We’re looking for a highly motivated & experienced ServiceNow Senior Business Analyst to play a role in shaping and delivering impactful solutions across our ServiceNow platform. This role is primarily focused on Business Analysis (around 80%), with an opportunity to also step into Scrum Master responsibilities (around 20%), supporting Agile delivery and team effectiveness.
While acting as a steward for all changes on ServiceNow, you’ll partner closely with stakeholders across the business to understand needs, define requirements, and deliver fit-for-purpose solutions that drive real value while identifying future opportunities and enhancements. As a key contributor to the ServiceNow platform, you’ll lead business analysis activities end-to-end, ensuring alignment between business objectives and technology outcomes. You will also be responsible for project delivery on ServiceNow, managing from start to finish, taking full ownership of the project and deliverables.
