or the National Student Ombudsman will be highly regarded.
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Please note: The University is a Child Safe organisation. You will be required to hold a current Employee - Working with Children Check (WWCC) or be willing to obtain one prior to commencing employment.
Who to Contact?
For further information relating to the position, please contact:
Name: April Vocale
Position Title: Senior Manager, Student Complaints and Integrity
Email: [email protected]
How to Apply:
To submit your application please click on the Apply button.
Applications must be submitted as a single document comprising:
- A cover letter
- Your curriculum vitae/resume
- Your responses addressing all selection criteria located in the position description
Evidence of applicable qualifications, licences and registration
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Applications will close 26th August at 11:59pm. This advert may close earlier should a suitable candidate be identified. Early applications are strongly encouraged.
Visa sponsorship is not available for this position. This role requires for applicants to have full and permanent working rights in Australia.
Why Join VU:
VU provides competitive salaries, excellent superannuation, and a variety of benefits. University fosters an environment where staff can excel, achieve their goals, and develop their careers. With a focus on diversity, inclusion, and family-friendly policies, VU supports both professional and personal well-being. For more information, please visit our Careers at VU Webpage
Our Commitment:
Victoria University is committed to fostering an inclusive, respectful, and socially responsible community. We honour our deep diversity by respecting First Nations perspectives and embedding sustainable approaches to Protecting Country, while championing progressive inclusivity for all—embracing Aboriginal and Torres Strait Islander peoples, people with disability, culturally and racially marginalised communities, LGBTQIA+ individuals, and people of all ages and socio‑economic backgrounds. As a WGEA Employer of Choice for Gender Equality , we strive to create a place where everyone feels they belong, and we ensure a positive, barrier‑free recruitment experience by providing adjustments and accessible formats upon request at [email protected] or (03) 9919 5999.
