In-Demand Network technical Jobs in Canberra, Act

ICT Customer Support Officer – Service Desk Analyst
MSOFT Technologies —Canberra ACT
- $80,000 - $90,000 a year
- Full-time
- Management
- Software troubleshooting
- Customer service
Quick Apply
6h
Systems Administrator
Department of Finance —Canberra ACT
- $92,127 - $103,372 a year
- Full-time
- Administrative experience
- Scripting
11d
Graduate Analyst - Technology - 2027 Graduate Program
Accenture —Canberra ACT
- Full-time
- Management
- Computer Science
- Analysis skills
Customer Field Technician
NBN Co —Canberra ACT
- Full-time
- Carpentry
- Plumbing
- Communication skills
- Parental leave
ICT Project Officer
PowerData Group Consulting —Canberra ACT
- Contract
- Azure
- Management
- Software troubleshooting
Quick Apply
6d
Expression of Interest - Software Engineers/Developers - TSPV
Leidos —Canberra ACT
- Full-time
- Computer Science
- Bachelor's degree
- Business
- Annual leave
Network Technical Specialist
Telstra —Canberra ACT
- Full-time
- Engineering
- Bachelor's degree
Expression of Interest - Test Engineers - TSPV
Leidos —Canberra ACT
- Full-time
- Computer science
- Management
- No degree
- Annual leave
Embedded Generation Technical Support Officer Hybrid
Evoenergy —Canberra ACT
- From $105,418 a year
- Full-time
- Electrical experience
- No degree
- Communication skills
4d
Cloud/ Systems Engineer
Showtime Consulting —Canberra ACT
- Contract
- Azure
- Management
- DevOps
Quick Apply
6d
Technical Service Desk
Unisys —Canberra ACT
- Weekend availability
- Customer service
Project Management Officer - NV2 or PV Cleared
Bureau Veritas —Canberra ACT
- Full-time
- Laboratory
- Writing skills
- Employee assistance program
- Employee discount
ICT Engineer
BAE Systems —Canberra ACT
- Weekend availability
- Hybrid work
- Management
- Engineering
- Administrative experience
3d
Business Analyst
Leidos —Canberra ACT
- Full-time
- Agile
- Communication skills
- Annual leave
System Development Engineer, Core Networking (Relocation support available)
Amazon Support Services Pty Ltd —Canberra ACT
- Full-time
- AWS
- Health insurance
- Employee assistance program
Canberra | Engineering - Multiple Opportunities Available
Deloitte —Canberra ACT
- Part-time
- Azure
- DevOps
- AWS
- Parental leave
ICT Systems Engineer
Calexi —Canberra ACT
- $120,000 - $160,000 a year
- Full-time
- Azure
- Engineering
- Systems design
Quick Apply
Threat Intelligence and Threat Hunting Lead - Security Operations Centre
EY —Canberra ACT
- Recruiting
- Leadership
- Communication skills
- Parental leave
Security Analyst (Managed Services: Security Operations Centre)
LAB3 —Canberra ACT
- Call employer
- Hybrid work
- Azure
- SQL
- Analysis skills
Quick Apply
MS Engineer (L1): CSOC
NTT DATA —Canberra ACT
- Full-time
- Hybrid work
- Bachelor's degree
- No degree

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network technical jobs near canberra, act

ICT Customer Support Officer – Service Desk Analyst

MSOFT Technologies
Canberra ACT

Quick Apply

Job Details

Full-time
$80,000 - $90,000 a year
6 hours ago

Qualifications

ITIL Foundation
ITIL Certification
Management
Software troubleshooting
Customer service
Enterprise software
CCNA
Citrix Certification
Technical support
DHCP
Analysis skills
ITIL
Problem management
Citrix
Communication skills
Help desk

Full Job Description

About the Role

MSOFT Technologies is seeking an experienced ICT Customer Support Officer / Service Desk Analyst to join our growing IT services team.

The successful candidate will provide Level 1 and Level 2 technical support to clients, acting as a key point of contact for ICT incidents, service requests and technical issues. The role will involve remote, telephone and onsite support, troubleshooting end-user technology and enterprise applications, and working with internal teams and external vendors to resolve technical issues.

Key Responsibilities

- Provide Level 1 and Level 2 technical support via telephone, remote support and onsite assistance.
- Act as a single point of contact for customer ICT incidents and service requests.
- Diagnose, troubleshoot and resolve hardware, software, network and application issues.
- Provide support for Microsoft 365, Windows operating systems and enterprise applications.
- Support Active Directory, user accounts, permissions and access management.
- Provide support for virtual desktop and remote access environments.
- Assist with network and infrastructure services including DHCP, printing and related services.
- Install, configure, maintain and troubleshoot approved hardware and software.
- Liaise with third-party vendors and technology providers to resolve incidents and service requests.
- Log, update and maintain service desk tickets with accurate customer information and resolution details.
- Prioritise and escalate incidents in accordance with service management procedures.
- Maintain asset records and assist with IT asset management.
- Coordinate technology-related activities with customers, internal IT teams and external service providers.
- Provide user guidance and basic technical training where required.
- Contribute to knowledge bases, technical documentation and support procedures.
- Identify opportunities to improve service desk processes and customer satisfaction.
- Participate in IT projects, system upgrades and technology initiatives as required.
- Follow established Incident Management, Request Fulfilment, Problem Management and Change Management processes.

Essential Skills & Experience

- Minimum 1 year of experience in an ICT Service Desk, Help Desk, Desktop Support or similar ICT customer support role.
- Demonstrated experience providing Level 1 and Level 2 technical support.
- Experience supporting Microsoft 365 and Windows environments.
- Experience with Active Directory, user accounts and access management.
- Experience troubleshooting hardware, software, network and application-related issues.
- Experience working with ticketing/service management systems.
- Strong troubleshooting and analytical skills.
- Excellent verbal and written communication skills.
- Strong customer service and stakeholder management skills.
- Ability to work independently as well as collaboratively within an IT team.
- Ability to prioritise incidents and escalate complex technical issues appropriately.

Desirable

- ITIL Foundation certification.
- CompTIA, Microsoft, CCNA or MCSA certification.
- Experience with Citrix or other virtual desktop environments.
- Experience supporting enterprise applications.
- Experience with Windows Server and related infrastructure services.
- Experience working within an ITIL-aligned service management environment.

Qualifications

A relevant qualification in Information Technology, Computer Science, Business or a related discipline is desirable.

What We Offer

- Full-time permanent employment with MSOFT Technologies.
- Opportunity to work across diverse client environments and technology platforms.
- Exposure to enterprise ICT environments and IT service management practices.
- Professional development and career growth opportunities.
- Supportive and collaborative working environment.

How to Apply

Please submit your resume and a cover letter outlining your relevant ICT Service Desk / Customer Support experience and technical skills.

MSOFT Technologies is an equal opportunity employer and welcomes applications from suitably qualified candidates.

Pay: $80,000.00 – $90,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

network technical jobs in canberra, act

ICT Customer Support Officer – Service Desk Analyst

Systems Administrator

Graduate Analyst - Technology - 2027 Graduate Program

Customer Field Technician

ICT Project Officer

Expression of Interest - Software Engineers/Developers - TSPV

Network Technical Specialist

Expression of Interest - Test Engineers - TSPV

Embedded Generation Technical Support Officer Hybrid

Cloud/ Systems Engineer

Technical Service Desk

Project Management Officer - NV2 or PV Cleared

ICT Engineer

Business Analyst

System Development Engineer, Core Networking (Relocation support available)

Canberra | Engineering - Multiple Opportunities Available

ICT Systems Engineer

Threat Intelligence and Threat Hunting Lead - Security Operations Centre

Security Analyst (Managed Services: Security Operations Centre)

MS Engineer (L1): CSOC

I want to receive the latest job alert for network technical in canberra, act

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