In-Demand Ikea Jobs | SimplyHired

Customer Experience Team Leader
IKEA —Tempe NSW
- Weekend availability
- Customer service
- Organisational skills
- Leadership
- Annual leave
- Parental leave
Shopfitter
IKEA —Richmond VIC
- Weekend availability
- Carpentry
- Communication skills
- Parental leave
- Employee assistance program
Interior Design Co-worker
IKEA —Rhodes NSW
- Weekend availability
- Leadership
- Communication skills
- Annual leave
- Parental leave
7d
Visual Merchandising Co-worker
IKEA —Rhodes NSW
- Weekend availability
- Merchandising
- Communication skills
- Annual leave
- Parental leave
7d
Forklift Driver (Overnight)
IKEA —Richmond VIC
- $29.59 an hour
- Part-time
- Annual leave
- Parental leave
Food Team Leader (Operations)
IKEA —Rhodes NSW
- Weekend availability
- Annual leave
- Parental leave
15h
Field Sales Team Leader
IKEA —Tempe NSW
- Full-time
- CRM software
- Microsoft Excel
- Sales
- Annual leave
- Parental leave
5d
Unit People & Culture Manager
IKEA —Marsden Park NSW
- Weekend availability
- Human resources
- Budgeting
- Leadership
15h
Retail Department Manager (Furniture)
IKEA —Rhodes NSW
- Weekend availability
- Annual leave
- Parental leave
21h
Retail Sales Leader
IKEA —Logan City QLD
- Weekend availability
- Annual leave
- Parental leave
2d
Food Retail Manager
IKEA —Tempe NSW
- Weekend availability
- Budgeting
- Leadership
- Annual leave
- Parental leave
11d
Food Operations Manager
IKEA —Tempe NSW
- Weekend availability
- Organisational skills
- Budgeting
- Leadership
- Annual leave
- Parental leave
Business Development Specialist
IKEA —Tempe NSW
- Full-time
- Customer service
- Analysis skills
- Communication skills
- Annual leave
- Parental leave
14d
Shopkeeper (Plan and Order Point)
IKEA —Belrose NSW
- Weekend availability
Unit Facility Management Manager
IKEA —Richmond VIC
- Full-time
- Microsoft Excel
- Management
- Microsoft Office
7d
Co-worker Relations Specialist
IKEA —Tempe NSW
- Full-time
- Human resources
9h
Loyalty Leader
IKEA —Tempe NSW
- Full-time
- Communication skills
2d
Customer Co-worker
IKEA —Richmond VIC
- $28.31 an hour
- Part-time
- Customer service
- Communication skills
- Annual leave
- Parental leave
21h
Product Quality & Recovery Co-worker
IKEA —Logan City QLD
- $28.31 an hour
- Part-time
- Computer skills
- Annual leave
- Parental leave
21h
Fulfilment Co-worker
IKEA —Logan City QLD
- $28.31 an hour
- Part-time
- Annual leave
- Parental leave
21h

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Customer Experience Team Leader

IKEA -
Tempe NSW

Apply Now

Job Details

Permanent | Full-time

Benefits

Annual leave
Uniform provided
Parental leave
Employee assistance program

Qualifications

Customer service
Organisational skills
Working with Children Check
Leadership
Communication skills

Full Job Description

"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself."

Location

Sydney (Tempe)
Employment type

Full Time Permanent
Department

Customer Relations
Deadline

2026-07-17

Candidate profile (title) Our team within IKEA

Candidate profile (text) - Default language At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work.
We stand for equality, diversity and inclusion.
We care about people & planet and promote health & wellbeing.
We nurture your development and provide career opportunities to unlock your potential.

Key responsibilities (title) What you need to know

Key responsibilities (text) Working at IKEA has its benefits and rewards:

5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
24/7 access to our Employee Assistance Program for health and wellbeing support
15% Co-worker discount
Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
Co-worker uniform provided
Free Co-worker parking
Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
Bonus programme (where eligible)
Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional Information:

This is a permanent, full-time position 76 hours/fortnight
The internal job title for this role is Customer Team Leader
Availability is required between 8:00am-10:00pm on weekdays, with alternating fortnightly weekend shifts (Saturday and Sunday).
The successful candidate will be required to obtain a Working with Children Check.
As part of the recruitment process, shortlisted candidates will be invited to complete a video interview.

Team vision ( title) About this work area

Team vision (text) As a Customer Experience Team Leader, you will play a key role in creating a seamless and inspiring customer journey by leading daily operations and supporting both customers and co-workers. Your responsibilities will include:

Leading daily operations and responding to customer and co-worker needs to secure an efficient and seamless customer journey.
Supporting complex customer interactions, including escalations, with professionalism, empathy and effective problem-solving.
Ensuring co-workers are actively supported in their daily work, and developing, coaching and mentoring your team through performance reviews and on-the-job conversations.
Supporting your manager with recruitment, training, retention, performance management, succession planning and competence development.
Leading by example with exceptional customer service, integrity, compassion and efficiency as an ambassador of IKEA values.
Taking ownership of Customer function action plan topics, proactively driving initiatives to achieve agreed goals.
Supervising and supporting your team to ensure all processes are accurate, compliant and aligned with regulatory requirements.
Collaborating with internal stakeholders to ensure smooth operations, streamline processes and continuously improve service delivery.
Empowering your team by building knowledge, confidence, trust and motivation so they can support customers in the best possible way.

Let's connect Who you are

Let´s connect You are a people-focused leader who thrives in a fast-paced retail environment. You bring energy, structure and a genuine passion for customers and co-workers alike.
You will have:

Proven experience in a leadership role within retail, a customer-facing environment, or a similar setting.
Demonstrated experience leading a team (minimum 3 years) and delivering exceptional customer service.
A customer-focused mindset, with the ability to balance operational performance and high-quality service outcomes.
Highly developed communication, collaboration and organisational skills.
A strong passion for understanding the customer journey and how you and your team contribute to a positive shopping experience.
A leadership style that reflects the IKEA values, always leading by example.
High energy and resilience - you enjoy the buzz of a dynamic retail environment.
A proactive mindset, constantly seeking ways to simplify processes and reduce unnecessary costs.

Local section (title) We need people like you

Local section (text) At IKEA, work is so much more than a job. Come join us!

Why you will love us

From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers.

At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together.

Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.

What we all have in common

Living our values
Being your unique self, while respecting and including others
A passion for home furnishing
Performing & delivering while learning & developing
Having fun!

Apply Now

Refine Your Search

ikea jobs

Customer Experience Team Leader

Shopfitter

Interior Design Co-worker

Visual Merchandising Co-worker

Forklift Driver (Overnight)

Food Team Leader (Operations)

Field Sales Team Leader

Unit People & Culture Manager

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Retail Sales Leader

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Unit Facility Management Manager

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