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Technical Support Analyst, Digital Health

Department of Health -
Melbourne VIC

Apply Now

Job Details

Full-time
$100,894 - $114,476 a year
10 days ago

Qualifications

ITIL Foundation
ITIL Certification
Azure
IT service management
Technical support
Recruiting
Citrix

Full Job Description

Overview

Work Type: Ongoing - Full-time

Salary: $100,894 - $114,476

Grade: VPS 4

Occupation: IT and telecommunications

Location: Melbourne - CBD and Inner Metro suburbs

Reference: VG/DH/EHEALTH/DH-99

The Department of Health plays a critical role in the Victorian health system and is responsible for shaping it to meet the health needs of all Victorians. We’re focused on
supporting Victorians to be as healthy as they can; whether through alerting them to seasonal risks like thunderstorm asthma, notifying them of contact with
communicable diseases, safeguarding their drinking water, developing the best health, wellbeing and care facilities in the world, being at the forefront of mental health and
wellbeing treatment or accelerating medical research. It’s all part of the way we partner with the community to help every individual lead a healthy life.

About the role:

The Technical Support Analyst role ensures the reliable operation, performance and availability of critical clinical and business applications and integration platforms used across the Victorian public health sector. The role provides second‑level technical support for complex application and integration environments that are relied upon by hospitals and community health services.

About us:

At the Victorian Department of Health we want a future where Victorians are the healthiest people in the world. A Victoria where our children and people thrive, our workplaces are productive and safe, and our communities are more connected.

We see it as our job to support Victorians to stay healthy and safe. And to deliver a world-class healthcare system that ensures every single Victorian can access safe, quality care that leads to better health outcomes for all.

About you:

Can you demonstrate the following?

Key responsibilities include:

Provide second‑level technical support for critical clinical and business applications and integration technologies, addressing system faults and technical issues.
Monitor application and integration performance, identify technical problems, and coordinate timely resolution with internal application teams and vendors.
Log, track and manage incidents, service requests and problems using IT service management tools.
Perform technical investigation and contribute to root cause analysis for recurring issues, recommending improvements to enhance system stability and performance.
Participate in after‑hours support and on‑call rotations as required.

Qualifications / Specialist Expertise

Tertiary qualification or relevant study in information technology, computer science, information systems or a related discipline.
Relevant professional training or certification in IT service management or technical support (for example, ITIL Foundation or equivalent).
Relevant vendor or platform certifications in server, cloud, virtualisation or end‑user computing technologies (for example Microsoft, Linux, Azure or Citrix).
Equivalent professional experience providing technical support in a structured service delivery environment will be considered in lieu of formal qualifications.
Mandatory:
- Demonstrated experience providing second‑level technical support for complex applications, systems or integration platforms in a production environment.
- Demonstrated experience working within an IT service management framework to log, progress and resolve incidents, service requests and problems.
- Demonstrated experience undertaking technical investigation and contributing to root cause analysis to improve system stability and performance.
Desirable:
- Experience supporting multi‑vendor or shared‑services environments, including coordination with internal teams and external vendors.
- Experience supporting server‑based or integrated application environments, including Windows and/or Linux platforms and associated infrastructure.
- Experience supporting application upgrades, configuration changes and releases, including participation in testing and transition to operations.
- Experience developing or using scripts or automation to support technical solutions and operational efficiency.

What we offer:

The opportunity to perform meaningful work, making direct contributions toward enabling Victorians to be the healthiest people in the world.
A wide range of growth and deve lopment opportunities within the department and wider Victorian Public Service & Sector.
A strong commitment to work-life balance, including a diverse array of flexible working arrangements.

How to apply:

Applications should include a resume and a cover letter. Click the ‘Apply' button to view further information about the role including key contact details and the advertisement closing date.

We are committed to developing and supporting a workforce that is well equipped and highly motivated to provide responsive and quality services to all Victorians. We continue to build an inclusive workplace that embraces diversity of backgrounds and differences to realise the potential of our employees for innovation and delivering services aimed at enhancing the lives of all Victorians. All roles can be worked flexibly and we encourage applications from Aboriginal people, people with disability, LGBTIQ+ and people from culturally diverse backgrounds. Please contact us if you require any adjustments to participate in the recruitment process at [email protected]. For more information on our commitment to inclusion and diversity see inclusion and diversity at the Department of Health.

If you have any queries in relation to recruitment processes at Health, or experience any issues in applying, please feel free to email [email protected]. Please note that unsolicited applications will not be replied to. If you have questions regarding the role specifically, we would advise you to reach out to the contact listed on the advertisement directly.

Preferred applicants may be required to complete a police check and other pre-employment checks. Information provided will be treated in the strictest confidence in line with our Privacy Policy.

Applications close Tuesday 21 July 2026 at 11.59pm

Posted

7 July 2026

Apply Now

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