In-Demand Program manager Jobs in Parramatta, Nsw

Senior Customer Success Program Manager
Uber —Sydney NSW
- Full-time
- Microsoft Excel
- Data analysis skills
- SQL
SAP Program Manager
Infosys —Sydney NSW
- $235,889 - $250,588 a year
- Contract
- PMP
- Communication skills
- Employee assistance program
- Gym membership
6d
Senior Program Manager, AU Global Store
Amazon Commercial Services Pty Ltd —Sydney NSW
- Full-time
- Organisational skills
- Leadership
- Marketing
- Commuter assistance
- Health insurance
Program Manager, OTR ACES
Amazon Commercial Services Pty Ltd —Sydney NSW
- Full-time
- Microsoft Excel
- PMP
- Engineering
Sr Program Manager, AU OTR ACES
Amazon Commercial Services Pty Ltd —Sydney NSW
- Full-time
- Master's degree
- Business Administration
- AI
Strategic Program Manager, AWS Professional Services
Amazon Web Services Australia Pty Ltd —Sydney NSW
- Full-time
- Computer Science
- PMP
- Engineering
Project Manager - PSMB
Department of Customer Service —Sydney NSW
- $149,739 - $173,174 a year
- Full-time
- Hybrid work
- Communication skills
6d
Platform Program Manager
NEP Australia —Eveleigh NSW
- Full-time
- PMP
- Employee assistance program
Quick Apply
Program Manager - Customer Technology
Ampol —Alexandria NSW
- Full-time
- Hybrid work
- Annual leave
- Fuel discount
6d
Program Manager, Scaled Sales, Google for Education
Google —Sydney NSW
- Full-time
- CRM software
- Sales
- Salesforce
13d
Program Manager - Whistleblower Protection and Competition Compliance
Downer Group —Sydney NSW
- Full-time
- Communication skills
- Parental leave
- Employee assistance program
8d
CX Program Lead
NEXTDC —Sydney NSW
- Full-time
- Hybrid work
- Management
- Analysis skills
- Communication skills
Quick Apply
Staff Technical Program Manager - Video
Canva —Sydney NSW
- Full-time
- Hybrid work
- Management
- AI
- Parental leave
Quick Apply
2d
Senior Change Manager, Payments Operations Program
Reserve Bank of Australia —Sydney NSW
- Full-time
- Hybrid work
- Management
- No degree
5d
Program Manager, Fulfilment & Innovation
Woolworths Group —Surry Hills NSW
- Full-time
- Hybrid work
4d
Senior Project Manager - Dynamics Customer Engagement
Capgemini Sogeti —Sydney NSW
- Hybrid work
- Azure
- Management
- PMP
Business Program Manager, Real Estate
CBRE —Sydney NSW
- Full-time
- AI
- Communication skills
4d
Senior Project Manager - Dynamics Customer Engagement
Capgemini —Sydney NSW
- Hybrid work
- Azure
- Management
- PMP
Technical Program Manager - Medical Devices
Heidi —Sydney NSW
- Full-time
- Remote
- Bachelor's degree
- AI
- Work from home
- Parental leave
14d
Credit Risk Manager (Career Comeback Program)
Commonwealth Bank —Sydney NSW
- Full-time
- Engineering
- Finance
- SQL
7d

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Senior Customer Success Program Manager

Uber -
Sydney NSW

Apply Now

Job Details

Full-time

Qualifications

Microsoft Excel
Data analysis skills
SQL
Bachelor's degree

Full Job Description

About the role and team

Working as a Senior Customer Success Program Manager at Uber means owning the long tail of retail accounts through a highly structured, scalable operating model. This is not a traditional 1:1 account management role. Instead, you will be responsible for keeping a broad portfolio operationally healthy, identifying and resolving recurring issues, and actively creating growth opportunities without relying on dedicated account manager support.

This role sits at the intersection of customer success, program management, and commercial operations. It is a builder role as much as it is an execution role. You will not only run the portfolio, but also help shape how the function works: defining the operating cadence, identifying what needs to be standardised, and building the mechanisms that will allow the team to scale over time. Success in this role requires analytical rigor, strong execution, and the ability to coordinate across multiple teams without owning all the answers yourself.

The pace is fast and the environment is often ambiguous. This role is for someone who takes extreme ownership, can structure messy problems into clear workstreams, and is energised by building something new rather than operating within a fixed playbook.

What you'll do

Own a portfolio of long-tail retail accounts, ensuring they remain healthy, supported, and set up for growth through a scalable operating model.
Build and run the operating cadence for your portfolio, including account monitoring, issue management, risk identification, prioritisation, and follow-through.
Drive proactive growth motions across your portfolio, including demand generation, expansion opportunities, and structured outreach to unlock additional value for merchants.
Translate recurring operational issues into scalable processes, playbooks, and reporting so the function becomes more efficient over time.
Partner closely with Operations, Product, Support, Marketing, Ads, and other cross-functional teams to unblock issues and improve the merchant experience.
Use data and structured judgment to spot patterns, identify where intervention is needed, and make decisions about what should be handled through process, automation, or escalation.
Surface recurring merchant pain points and commercial gaps, and help shape the upstream fixes, tooling, and product improvements needed to support a scaled model.

Basic qualifications

6+ years of experience in customer success, account management, program management, operations, consulting, or a similarly cross-functional role.
Strong ability to structure ambiguous problems, drive execution, and manage multiple workstreams at once.
Proficiency in data analysis and using Excel to drive business judgment and decision-making.
Experience coordinating across stakeholders at different levels and functions.
Bachelor's degree or equivalent practical experience.
Experience creating detailed execution plans for large-scale projects.

Preferred qualifications

Proficiency in SQL to independently extract insights from large-scale datasets.
Demonstrated systems thinking with the ability to turn unstructured, ambiguous problems into focused execution plans.
Experience in the technology or food delivery industry managing high-pressure projects.

Ready to Ride?

This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Apply Now

Refine Your Search

program manager jobs in parramatta, nsw

Senior Customer Success Program Manager

SAP Program Manager

Senior Program Manager, AU Global Store

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Sr Program Manager, AU OTR ACES

Strategic Program Manager, AWS Professional Services

Project Manager - PSMB

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Program Manager - Customer Technology

Program Manager, Scaled Sales, Google for Education

Program Manager - Whistleblower Protection and Competition Compliance

CX Program Lead

Staff Technical Program Manager - Video

Senior Change Manager, Payments Operations Program

Program Manager, Fulfilment & Innovation

Senior Project Manager - Dynamics Customer Engagement

Business Program Manager, Real Estate

Senior Project Manager - Dynamics Customer Engagement

Technical Program Manager - Medical Devices

Credit Risk Manager (Career Comeback Program)

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