In-Demand Workforce planning manager Jobs in Parramatta, Nsw

Customer Experience Manager Libraries
City of Parramatta Council —Parramatta NSW
- $134,967.65 - $148,574.92 a year
- Full-time
- Hybrid work
- Human resources
- Leadership
- Health insurance
- Parental leave
3h
Project Officer
Environment Protection Authority —Sydney Western Suburbs NSW
- From $97,256 a year
- Full-time
- Research
- Working with children
- Recruiting
8d
Category Manager, Australia
Whatnot —Sydney NSW
- $150,000 - $200,000 a year
- Full-time
- Hybrid work
- SQL
- Business development
- Health insurance
- Work from home
Category Manager, Australia - Cards & Collectibles
Whatnot —Sydney NSW
- $150,000 - $200,000 a year
- Full-time
- Hybrid work
- SQL
- Business development
- Health insurance
- Work from home
Business Support Coordinator
NSW Department of Communities and Justice —Parramatta NSW
- $116,981 - $129,492 a year
- Call employer
- Employee assistance program
14d
Governance Officer
NSW Department of Communities and Justice —Parramatta NSW
- $116,981 - $129,492 a year
- Full-time
- Hybrid work
- Communication skills
- Employee assistance program
14d
Retail Manager
SYDMAR FOODS PTY LTD —Prestons NSW
- $75,000 - $85,000 a year
- Full-time
- Management
- Sales
- Team management
Quick Apply
Senior Facilities Manager
JLL —Sydney NSW
- Communication skills
- Health insurance
- Parental leave
Marketing Manager, Australia
Whatnot —Sydney NSW
- $153,000 - $180,000 a year
- Full-time
- Hybrid work
- Marketing
- Health insurance
- Dental insurance
HR Specialist, Contracts Management - APAC
Remote —Sydney NSW
- $29,750 - $67,000 a year
- Remote
- Google Suite
- Conflict management
- AI
- Annual leave
- Work from home
Senior Program Officer
Transport For NSW —Parramatta NSW
- $141,678 - $158,677 a year
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
10d
Site and Events Administrator
Amazon Commercial Services Pty Ltd —Kemps Creek NSW
- Overtime
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Diversity & Inclusion Partner
NSW Department of Communities and Justice —Parramatta NSW
- $133,348 - $146,945 a year
- Full-time
- Analysis skills
- No degree
- Communication skills
- Employee assistance program
9d
Project Manager
Open Exchange Inc —Sydney NSW
- $65,000 - $75,000 a year
- Full-time
- Remote
- Microsoft Office
- Bachelor's degree
- Business
Onboarding Operations Specialist - APAC
Remote —Sydney NSW
- $28,200 - $71,400 a year
- Remote
- Google Suite
- Organisational skills
- AI
- Annual leave
- Work from home
Project Manager
University of Sydney —Camperdown NSW
- $131,108 - $147,858 a year
- Full-time
- Research
- University
- Communication skills
3d
National Client Services Manager
All About Caring —Sydney NSW
- $110,000 - $120,000 a year
- Full-time
- Hybrid work
- Nursing
- Leadership
- Communication skills
Quick Apply
Customer Operations Analyst
Smartways Logistics —Macquarie Park NSW
- $63,995.15 - $115,948.30 a year
- Full-time
- Microsoft Excel
- Data analysis skills
- Analysis skills
Quick Apply
10d
Manager Inspections
Department of Climate Change, Energy, the Environment and Water —Sydney NSW
- $149,739 - $173,174 a year
- Full-time
- Hybrid work
- Analysis skills
- Leadership
- Communication skills
14d
Area Manager Safer Families
Catholic Care DBB —Waitara NSW
- From $63.13 an hour
- Full-time
- Writing skills
- Leadership
- Employee assistance program
Quick Apply

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Customer Experience Manager Libraries

City of Parramatta Council -
Parramatta NSW

Apply Now

Job Details

Full-time
$134,967.65 - $148,574.92 a year
3 hours ago

Benefits

Health insurance
Parental leave
Employee assistance program
Insurance services

Qualifications

Human resources
Business planning
Working with Children Check
Leadership

Full Job Description

At a Glance

Work type: 35 hrs per week
Salary: $134,967.65 to $148,574.92 + 12% superannuation
Employment Type: Full Time Permanent
Closing date: 9pm, Sunday 2 August 2026

The City of Parramatta is in the midst of significant growth and transformation. With a community that brings together many cultures, skills and stories, a changing skyline and new investments, this is an exciting time to be part of the journey. Parramatta 2050 gives us a clear picture of where we’re heading; a connected, creative and sustainable City with opportunities for everyone. Every role at City of Parramatta contributes to this next chapter, helping us build a strong, thriving Parramatta for the people who live, work and spend time here.

At Council, we prioritise the safety and wellbeing of children and young people. We are committed to implementing child safe practices to create an environment where children feel safe and included. We screen candidates to ensure their suitability to work with children, this includes conducting National Police Checks, Working with Children Checks, and through reference checks. Our commitment to child safety is explained in Council's Child Safe Commitment Statement.

About the role

This role is responsible for leading the delivery of day-to-day high quality customer focused library services and programs across the Parramatta Libraries Branch Network, and ensuring every interaction is an opportunity to build positive connections between customers and the City of Parramatta.

This is a key people leader role and as part of the library leadership team will contribute to policy, planning and shaping the future direction of library services

In this role you will:

Contribute to Library Services leadership, delivering Council priorities, projects and initiatives in line with the Operational Plan.
Coach and support Branch Librarians and Team Leaders to deliver exceptional customer experiences and resolve complex enquiries.
Oversee customer-focused services, complaints resolution, continuous improvement, and the modernisation of systems and processes.
Ensure safe, welcoming and efficient library environments, quality collections, and effective branch operations that meet community needs.

What’s on offer

We are offering a full-time permanent opportunity , with a competitive remuneration package from $134,967.65 to $148,574.92 plus 12% superannuation.

Your employee experience with City of Parramatta includes:

Flexibility: Hybrid work option & flexi‑time scheme (eligible roles), additional leave over the Christmas period
Leave: 14 weeks paid parental leave, 15 days personal leave, Long Service Leave after 5 years
Wellbeing: Employee led networks (ERGs), Fitness passport, Flu vaccinations, Employee Assistance Program (EAP), Ongoing wellbeing initiatives, Health insurance discounts.
Location & Convenience: Central Parramatta location, discounted parking, Novated leasing
Growth: Learning and development programs, leadership pathways, LinkedIn Learning

About you

The successful candidate is someone who brings:

Significant experience in leading diverse, multidisciplinary teams and delivering services to a high standard to meet financial and other business performance criteria.
Extensive experience in the curation, planning and delivery of library customer experience initiatives.
Demonstrated experience in sourcing, researching and analysing quantitative and qualitative data and trends, and integrating with social, cultural, environmental and place information within a strategic planning, economic and customer context.
Advanced problem solving and decision-making ability, including confidence in working with leaders to resolve high priority, and often sensitive and complex issues and conflict.

To be considered for this role, you must meet the essential requirements in the Position Description, including:
Qualifications/Licenc es:

Degree qualification in information science/librarianship, or a related discipline; and relevant demonstrable experience in a leadership role; or significant leadership experience in library and/or community service environment (typically 10+ years).
Working with Children Check

Want to know more?

Review our Values Flyer to learn more about the behaviours that guide how we work.

Further details about this role can be found in the Position Description .

For a confidential discussion, please contact Recruitment via [email protected]

How to apply

Applications must be submitted online by 9pm, Sunday 2 August 2026 Applications submitted by other means will not be accepted.

Please upload:

Current resume and cover letter addressing the Position Description .

Please note: Candidates who do not meet the essential qualification and licence requirements may not progress through the recruitment process.

As this is a child-related position, prohibited persons as defined under the NSW Child Protection Act are not eligible to apply.

A Paid Working with Children Check must be uploaded as part of your application. If you do not have a valid Working with Children Check and meet the remaining requirements of the role, please answer your pre-screening questions accordingly and reach out to [email protected] to confirm that your WWCC is in progress.

Council is committed to providing a child safe environment and is guided by the NSW Child Safe Standards | Office of the Children's Guardian. For more information on Council's Child Safe Framework please visit Child Safe | City of Parramatta .

This position requires the preferred candidate to undergo the below pre employment compliance checks.

Criminal history check: A criminal history does not necessarily disqualify a prospective candidate from selection.

The City of Parramatta supports a drug and alcohol ‑ free working environment. Employees may be subject to random testing.

How we work: Inclusion & Belonging
At the City of Parramatta, inclusion and belonging are central to how we work. We’re building a workforce that reflects our diverse community and value different perspectives and lived experiences. We welcome applications from Aboriginal and Torres Strait Islander peoples, people living with disability, people of all ages, women, culturally and linguistically diverse communities, LGBTQIA+ people, ADF veterans, and others who bring unique perspectives.

We are committed to a fair, inclusive, and accessible recruitment process and support reasonable adjustments throughout recruitment and employment – contact [email protected] for a confidential discussion.

Eligibility: Please note you must be an Australian or New Zealand citizen or a permanent resident in Australia to apply for this position. Applicants holding valid visas may be considered for Casual or Term contracts subject to their visa work conditions.

Apply Now

Refine Your Search

workforce planning manager jobs in parramatta, nsw

Customer Experience Manager Libraries

Project Officer

Category Manager, Australia

Category Manager, Australia - Cards & Collectibles

Business Support Coordinator

Governance Officer

Retail Manager

Senior Facilities Manager

Marketing Manager, Australia

HR Specialist, Contracts Management - APAC

Senior Program Officer

Site and Events Administrator

Diversity & Inclusion Partner

Project Manager

Onboarding Operations Specialist - APAC

Project Manager

National Client Services Manager

Customer Operations Analyst

Manager Inspections

Area Manager Safer Families

I want to receive the latest job alert for workforce planning manager in parramatta, nsw

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