In-Demand Customer experience officer Jobs in Parramatta, Nsw

Customer Service Officer
Transport For NSW —Parramatta NSW
- $100,123 - $110,138 a year
- Full-time
- CRM software
- Customer service
- Salesforce
7d
Casual Customer Experience Officer
City of Parramatta Council —Parramatta NSW
- From $34.52 an hour
- Full-time
- Customer service
- Cash handling
- Health insurance
- Employee assistance program
13d
Front of House and Administration Officer
Deaf Connect —Parramatta NSW
- $39.53 an hour
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
10d
Customer Enquiry Officer
Transport For NSW —Parramatta NSW
- $102,613 - $109,183 a year
- Full-time
- Customer service
- In-person
4d
Administration Officer/Receptionist - Casual position
City of Liverpool Meals on Wheels —Liverpool NSW
- From $31 an hour
- Monday to Friday
- Customer service
- Office
- Microsoft Office
Quick Apply
Operational Support Officer
icare —Parramatta NSW
- Temporary
- Customer service
- Administrative experience
- Organisational skills
- Employee assistance program
- Gym membership
6d
Administrative / Employment Support Officer (Warehouse)
Achieve Australia —Newington NSW
- Full-time
- In-person
- Annual leave
- On-the-job training
Retail Customer Service Officer
Australia Post —Silverwater NSW
- From $28.58 an hour
- Part-time
- Customer service
- Administrative experience
- Cash handling
12d
Customer Service Officer
Metcash —Northmead NSW
- Full-time
- Customer service
- Administrative experience
- Front desk
- Parental leave
11d
Administration Officer - Mount Druitt Hub - Casual
Blacktown City Council —Blacktown NSW
- $37.43 an hour
- Time management
10d
AE4 - AE6 Customer Engagement Officer, Vetting Authority
ASIO —Sydney NSW
- $91,522 - $125,060 a year
- Call employer
- Customer service
- AI
- Communication skills
- Annual leave
- Employee assistance program
Client Service Officer - Estate Planning and Administration
NSW Department of Communities and Justice —Parramatta NSW
- $87,199 - $95,482 a year
- Morning shift
- Hybrid work
- Customer service
- Parental leave
- Employee assistance program
3d
Rates Officer
City of Parramatta Council —Parramatta NSW
- $91,365.95 - $100,642.13 a year
- Full-time
- Hybrid work
- Customer service
- Recruiting
- Business
- Health insurance
- Employee assistance program
Administration Officer (Lvl 2) - Admissions and Enquiries - Perm FT/PT or Casual
South Western Sydney Local Health District —Sydney Western Suburbs NSW
- $34.93 - $36.09 an hour
- Part-time
- Customer service
- Administrative experience
- Data entry
- Annual leave
- Parental leave
3d
Customer Support & Administration Officer - Allied Health Practice
Grace Children's Therapy —Castle Hill NSW
- Full-time
- Customer service
- Administrative experience
- Computer skills
Quick Apply
Customer Service Sales Specialist
Ashley & Martin —Parramatta NSW
- $75,000 - $95,000 a year
- Full-time
- CRM software
- Sales
- Customer service
13d
Office Administrator
Velox Transport —Condell Park NSW
- From $27 an hour
- Part-time
- Sales
- Microsoft Office
- In-person
Quick Apply
Service Desk Officer
Children's Medical Research Institutue —Westmead NSW
- Full-time
- Communication skills
Customer Service Officer
BGIS —Parramatta NSW
- $65,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance program
- Employee discount
4d
Contact Services Officer
iCare External —Parramatta NSW
- $78,000 a year
- Contract
- Hybrid work
- Customer service
- Office
- Administrative experience
- Employee assistance program
- Gym membership

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Customer Service Officer

Transport For NSW -
Parramatta NSW

Apply Now

Job Details

Permanent | Full-time
$100,123 - $110,138 a year
7 days ago

Qualifications

CRM software
Pegasystems
Customer service
Salesforce
Microsoft Office
Organisational skills
Communication skills

Full Job Description

Organisation/Entity: Transport For NSW
Job category: Projects

Job location:
Parramatta, NSW, AU, 2150

#job-location.job-location-inline { display: inline; }
Job reference number: 110323
Employment type: Permanent Full-Time
Salary range: $100123.0-$110138.0
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You put people at the heart and take pride in the impact of your work.

Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.

In this role, you'll:
Play a key part in delivering efficient, accurate and customer-focused services by processing applications, managing customer accounts, and resolving enquiries, complaints and complex cases. You'll apply policies, procedures and business rules to make informed decisions, process financial transactions, and achieve fair and consistent customer outcomes. Working collaboratively across teams, you'll contribute to continuous improvement initiatives, maintain accurate records, and support the delivery of high-quality customer and business outcomes.

What You Will Be Involved In

Processing customer applications and maintaining accurate customer account and case records.
Investigating and resolving customer enquiries, complaints, disputes and complex account matters to achieve fair, consistent and timely customer outcomes.
Preparing clear, professional and customer-focused written correspondence.
Applying policies, procedures and business rules to make informed decisions and recommendations.
Processing financial adjustments, refunds and reconciliations in accordance with delegated authority and compliance requirements.
Identifying recurring customer issues, process inefficiencies and improvement opportunities, and contributing recommendations to enhance customer and business outcomes.
Participating in cross-skilling, knowledge sharing and continuous improvement activities to strengthen team capability and service delivery.
Working collaboratively with internal stakeholders to support operational priorities, resolve complex matters and improve the customer experience.
Using customer and operational systems to maintain data integrity, support decision-making and deliver quality customer outcomes.

For more information on the role and business unit, view the role description and information pack.

About you

Recent experience delivering services to external customers and managing customer enquiries, complaints and feedback in an operational customer service environment.
Strong communication skills, with the ability to manage customer interactions and prepare clear, professional correspondence.
The ability to investigate issues, analyse information and make sound decisions to achieve positive customer outcomes.
Experience applying policies, procedures and business rules accurately and consistently.
Strong attention to detail and organisational skills, with the ability to maintain accurate records and manage workloads effectively.
The ability to manage competing priorities and work collaboratively in a team environment.
Proficiency in Microsoft Office and customer or case management systems.
A proactive, adaptable approach, with a commitment to continuous improvement and enhancing the customer experience.
Experience with Salesforce Lightning, Pega or similar CRM platforms will be highly regarded.
Knowledge of customer schemes, concessions and ministerial correspondence will be highly regarded.

Working Arrangements

This role has a mandatory requirement to work from the Parramatta office on Tuesdays and Wednesdays.
While the role offers flexibility, employees are required to remain in the office until 3:30 pm on these designated office days.
The role supports a flexible working environment, balanced with operational and team requirements.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

Flexible work options may be available. Learn more via Flexible work options and policy

Apply today

Applications close 11:59 PM Thursday 20 August 2026

For more information about this role, please contact [email protected].

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

Learn more about how to apply via Our recruitment process | Transport for NSW

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Refine Your Search

customer experience officer jobs in parramatta, nsw

Customer Service Officer

Casual Customer Experience Officer

Front of House and Administration Officer

Customer Enquiry Officer

Administration Officer/Receptionist - Casual position

Operational Support Officer

Administrative / Employment Support Officer (Warehouse)

Retail Customer Service Officer

Customer Service Officer

Administration Officer - Mount Druitt Hub - Casual

AE4 - AE6 Customer Engagement Officer, Vetting Authority

Client Service Officer - Estate Planning and Administration

Rates Officer

Administration Officer (Lvl 2) - Admissions and Enquiries - Perm FT/PT or Casual

Customer Support & Administration Officer - Allied Health Practice

Customer Service Sales Specialist

Office Administrator

Service Desk Officer

Customer Service Officer

Contact Services Officer

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