In-Demand Facilitator Jobs in Epping Vic

Customer Experience Training Facilitator - Accent Group
Accent Group —Cremorne VIC
- Full-time
- Organisational skills
- Communication skills
Quick Apply
9d
Analyst
Victoria Police —Melbourne City Centre VIC
- Full-time
- Analysis skills
- Communication skills
2d
Category Education Lead - Fragrance & Hair
Mecca Brands Pty Ltd —Richmond VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
ICT Business Analyst
GQI Consulting Pty Ltd —Melbourne VIC
- $120,000 - $170,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Bachelor's degree
- SharePoint
Quick Apply
Service Account Representative
Otis —South Melbourne VIC
- Full-time
- Microsoft Word
- Microsoft Excel
- Sales
Community Open Dialogue Mental Health Clinician - RPN4
The Royal Melbourne Hospital —Parkville VIC
- Up to $12,000 a month
- Part-time
- Annual leave
- Employee assistance program
IT Senior Business Analyst
Chemist Warehouse —Preston VIC
- Agile
- Employee assistance program
Registered Nurse, Palliative Care
Silverchain —Richmond VIC
- Part-time
- Organisational skills
- Acute care experience
- Nursing
7d
Registered Nurse - Medical Oncology
Ramsay Health Care —Heidelberg VIC
- $42.52 - $52.80 an hour
- Part-time
- Customer service
- Patient care
- Hospital experience
- Referral program
13d
Enrolled Nurse IV Qualified - Medical Oncology
Ramsay Health Care —Heidelberg VIC
- $37 - $41 an hour
- Part-time
- Customer service
- Patient care
- Hospital experience
- Referral program
Quick Apply
13d
Party Host/ Workshop facilitator
Palette and Party —Melbourne VIC
- $45 - $85 an hour
- Weekend availability
- In-person
- Teaching
- Travel reimbursement
Quick Apply
7d
Learning Facilitator, Immigration Museum
Museums Victoria —Melbourne City Centre VIC
- $72,189 a year
- Part-time
- Experience working with children
- Communication skills
- Teaching
1d
Learning Facilitator, Immigration Museum
Victorian Government —Melbourne VIC
- $72,189 - $79,753 a year
- Part-time
- Experience working with children
- Communication skills
- Teaching
1d
Analyst
Victorian Government —Melbourne VIC
- $81,496 - $98,955 a year
- Full-time
- Analysis skills
- Communication skills
2d
Anaesthesia Assistant - Clinical Facilitator (AT)
The Royal Children's Hospital —Parkville VIC
- $76,442.08 - $99,923.72 a year
- Part-time
- Hybrid work
- Microsoft Office
- Analysis skills
- EMR systems
- Employee assistance program
1d
Head of Customer Education
Heidi —Melbourne VIC
- Full-time
- Hybrid work
- Communication skills
- Work from home
- Parental leave
9d
Learning Specialist - Teacher and Professional Development
Victorian Government —Melbourne VIC
- Full-time
- University
- Leadership
- Communication skills
9d
Classroom Teacher
Victorian Government —Melbourne VIC
- Full-time
- Communication skills
- Teaching
- Kitchen experience
7h
Classroom Teacher
Victorian Government —Melbourne VIC
- Full-time
- Communication skills
- Teaching
- Kitchen experience
7h
Classroom Teacher
Victorian Government —Melbourne VIC
- Full-time
- Communication skills
- Teaching
- Kitchen experience
7h

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Customer Experience Training Facilitator - Accent Group

Accent Group -
Cremorne VIC

Quick Apply

Job Details

Full-time
9 days ago

Qualifications

Organisational skills
Communication skills

Full Job Description

Join Accent Group one of Australia and New Zealand’s largest retail groups. With 850+ stores, 34 iconic brands and 30+ online platforms, we’re home to some of the world’s most recognised names, including HOKA, Skechers, Dr. Martens, Platypus, Hype DC, Stylerunner, Nude Lucy, Lacoste, Sports Direct and Vans. We’re driven by innovation, passionate about our people and committed to creating exceptional experiences for our customers and teams. Here individuality is celebrated, performance is rewarded and you’ll be empowered to make your mark.

THE ROLE
We’re looking for a Customer Experience (CX) Training Facilitator to join our Customer Experience team on a 6-month fixed term contract.
Reporting to the CX Communications & Knowledge Manager, you’ll own the delivery of structured onboarding and recurring training across our onshore and offshore CX teams, while also maintaining our CX knowledge base, developing learning resources and supporting key capability and ways-of-working projects.
WHAT YOU’LL BE DOING

Deliver end-to-end onboarding for new CX team members, including induction, systems and process training, competency assessments and progress feedback.
Plan, prepare and facilitate weekly training for onshore and offshore CX teams, adapting content and priorities to business and performance needs.
Own the ongoing maintenance and continuous improvement of the CX knowledge base, The HUB, ensuring content is accurate, current and easy to use.
Develop and refresh training materials, guides and reference resources to support onboarding, BAU learning and business change.
Provide day-to-day support to CX agents across systems, policies, processes and learning needs.
Partner with CX leadership to identify capability gaps and prioritise training opportunities using performance and team data.
Contribute to key CX capability and ways-of-working projects, including process mapping, stakeholder engagement, resource development, training delivery and post-implementation reviews.
Support channel-specific initiatives and change programs, including Socials Ways of Working.
Monitor the effectiveness of training and knowledge resources, identifying opportunities to improve capability, consistency and operational readiness.

WHAT YOU’LL BRING

Strong written and verbal communication skills, with excellent attention to detail.
Confidence facilitating training and adapting your communication style to different audiences and learning needs.
Strong organisational skills, with the ability to balance onboarding, BAU training and project priorities.
A collaborative and approachable style, with the ability to build strong relationships across teams.
A proactive mindset, with a genuine interest in improving processes, knowledge and learning experiences.
Previous experience in customer experience, training, learning, retail or a similar environment is preferred.
Experience working with knowledge bases, training content or process documentation will be highly regarded.

WHY JOIN US?
You’ll have the opportunity to make a tangible impact on how our CX teams learn, work and deliver for our customers. This is a great opportunity for someone who loves working with people, enjoys bringing learning to life and is passionate about making complex processes simple.

At Accent Group Limited we are committed to creating an inclusive workplace that promotes and values diversity and inclusion. We believe in the diversity of our people across age, gender, identity, race, sexual orientation, ethnicity, physical and mental ability. We strive on creating an equal employment environment where everyone from any background can be themselves. The Accent Group acknowledges, and pays respect, to the Traditional Owners and ongoing custodians of the land. The Aboriginal and Torres Strait Islander and Maori people.

Quick Apply

Refine Your Search

facilitator jobs in epping vic

Customer Experience Training Facilitator - Accent Group

Analyst

Category Education Lead - Fragrance & Hair

ICT Business Analyst

Service Account Representative

Community Open Dialogue Mental Health Clinician - RPN4

IT Senior Business Analyst

Registered Nurse, Palliative Care

Registered Nurse - Medical Oncology

Enrolled Nurse IV Qualified - Medical Oncology

Party Host/ Workshop facilitator

Learning Facilitator, Immigration Museum

Learning Facilitator, Immigration Museum

Analyst

Anaesthesia Assistant - Clinical Facilitator (AT)

Head of Customer Education

Learning Specialist - Teacher and Professional Development

Classroom Teacher

Classroom Teacher

Classroom Teacher

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