In-Demand Customer analyst Jobs in Parkside Sa

Service Desk Analyst
Brennan IT —Greater Adelaide SA
- Weekend availability
- Azure
- Management
- Computer Science
Risk Analyst, FCS - 12 months Max Term Contract
Westpac Group —Greater Adelaide SA
- Full-time
- Hybrid work
- Analysis skills
- Financial services
- Communication skills
9d
Cyber Operations Analyst
Boeing —Edinburgh SA
- Tuition reimbursement
- Annual leave
2d
Senior IT Business Analyst
Stratco —Gepps Cross SA
- Analysis skills
- No degree
- Organisational skills
- Employee assistance program
Pricing & Promotions Analyst
OTR —Kensington SA
- Microsoft Excel
- SQL
- Analysis skills
- Employee assistance program
Graduate Systems Analyst - Cyber
Datacom —Adelaide SA
- Urgently hiring
- Azure
- Management
- SQL
Quick Apply
4d
Cyber Operations Analyst
Lockheed Martin Australia —Mawson Lakes SA
- Full-time
- Azure
- Management
Customer Analyst
OTR —Kensington SA
- No degree
- Analytics
Senior Asset Strategy Analyst - Substations
ElectraNet —Greater Adelaide SA
- From $160,900 a year
- Engineering
- Communication skills
- Annual leave
- Parental leave
9d
Maintenance Engineering Analyst: ILS/IPS
BAE Systems —Osborne SA
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Maintenance
Merchandise Analyst
OTR —Kensington SA
- Microsoft Excel
- SQL
- Analysis skills
- Employee assistance program
Senior Cybersecurity Incident Responder
Datacom —Adelaide SA
- Full-time
- Hybrid work
- Scripting
Quick Apply
Mining domain expert
Infosys —Greater Adelaide SA
- $128,191 - $136,132 a year
- Master's degree
- Analysis skills
- Presentation skills
10d
ILS Analyst - Defence Systems (Maintainability and LSA)
Lockheed Martin Australia —Mawson Lakes SA
- Full-time
- Hybrid work
- Maintenance
- Analysis skills
- Agile
Senior Business Analyst - Manufacturing & Production Planning
Stratco —Beulah Park SA
- ERP systems
- Analysis skills
- Manufacturing
- Employee assistance program
2d
Senior Digital Product Manager
Journey Beyond —Adelaide SA
- Contract
- Hybrid work
- Agile
- Resort
- Parental leave
- Employee assistance program
Quick Apply
11d
Risk Analyst, FCS (Applicants must Identify as Aboriginal and/or Torres Strait Islander)
Westpac Group —Greater Adelaide SA
- Full-time
- Hybrid work
- Analysis skills
- Financial services
- Communication skills
9d
Project Accountant
BAE Systems —Edinburgh SA
- Contract
- Hybrid work
- Communication skills
Export/Import Compliance Analyst - Defence Programs
Lockheed Martin Australia —Mawson Lakes SA
- Full-time
- Hybrid work
Corporate Finance Manager
Adelaide Airport —Adelaide Airport SA
- Full-time
- Microsoft Excel
- Microsoft Office
- Leadership

I want to receive the latest job alert for customer analyst in parkside sa

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer analyst jobs near parkside sa

Operations Analyst jobs in Sydney Nsw

Senior Business Analyst jobs in Melbourne Vic

Compliance Operations Analyst Kyc Aml Banking jobs in Sydney Nsw

Analyst jobs in Greater Adelaide Sa

Operations Analyst jobs in Henley Nsw

Campaign Data Operations Lead jobs in Sydney Nsw

Operations Analyst jobs in Williams Landing Vic

Operations Analyst jobs in Melbourne Eastern Suburbs Vic

Systems Analyst jobs in Yanchep Wa

L1 Service Desk Ict Systems jobs in Fairfield Nsw

Systems Analyst jobs in Melbourne Vic

Junior Cyber Security Analyst jobs in Kellyville Nsw

Systems Analyst jobs in Clyde North Vic

Full Time Workforce Analyst jobs in Melbourne Vic

Systems Analyst jobs in Canberra Act

Data Analyst , Internship jobs in Melbourne Vic

Transformation Business Analyst jobs in Brisbane Qld

Support Analyst jobs in Toowoomba Qld

Credit Analyst jobs in Sydney Nsw

Senior It Analyst jobs in Mulgrave Vic

Service Desk Analyst

Brennan IT -
Greater Adelaide SA

Apply Now

Job Details

Permanent | Full-time

Qualifications

Knowledge management
Azure
Management
Computer Science
Certificate IV
Microsoft Office
Network protocols
ServiceNow
Citrix
Information Technology

Full Job Description

Brennan. Where true performance thrives.
At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. It’s a claim backed by our True Performance System – a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology.

Why join Brennan
True performance for our customers starts with a true belief in our people.
It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members.

True rewards
In addition to competitive remuneration, Brennan offers extensive benefits, including:

Training and certification bonuses
Culture Awards that recognise excellence
Brennan Daredevils – our annual, all-expenses paid trip awarded to our top performers and outstanding contributors
Vibrant, fun social activities
Discounted hardware and software
An environment that embraces learning and development

The role:
We are looking for an experienced Service Desk Analyst to join our friendly and high-performing team in Adelaide. This role will require the candidate to be onsite at the client site up to 3 days a week in the Adelaide CBD. Due to the nature of the role, the successful candidate will need to have their own car and license. In this role, you will perform remote troubleshooting through diagnostic techniques to determine the best solution based on the issue and details provided by customers.

This role may require you to work on a shift basis for 7.6 hours a day (excluding breaks) between the hours of 7:00am – 7:30pm (Sydney time) and be able to work one weekend day a month (on average), on a rotating basis.

Being an Australian Citizen is beneficial for NV1 Clearance later down the line but for this particular role, it is not required.

Key Responsibilities:

As the first point of client contact, deliver outstanding first-level customer support for client contacts, principally by phone, email and live chat
Log all customer contacts as tickets into the IT Service Management tool (ServiceNow) to ensure that all issues and requests are captured, categorised, and prioritised
Maintain ownership of tickets, follow Brennan procedures for ticket handling and ensure appropriate levels of customer communication are provided
Attempt to resolve the issue or request at the first point of contact, and when not possible, follow best-practice to escalate the ticket to the next level of support
Perform remote troubleshooting, gather and analyse information and use diagnostic techniques to triage the issue or request, or to determine and implement the best solution based on the issue and details provided.
Use the knowledge articles in Brennan’s Knowledge Management System (BIKI) to help progress issues or requests, identifying and escalating when any knowledge gaps exist
Help create and update knowledge articles in Brennan’s Knowledge Management System (BIKI) when the need is identified

What skills and experience you bring:

12-18 months' experience in a Service Desk role or three years' in a customer support-focused position.
Degree-educated, preferably in Information Technology or Computer Science, or a Certificate IV qualification
Demonstrable industry-based technical aptitude (e.g. Microsoft, Citrix, Cisco, HP), including knowledge of current Microsoft Operating Systems and Office Suites including Office 365
Candidates who are NV1 cleared or have the willingness to obtain NV1 Security Clearance are highly desirable.

Technical skills in all or some of the areas below:

Windows 10/11 User Interface
Office365 Administration and 'How Do I?' queries
Email / Exchange Configuration & Troubleshooting
Azure Administration
Hardware Support - CPUs, RAM, and Motherboards
Monitors & Peripherals - Installation, Connectivity & Configuration
Computer Peripherals - Interfaces, Cables & Connectors
Printer Installation, Configuration & Troubleshooting
Networking & Connectivity
Network Protocols & Devices
Mobile Devices
Storage Devices & Media

Note: As part of our hiring process, you will be required to undertake a National Criminal History Check and a Technical Test.

Brennan is an equal-opportunity employer

Apply Now

Refine Your Search

customer analyst jobs in parkside sa

Service Desk Analyst

Risk Analyst, FCS - 12 months Max Term Contract

Cyber Operations Analyst

Senior IT Business Analyst

Pricing & Promotions Analyst

Graduate Systems Analyst - Cyber

Cyber Operations Analyst

Customer Analyst

Senior Asset Strategy Analyst - Substations

Maintenance Engineering Analyst: ILS/IPS

Merchandise Analyst

Senior Cybersecurity Incident Responder

Mining domain expert

ILS Analyst - Defence Systems (Maintainability and LSA)

Senior Business Analyst - Manufacturing & Production Planning

Senior Digital Product Manager

Risk Analyst, FCS (Applicants must Identify as Aboriginal and/or Torres Strait Islander)

Project Accountant

Export/Import Compliance Analyst - Defence Programs

Corporate Finance Manager

I want to receive the latest job alert for customer analyst in parkside sa

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected