In-Demand Solution architect Jobs in Docklands, Vic

Solution Architect & Routing Lead
Compare Club —Melbourne VIC
- Full-time
- Salesforce
- Health insurance
Quick Apply
AI Architect
Interactive —Melbourne VIC
- Full-time
- Azure
- APIs
- AI
Quick Apply
Data Architect / Engineer
Interactive —Melbourne VIC
- Full-time
- Azure
- SQL
- AI
Quick Apply
Architectural Designer/Architect
Beca —Melbourne VIC
- Full-time
- Writing skills
- Master's degree
- Construction experience
- Parental leave
Banking Platforms Consultant (all levels)
Accenture —Melbourne VIC
- Full-time
- Leadership
- On-the-job training
- Parental leave
Capture Solution Architect - Sovereign Space & Ground Programmes
Viasat, Inc. —Southbank VIC
- Full-time
- Management
- Writing skills
- Engineering
Capture Solution Architect - Sovereign Space & Ground Programmes
Viasat —Southbank VIC
- Full-time
- Management
- Writing skills
- Engineering
Solution Architect
AustralianSuper —Melbourne VIC
- Full-time
- Hybrid work
- Azure
- Agile
- Financial services
10d
KDN Global Cyber Solution Architect
KPMG Australia —Melbourne VIC
- Full-time
- Bachelor's degree
- Parental leave
Quick Apply
12d
Strategy & Architecture Graduate (Technology)
RACV —Melbourne VIC
- $80,000 a year
- Full-time
- Bachelor's degree
- AI
- Communication skills
Staff Frontend Solution Architect
Heidi —Melbourne VIC
- Full-time
- Hybrid work
- AI
- Communication skills
- Work from home
- Parental leave
11d
Marketing Automation Solution Architect (12 month contract) - Credera
Altcom —Melbourne VIC
- Contract
- Administrative experience
- No degree
- APIs
4d
Solution architect
Australia Post —Richmond VIC
- Full-time
- Hybrid work
- APIs
- AI
6d
Lead Architect, Strategy and Cybersecurity / Strategy, Architecture & Planning
Department of Health —Melbourne City Centre VIC
- Part-time
- Azure
- Recruiting
- Leadership
11d
AI Solution Architect
Cognizant —Melbourne VIC
- Full-time
- Hybrid work
- Azure
- POS
- AI
1d
MERN / MEAN Developer
JPLoft —Melbourne VIC
- Management
- AWS
- Leadership
- Health insurance
BCG Platinion | Lead AI Tech Architect
Boston Consulting Group —Melbourne VIC
- Full-time
- Management
- Doctoral degree
- Computer Science
Principal Consultant - Data & AI Security & Governance
Interactive —Melbourne VIC
- Full-time
- Azure
- AI
Quick Apply
Microsoft Azure Solution Architect
Pyramid Global Technologies —Melbourne VIC
- Azure
- DevOps
- SQL
Pre-Sales Solution Architect (Rmkble)
Rmkble —Melbourne VIC
- Software development
- AI
Quick Apply
13d

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Solution Architect & Routing Lead

Compare Club -
Melbourne VIC

Quick Apply

Job Details

Full-time

Benefits

Health insurance

Qualifications

Salesforce

Full Job Description

Join Australia's leading comparison company
Set scalable platform standards
Optimize lead & call performance

Own the design behind how 370+ agents get routed, scripted and connected to the right customer.

Compare Club helps Aussies save money on the household bills that eat their budget — health insurance, life insurance, energy, home loans and more. Behind that sits a busy contact centre, and right now it's running two platforms (NICE CXone and IPScape) at once while we migrate. That's where you come in.

The role

You'll own solution design across routing, queues, Studio scripting and CCaaS configuration — turning contact strategy and business rules into platform design that actually works on the floor. You're the person who decides how a call, lead or callback gets routed, and why. It's a hands-on design role with real authority: you set the standard, and the team builds to it.

What you'll do

Design routing and Studio flows: build and maintain routing, skills, queues, callbacks, call treatments and campaign logic across inbound, outbound and callback contact.
Set the configuration standard: define how routing, queues, campaigns and workflows are structured so they scale — not rebuilt from scratch every time something changes.
Turn strategy into design: translate contact strategy and segmentation into platform design the team can build and measure.
Tune for performance: refine routing logic and lead sequencing against real contact-rate, conversion and productivity data.
Keep design and release separate: sign your design into build; production release sign-off sits with the Product & Optimisation Lead, so there's always a second set of eyes before go-live.
Document it properly: keep design artefacts and runbooks current enough that someone else could pick up the pattern without you in the room.

What you'll bring

Solid CCaaS solution design experience — routing, queueing, campaign configuration, workflow design.
Hands-on NICE Studio development and scripting (call flows, routing logic, data-driven decisions).
A practical handle on inbound, outbound, callbacks and lead prioritisation — not just the theory.
Strong documentation and change-control instincts; you don't just build it, you write it down.
Comfort working alongside Salesforce, data and real-time performance teams.
Bonus points: exposure to IPScape, Snowflake or Braze.

Why join now

A genuinely meaty design mandate — you're not maintaining someone else's config, you're setting the standard.
Direct line into a Product & Optimisation Lead who owns the roadmap, not just the ticket queue.
A dual-platform environment most CCaaS architects never get to work across — good for the CV, good for the problem-solving.
Melbourne CBD-adjacent office, a team that leans on each other, and work that visibly moves the number on contact rate and conversion.

Sound like you? Apply now — we'd love to see what you've built.

Quick Apply

Refine Your Search

solution architect jobs in docklands, vic

Solution Architect & Routing Lead

AI Architect

Data Architect / Engineer

Architectural Designer/Architect

Banking Platforms Consultant (all levels)

Capture Solution Architect - Sovereign Space & Ground Programmes

Capture Solution Architect - Sovereign Space & Ground Programmes

Solution Architect

KDN Global Cyber Solution Architect

Strategy & Architecture Graduate (Technology)

Staff Frontend Solution Architect

Marketing Automation Solution Architect (12 month contract) - Credera

Solution architect

Lead Architect, Strategy and Cybersecurity / Strategy, Architecture & Planning

AI Solution Architect

MERN / MEAN Developer

BCG Platinion | Lead AI Tech Architect

Principal Consultant - Data & AI Security & Governance

Microsoft Azure Solution Architect

Pre-Sales Solution Architect (Rmkble)

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