In-Demand Software Jobs in Highworth

Desktop & Service Support Analyst
Auto & General Holdings —Kawana Waters QLD
- Customer service
- Communication skills
- Time management
- Parental leave
- Employee assistance program
Quick Apply
3d
Financial Accountant
Kilcoy Pastoral Company —Birtinya QLD
- Microsoft Excel
- Sales
- Budgeting
1d
ADAS Automotive Technician
ADAS Solutions —Forest Glen QLD
- Full-time
- On-the-job training
- Employee assistance program
Quick Apply
Implementation & Customer Success Manager
Spoke Technologies —Mountain Creek QLD
- $70,000 - $85,000 a year
- Full-time
- Hospitality
- Management
- Sales
Quick Apply
7d
Bookings & Customer Experience Coordinator
Bli Bli Watersports Complex —Bli Bli QLD
- From $32.18 an hour
- Customer service
- Administrative experience
- In-person
Quick Apply
4d
Frame & Truss Administration Support
Sunshine Mitre 10 —Coolum QLD
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
13d
Cadet Civil Designer x2
Sunshine Coast Council —Nambour QLD
- $66,000 - $89,000 a year
- Temporary
- Remote
- AutoCAD
- Microsoft Office
- Analysis skills
- Employee assistance program
2d
Surveyor - Construction Projects
Bennett + Bennett —Maroochydore QLD
- Overtime
- Construction experience
- In-person
- Leadership
- Wellness program
- Parental leave
Quick Apply
Receptionist
Little TheraPeas —Little Mountain QLD
- From $27 an hour
- Medical office experience
- Administrative experience
- Clinic
Quick Apply
9d
Project Manager
Auto & General Holdings —Kawana Waters QLD
- Management
- PMP
- Analysis skills
- Employee discount
Quick Apply
13d
Frame & Truss Assembly Worker
Sunshine Mitre 10 —Coolum QLD
- Full-time
- No experience needed
- Manufacturing
- Employee discount
Senior Finance Analyst
Keyton —Buderim QLD
- Full-time
- Hybrid work
- Microsoft Excel
- Presentation skills
- Bachelor's degree
- Annual leave
- Work from home
7d
Assistant Commercial Property Manager
Colliers —Maroochydore QLD
- Full-time
- Office
- Microsoft Office
- In-person
Quick Apply
Associate Field Service Engineer
Stryker —Sunshine Coast QLD
- Full-time
- Engineering
- Bachelor's degree
- Communication skills
- Health insurance
Senior Landscape Architect
Place Design Group —Sunshine Coast QLD
- Full-time
- CAD
- Communication skills
14d
Water Industry Worker (Maroochydore)
Unitywater —Maroochydore QLD
- Full-time
- Hybrid work
- Outdoor work
- On-the-job training
- Employee assistance program
Quick Apply
1d
Estimator/Detailer Position
Sunshine Mitre 10 —Coolum QLD
- Full-time
- Organisational skills
- Construction experience
- Communication skills
- Employee discount
Civil Designer
ADG Engineers (Aust) Pty Ltd —Sunshine Coast QLD
- AutoCAD
- Construction experience
- Civil Engineering
- Wellness program
- Annual leave
Quick Apply
Landscape Architect
Place Design Group —Sunshine Coast QLD
- Full-time
- CAD
- Communication skills
9d
Engineering Surveyor
SEE Group —Sunshine Coast QLD
- Full-time
- Analysis skills
10d

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Desktop & Service Support Analyst

Auto & General Holdings -
Kawana Waters QLD

Quick Apply

Job Details

3 days ago

Benefits

Parental leave
Employee assistance program
Employee discount
Gym membership
Paid volunteer leave
Insurance services
On-site parking

Qualifications

Desktop support
ITIL Certification
Customer service
Technical support
IT support
Communication skills
Time management

Full Job Description

Desktop & Service Support Analyst Kawana (Sunshine Coast)

Your new team

You'll be part of the IT Support team at Auto & General, working closely with the Service Desk team to deliver frontline technical support across multiple channels. This is a hybrid role that combines traditional Service Desk responsibilities with direct onsite technical support, making you a key member of our IT operations team.

The role

Provide ICT support to users via telephone, remote, face-to-face, and onsite walkup channels

Respond to support inquiries promptly, delivering accurate information and effective solutions

Resolve non-complex and moderately complex technical issues to minimise downtime and productivity loss

Troubleshoot hardware and software issues at the user's workstation

Provide onsite walkup support for urgent and complex issues that benefit from your physical presence

Perform system diagnostics and hardware replacements where required

Provide onsite technical support at the Toowong office location and across Auto & General facilities as required

Respond promptly to walkup support requests from users seeking immediate technical assistance

Manage onsite support workload, balancing reactive walkup requests with proactive maintenance tasks

Perform onsite equipment installation, configuration, and decommissioning

Maintain awareness of common onsite technical issues and provide preventative support

Coordinate with Service Desk team to triage and prioritise onsite support requests

Log and maintain accurate records of service requests and incidents with timely updates on resolutions

Triage incoming incidents and requests to determine appropriate resolution path

Track and monitor incident resolution times to ensure SLA compliance

Coordinate with third-party vendors and internal teams to resolve complex issues

Contribute to the development and maintenance of ICT support documentation

Create and update articles for the Service Desk knowledge base

Identify opportunities to improve Service Desk and onsite support practices and procedures

Provide after-hours support as scheduled

What experience you'll bring

1–2 years of Service Desk experience or equivalent frontline IT support experience

Experience with onsite technical support or desktop support preferred

Strong technical knowledge in frontline support and desktop environments

Proficiency with common operating systems (Windows, macOS, or Linux)

Experience with hardware installation and troubleshooting

Familiarity with ticketing systems and support tools

Excellent oral and written communication skills

Exceptional customer service skills

Strong time management and multitasking abilities in high-pressure environments

Outstanding troubleshooting and problem-solving skills

Ability to work independently and as part of a team

Professional demeanour and reliability

Physical capability to perform onsite technical work

Our Perks

Location – North Lakes - Based at our North Lakes office in Brisbane's north, you'll have access to a modern workplace with excellent facilities. Conveniently located with free parking available on-site, our North Lakes location offers easy commuting with proximity to major transport routes and local amenities. You'll have access to nearby shopping, dining, and recreation facilities, with a relaxed, suburban setting that maintains a professional work environment.

The benefits of working at Auto & General

Be rewarded – Bonuses and perks for high performance, and recognition of exceptional customer service and technical contributions

Work flexibility – Options to work flexibly when remote support or Service Desk activities permit, with work-life balance initiatives and a supportive team environment

Options for leave – Volunteer days for community engagement, additional paid 'ME' day for personal wellbeing, paid parental leave, and the opportunity to purchase additional leave

Professional development – Learning and development opportunities, support for IT certifications (ITIL, CompTIA, Microsoft, etc.), mentoring and career progression pathways, and training on new technologies and systems

Community engagement – The A&G Difference program for volunteering, fundraising, and donations; team involvement in community initiatives; and employee giving programs

Wellbeing support – Mental health support and counselling services, fitness discounts and gym partnerships, a healthy mind and body hub with wellness programs, and employee assistance programs

Team environment – On-site team events and collaboration spaces, family fun days and annual celebrations, and a strong team culture with supportive colleagues

Employee discounts – Insurance product discounts on Auto & General policies, retail and hospitality partner discounts across Australia, and exclusive employee benefits programs

About us

Auto & General (A&G) is Australia's fastest-growing major Motor and Home insurer, offering insurance products including Car, Motorcycle, Home, Contents, Pet and Travel products. We're delivered through our Budget Direct brand and partnerships with leading brands including ING, Qantas, Virgin Money and Coles Insurance.

We're committed to customer service, innovation and growth, with an inclusive and supportive workplace culture. We actively invest in employee development and wellbeing, making us a great place to build a career in the insurance industry.

We're dedicated to safeguarding a bright future, with high performance and high integrity at the heart of everything we do. Our commitment to our people, customers, business and community drives our success and shapes our culture every day.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

Quick Apply

Refine Your Search

software jobs in highworth

Desktop & Service Support Analyst

Financial Accountant

ADAS Automotive Technician

Implementation & Customer Success Manager

Bookings & Customer Experience Coordinator

Frame & Truss Administration Support

Cadet Civil Designer x2

Surveyor - Construction Projects

Receptionist

Project Manager

Frame & Truss Assembly Worker

Senior Finance Analyst

Assistant Commercial Property Manager

Associate Field Service Engineer

Senior Landscape Architect

Water Industry Worker (Maroochydore)

Estimator/Detailer Position

Civil Designer

Landscape Architect

Engineering Surveyor

I want to receive the latest job alert for software in highworth

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