In-Demand Support analyst Jobs in Parkside Sa

Service Desk Analyst
Brennan IT —Greater Adelaide SA
- Weekend availability
- Azure
- Management
- Computer Science
Project Controls Analyst: SSN AUKUS Build Program
ASC Pty Ltd —Osborne SA
- Full-time
- Microsoft Excel
- No degree
- Construction experience
- Parental leave
Risk Analyst, FCS - 12 months Max Term Contract
Westpac Group —Greater Adelaide SA
- Full-time
- Hybrid work
- Analysis skills
- Financial services
- Communication skills
9d
ILS Analyst (Technical Publication / Author)
KBR —Adelaide SA
- Full-time
- Communication skills
- Parental leave
Merchandise Analyst
OTR Group —Kensington SA
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
- Employee assistance program
Supply Chain Finance Analyst
PepsiCo —Cavan SA
- Full-time
- ERP systems
- Finance
- Bachelor's degree
Commercial Analyst - Financial Planning & Analysis
ASC Pty Ltd —Osborne SA
- Full-time
- Microsoft Excel
- ERP systems
- Analysis skills
- Parental leave
4d
Customer Analyst
OTR Group —Kensington SA
- Full-time
- Customer service
- No degree
ERP Business Analyst Sr
Lockheed Martin Australia —Mawson Lakes SA
- Full-time
- Azure
- Management
- DevOps
Aviation Data Acquisition Analyst
Fugro —Greater Adelaide SA
- Full-time
- Hybrid work
- Microsoft Office
- Parental leave
Cyber Operations Analyst
Boeing —Edinburgh SA
- Tuition reimbursement
- Annual leave
1d
Graduate Systems Analyst - Cyber
Datacom —Adelaide SA
- Urgently hiring
- Azure
- Management
- SQL
Quick Apply
4d
Technology and Operations Centre Referrals
Accenture —Greater Adelaide SA
- Full-time
- On-the-job training
- Parental leave
SAP Business Analyst (SD/MM)
Adbri —Adelaide SA
- Full-time
- Hybrid work
- Analysis skills
- Parental leave
- Employee assistance program
Cyber Operations Analyst
Lockheed Martin Australia —Mawson Lakes SA
- Full-time
- Azure
- Management
Senior Business Analyst (24-month fixed-term contract)
ASC Pty Ltd —Osborne SA
- Contract
- Organisational skills
- Agile
- Construction experience
- Parental leave
9d
Clinical Analyst - Australia
GeneDx —Greater Adelaide SA
- $202,000 - $230,000 a year
- Remote
- Medicine
- Doctoral degree
- Microsoft Office
3d
Senior IT Business Analyst
Stratco —Gepps Cross SA
- Analysis skills
- No degree
- Organisational skills
- Employee assistance program
Senior Analyst | External Audit | Adelaide
Deloitte —Greater Adelaide SA
- Bachelor's degree
- Business
- Leadership
- Parental leave
- Employee discount
Pricing & Promotions Analyst
OTR —Kensington SA
- Microsoft Excel
- SQL
- Analysis skills
- Employee assistance program

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Service Desk Analyst

Brennan IT -
Greater Adelaide SA

Apply Now

Job Details

Permanent | Full-time

Qualifications

Knowledge management
Azure
Management
Computer Science
Certificate IV
Microsoft Office
Network protocols
ServiceNow
Citrix
Information Technology

Full Job Description

Brennan. Where true performance thrives.
At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. It’s a claim backed by our True Performance System – a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology.

Why join Brennan
True performance for our customers starts with a true belief in our people.
It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members.

True rewards
In addition to competitive remuneration, Brennan offers extensive benefits, including:

Training and certification bonuses
Culture Awards that recognise excellence
Brennan Daredevils – our annual, all-expenses paid trip awarded to our top performers and outstanding contributors
Vibrant, fun social activities
Discounted hardware and software
An environment that embraces learning and development

The role:
We are looking for an experienced Service Desk Analyst to join our friendly and high-performing team in Adelaide. This role will require the candidate to be onsite at the client site up to 3 days a week in the Adelaide CBD. Due to the nature of the role, the successful candidate will need to have their own car and license. In this role, you will perform remote troubleshooting through diagnostic techniques to determine the best solution based on the issue and details provided by customers.

This role may require you to work on a shift basis for 7.6 hours a day (excluding breaks) between the hours of 7:00am – 7:30pm (Sydney time) and be able to work one weekend day a month (on average), on a rotating basis.

Being an Australian Citizen is beneficial for NV1 Clearance later down the line but for this particular role, it is not required.

Key Responsibilities:

As the first point of client contact, deliver outstanding first-level customer support for client contacts, principally by phone, email and live chat
Log all customer contacts as tickets into the IT Service Management tool (ServiceNow) to ensure that all issues and requests are captured, categorised, and prioritised
Maintain ownership of tickets, follow Brennan procedures for ticket handling and ensure appropriate levels of customer communication are provided
Attempt to resolve the issue or request at the first point of contact, and when not possible, follow best-practice to escalate the ticket to the next level of support
Perform remote troubleshooting, gather and analyse information and use diagnostic techniques to triage the issue or request, or to determine and implement the best solution based on the issue and details provided.
Use the knowledge articles in Brennan’s Knowledge Management System (BIKI) to help progress issues or requests, identifying and escalating when any knowledge gaps exist
Help create and update knowledge articles in Brennan’s Knowledge Management System (BIKI) when the need is identified

What skills and experience you bring:

12-18 months' experience in a Service Desk role or three years' in a customer support-focused position.
Degree-educated, preferably in Information Technology or Computer Science, or a Certificate IV qualification
Demonstrable industry-based technical aptitude (e.g. Microsoft, Citrix, Cisco, HP), including knowledge of current Microsoft Operating Systems and Office Suites including Office 365
Candidates who are NV1 cleared or have the willingness to obtain NV1 Security Clearance are highly desirable.

Technical skills in all or some of the areas below:

Windows 10/11 User Interface
Office365 Administration and 'How Do I?' queries
Email / Exchange Configuration & Troubleshooting
Azure Administration
Hardware Support - CPUs, RAM, and Motherboards
Monitors & Peripherals - Installation, Connectivity & Configuration
Computer Peripherals - Interfaces, Cables & Connectors
Printer Installation, Configuration & Troubleshooting
Networking & Connectivity
Network Protocols & Devices
Mobile Devices
Storage Devices & Media

Note: As part of our hiring process, you will be required to undertake a National Criminal History Check and a Technical Test.

Brennan is an equal-opportunity employer

Apply Now

Refine Your Search

support analyst jobs in parkside sa

Service Desk Analyst

Project Controls Analyst: SSN AUKUS Build Program

Risk Analyst, FCS - 12 months Max Term Contract

ILS Analyst (Technical Publication / Author)

Merchandise Analyst

Supply Chain Finance Analyst

Commercial Analyst - Financial Planning & Analysis

Customer Analyst

ERP Business Analyst Sr

Aviation Data Acquisition Analyst

Cyber Operations Analyst

Graduate Systems Analyst - Cyber

Technology and Operations Centre Referrals

SAP Business Analyst (SD/MM)

Cyber Operations Analyst

Senior Business Analyst (24-month fixed-term contract)

Clinical Analyst - Australia

Senior IT Business Analyst

Senior Analyst | External Audit | Adelaide

Pricing & Promotions Analyst

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