In-Demand It service desk analyst Jobs in Sydney, Nsw

Service Desk Analyst
Brennan IT —Sydney NSW
- Weekend availability
- Azure
- Management
- Computer Science
10d
Service Desk Analyst
Capgemini Sogeti —Sydney NSW
- Hybrid work
- Communication skills
IT Service Delivery Analyst
Australian Payments Plus —Sydney NSW
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
Quick Apply
9d
End User Computing Analyst
NextSense —Macquarie Park NSW
- From $67,846 a year
- Contract
- Communication skills
- Annual leave
- Parental leave
1d
Service Delivery Analyst
Northern Beaches Council —Northern Beaches NSW
- $105,821.37 - $122,981.63 a year
- Full-time
- Wellness program
1d
Software Engineer | Production
GBST —Sydney NSW
- Hybrid work
- DevOps
- SQL
- AWS
- Parental leave
- Employee assistance program
Quick Apply
Head of GTM Operations
Heidi —Sydney NSW
- Full-time
- Hybrid work
- Salesforce
- SQL
- AI
- Work from home
- Parental leave
Service Desk Analyst – Information Technology – Clerk Grade 5/6 – Parliament of NSW - Sydney
Department of Parliamentary Services —Sydney NSW
- $102,936 - $113,579 a year
- Full-time
- Microsoft Office
11d
Service Desk Analyst
Capgemini —Sydney NSW
- Hybrid work
- Communication skills
Senior Support Analyst
HammondCare —St Leonards NSW
- Full-time
- Customer service
- Research
- Analysis skills
- Parental leave
- Referral program
11d
ITSM Analyst
Australian Payments Plus —Sydney NSW
- Full-time
- Hybrid work
- Communication skills
Quick Apply
2d
Workplace Lead, Perpetual Wealth Management
Perpetual Limited —Sydney NSW
- Full-time
- Bachelor's degree
- Agile
- IT
- Work from home
6d
Workplace Support Analyst
Australian Payments Plus —Sydney NSW
- Full-time
- Hybrid work
Quick Apply
2d
Infrastructure Services Lead
Guzman y Gomez —Surry Hills NSW
- Full-time
- Management
- Computer Science
- Bachelor's degree
- Annual leave
- Parental leave
Quick Apply
10d
Project Manager
TAFE NSW —Sydney NSW
- $181,324 a year
- Full-time
- Business development
- No degree
3d

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Service Desk Analyst
Brennan IT —Sydney NSW
Demonstrable industry-based technical aptitude (e.g. Microsoft, Citrix, Cisco, HP), including knowledge of current Microsoft Operating Systems and Office Suites…
10d
Service Desk Analyst
Capgemini Sogeti —Sydney NSW
Provide first‑level support for desktops, applications, user access, and basic infrastructure services. Serve as the first point of contact for end‑user IT…

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Service Desk Analyst

Brennan IT -
Sydney NSW

Apply Now

Job Details

Permanent | Full-time
10 days ago

Qualifications

Knowledge management
Azure
Management
Computer Science
Certificate IV
Microsoft Office
Network protocols
ServiceNow
Citrix
Information Technology

Full Job Description

Brennan. Where true performance thrives.
At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. It’s a claim backed by our True Performance System – a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology.

Why join Brennan
True performance for our customers starts with a true belief in our people.
It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members.

True rewards
In addition to competitive remuneration, Brennan offers extensive benefits, including:

Training and certification bonuses
Culture Awards that recognise excellence
Brennan Daredevils – our annual, all-expenses paid trip awarded to our top performers and outstanding contributors
Vibrant, fun social activities
Discounted hardware and software
An environment that embraces learning and development

The role:
Due to growth, we are looking for an experienced Service Desk Analyst to join our friendly and high-performing team in Sydney. This role will require the candidate to be onsite at the client site up to 5 days a week in Kogarah, NSW. In this role, you will perform remote troubleshooting through diagnostic techniques to determine the best solution based on the issue and details provided by customers.

This role may require you to work on a shift basis for 7.6 hours a day (excluding breaks) between the hours of 7:00am – 7:30pm (Sydney time) and be able to work one weekend day a month (on average), on a rotating basis.

Being an Australian Citizen is beneficial for NV1 Clearance later down the line but for this particular role, it is not required.

Key Responsibilities:

As the first point of client contact, deliver outstanding first-level customer support for client contacts, principally by phone, email and live chat
Log all customer contacts as tickets into the IT Service Management tool (ServiceNow) to ensure that all issues and requests are captured, categorised, and prioritised
Maintain ownership of tickets, follow Brennan procedures for ticket handling and ensure appropriate levels of customer communication are provided
Attempt to resolve the issue or request at the first point of contact, and when not possible, follow best-practice to escalate the ticket to the next level of support
Perform remote troubleshooting, gather and analyse information and use diagnostic techniques to triage the issue or request, or to determine and implement the best solution based on the issue and details provided.
Use the knowledge articles in Brennan’s Knowledge Management System (BIKI) to help progress issues or requests, identifying and escalating when any knowledge gaps exist
Help create and update knowledge articles in Brennan’s Knowledge Management System (BIKI) when the need is identified

What skills and experience you bring:

12-18 months' experience in a Service Desk role or three years' in a customer support-focused position.
Degree-educated, preferably in Information Technology or Computer Science, or a Certificate IV qualification
Demonstrable industry-based technical aptitude (e.g. Microsoft, Citrix, Cisco, HP), including knowledge of current Microsoft Operating Systems and Office Suites including Office 365
Candidates who are NV1 cleared or have the willingness to obtain NV1 Security Clearance are highly desirable.

Technical skills in all or some of the areas below:

Windows 10/11 User Interface
Office365 Administration and 'How Do I?' queries
Email / Exchange Configuration & Troubleshooting
Azure Administration
Hardware Support - CPUs, RAM, and Motherboards
Monitors & Peripherals - Installation, Connectivity & Configuration
Computer Peripherals - Interfaces, Cables & Connectors
Printer Installation, Configuration & Troubleshooting
Networking & Connectivity
Network Protocols & Devices
Mobile Devices
Storage Devices & Media

Note: As part of our hiring process, you will be required to undertake a National Criminal History Check and a Technical Test.

Brennan is an equal-opportunity employer

Apply Now

Refine Your Search

it service desk analyst jobs in sydney, nsw

Service Desk Analyst

Service Desk Analyst

IT Service Delivery Analyst

End User Computing Analyst

Service Delivery Analyst

Software Engineer | Production

Head of GTM Operations

Service Desk Analyst – Information Technology – Clerk Grade 5/6 – Parliament of NSW - Sydney

Service Desk Analyst

Senior Support Analyst

ITSM Analyst

Workplace Lead, Perpetual Wealth Management

Workplace Support Analyst

Infrastructure Services Lead

Project Manager

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