Achieve Something Great
Are you passionate about accuracy, organisation, and making a meaningful impact in healthcare? As a Clinical Information Officer (Admin Officer Level 2) – Records Processing & Scanning 24/7 Reliever, you will play a key role in supporting medical records services across paper, hybrid, and electronic systems.
In this fast-paced position, you will be responsible for scanning, processing, and maintaining patient records while ensuring high standards of data integrity, confidentiality, and accessibility. Your work will directly support clinicians and contribute to safe, high-quality patient care.
You will thrive in a 24/7 rotating roster environment where priorities shift and attention to detail is essential. The role requires strong organisational, problem-solving, and communication skills, with the ability to manage competing demands and maintain accuracy across multiple systems. Experience with PAS and eMR systems is highly desirable.
You will bring a customer-focused approach, work effectively both independently and in a team, and maintain strict confidentiality when handling sensitive information. Join a team that values precision, integrity, and continuous improvement in a critical healthcare setting.
Are You the Right Fit?
Professional qualities & attributes for the right candidate:
- Exceptional attention to detail with a strong focus on accuracy and data integrity. Active listening skills with the ability to understand and respond to customer needs effectively.
- Highly organised, with the ability to prioritise tasks and manage competing deadlines. Reliable and flexible, with a willingness to work across a rotating roster.
- Adaptable and resilient in a fast-paced, continuously changing 24/7 healthcare environment. Strong work ethic with a proactive and solutions-focused mindset.
- Strong work ethic with a proactive and solutions-focused mindset. Demonstrated commitment to maintaining patient confidentiality and privacy.
- A collaborative team player who can also work independently with minimal supervision. Customer-focused approach with a professional and approachable manner.
Selection Criteria
To help us assess your suitability for the role, please tell us as much as you can about yourself in response to the questions below.
- Demonstrated high level of attention to detail, with the ability to follow clearly defined processes and complete tasks in a consistent and methodical manner.
- Demonstrated ability to effectively organise, prioritise and manage workload to meet deadlines in a fast-paced environment.
- Demonstrated ability to identify errors, recognise data integrity issues, and apply appropriate problem-solving skills.
- Demonstrated high-level interpersonal, communication and customer service skills, including the ability to communicate clearly and effectively with a range of stakeholders.
- Demonstrated high-level computer literacy, including experience with a range of systems and applications. Knowledge of Hospital Patient Administration Systems (PAS) and/or Electronic Medical Records (eMR) is desirable.
- Demonstrated ability to work both independently and collaboratively within a team environment. Demonstrated ability to adapt to changing priorities, processes and work environments.
- Demonstrated understanding of information privacy, confidentiality requirements, and relevant compliance standards.
- Demonstrated availability and flexibility to work across a 24/7 rotating roster, including evenings, nights, weekends and public holidays.
If you’d like more details, we’re here to help.
More Than Just a Job – Why Work With Us?
Financial Perks
12% superannuation
Salary packaging and novated leasing via Smart Salary
Annual leave with 17.5% leave loading (for full-time and part-time staff)
One extra day off each month for full-time employees
Work-Life Balance
Flexible work options, including hybrid and varied hours (depending on the role)
Paid maternity and parental leave
Generous leave options like long service and carers leave
Grow Your Career
Access to learning opportunities through our dedicated Education and Organisational Development team, who support staff with training, workshops, and career development programs.
Health & Wellbeing
Discounted gym membership through Fitness Passport
Free and confidential support for staff and their families via our Staff Wellbeing and Support Service (EAP)
Wellbeing programs that promote mental health, resilience, and balance
Additional Information
Vaccination Requirements
Child Safe Employment
South Western Sydney Local Health District is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health’s commitment to implementing the Child Safe Standards. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well-being of children and young people, actively working to protect them from harm and abuse.
