Total potential earnings: $62,047 - $78,047 per annum (Salary, Remote Loading Allowance and Salary Packaging Benefits) plus additional benefits detailed below.
Comprised of:
PURPOSE OF THE ROLE
The Transport Driver provides safe, reliable, and culturally respectful transport services for clients accessing health appointments, community programs, and outreach services.
The role supports the delivery of holistic primary health care by ensuring clients can attend appointments, including PATS-approved travel, while maintaining high standards of vehicle safety, communication, and confidentiality
PRIMARY RESPONSIBILITIES
Client Transport & Support
- Client pick-up and drop-off — transport clients safely to and from clinic appointments, community programs, and external health services.
- Culturally safe engagement — interact with clients in a respectful, trauma-informed manner.
- Mobility assistance — support clients entering/exiting vehicles safely, using aids where required.
- Escort coordination — ensure approved escorts travel with clients when required.
PATS & Appointment Transport
- PATS transport support — transport clients to PATS-approved travel departure points (airport, bus depot, accommodation).
- Appointment verification — confirm client details, times, and locations before travel.
- Communication with reception — coordinate timing, delays, and client readiness with clinic staff.
Vehicle Safety & Maintenance
- Daily vehicle checks — inspect tyres, fuel, lights, first-aid kits, and safety equipment.
- Vehicle cleanliness — maintain clean, hygienic, and culturally appropriate vehicle environments.
- Logbook completion — record kilometres, fuel, maintenance issues, and client trips.
- Incident reporting — report hazards, near misses, and vehicle faults promptly.
Administration & Communication
- Transport scheduling — follow daily run sheets and communicate changes to the team.
- Confidentiality compliance — always protect client information.
- Support for outreach — assist with transport for community health programs, events, and mobile clinics.
Cultural, Community & Organisational Responsibilities
- Community engagement — build trust and rapport with clients and families.
- Cultural safety training — participate in ongoing development.
- WHS compliance — follow safe driving practices and organisational WHS procedures.
KEY SELECTION CRITERIA
Essential
- Experience in transport or community support roles.
- Current C-class driver’s licence with a safe driving record.
- Understanding of Aboriginal and Torres Strait Islander culture and community needs.
- Ability to maintain confidentiality and communicate respectfully.
- Ability to assist clients with mobility and safety needs.
- Ability to complete logbooks, run sheets, and basic administrative tasks.
Desirable
- Experience working in an ACCHO or health service.
- Knowledge of PATS processes.
- First Aid Certificate.
- Local community knowledge and/or lived experience.
CONDITIONS OF EMPLOYMENT
- Must pass a National Police Record Check throughout the period of employment
- Must pass and hold a Working with Children Check throughout the period of employment
- Must hold a current Drivers Licence
- Must pass safety screening checks as required based on the position and / or as requested by the funding body
- Must hold valid Australian working rights (citizenship, residency, or current working visa)
- All positions are subject to funding
- All positions are subject to an initial six (6) months probationary period
- Other terms and conditions are in line with the relevant industrial instrument and internal policies
KEY WORKING RELATIONSHIPS
The Transport Driver reports directly to the Practice Manager who provides day-to-day direction, task allocation, and oversight of transport services.
The role works collaboratively with:
- Clients — to provide safe, respectful, and reliable transport to and from medical appointments, ensuring comfort, dignity, and cultural safety at all times
- Nurses and Aboriginal Health Practitioners — to assist with coordination of patient transport needs and clinical scheduling
- Administration Team — to manage bookings, transport schedules, and patient communication
- Practice Manager — to ensure transport services operate efficiently, safely, and in line with organisational policies
The Transport Driver also works closely with:
- Hospitals — to coordinate patient drop-offs, pick-ups, and discharge transport
- Specialists — to ensure patients attend external appointments on time
- Community Services — to assist clients in accessing broader support programs and services
- PATS Offices (Patient Assistance Transport Scheme) — to support transport arrangements and required documentation
The Transport Driver may also be required to work alongside:
- Other Transport Staff or Drivers — to coordinate schedules and ensure continuity of service
- Community Members — when supporting group transport or community-related activities
All such work is undertaken under the direction and supervision of the Practice Mnager to ensure safety, reliability, cultural respect, and coordination across all transport services.
The position description is intended to describe the general nature and level of work that is to be performed by the person appointed to the role. It is not intended to be an exhaustive list of all responsibilities, duties and skills required. Any elements of this document may be changed at Tullawon Health Services discretion and activities may be added, removed or amended any time.
MANDATORY CONDUCT
Workplace Health and Safety
- Ensure, within your capability, the health and safety of yourself, staff and other persons in the work areas for which you are responsible.
- Not to intentionally or recklessly interfere with or misuse anything provided in the interests of health, safety and welfare in compliance with the WHS Act or other legislation.
- To report all hazards, accidents or incidents which have resulted or may result in an injury to others or damage to property.
- To be familiar with emergency and evacuation procedures and to participate in regular training in safety procedures.
In-service education programs
It is the responsibility of each staff member to:
- Attend any mandatory training.
- Attend fire drills annually.
- Attend an organisation-wide in-service when held.
- Attend appropriate cultural awareness training within the first twelve months of employment.
Continuous quality improvement:
Each staff member will:
- Participate in appropriate quality activities.
- Commit to providing quality service by taking personal responsibility for adhering to current standards of practice.
- Participate in external review requirements (e.g. accreditation) to enhance continuous quality improvement.
Smoke-free Environment:
Smoking is prohibited in buildings and vehicles within Tullawon Health Service. Tullawon Health Service is progressing towards a smoke-free environment. Smoking in and around Tullawon Health Service grounds is prohibited outside designated smoking areas.
Aboriginal Lands Trust Regulations (Yalata Reserve):
A person must not, while they are on any part of Yalata Reserve, possess or consume alcoholic liquor.
A person on any part of Yalata Reserve must not sell or supply alcoholic liquor to another person.
A person must not, while they are on any part of Yalata Reserve:
- Inhale or consume a regulated substance; or
- Possess a regulated substance for inhalation or consumption.
A person must not, while they are on any part of Yalata Reserve, sell or supply a regulated substance to another person knowing or there being reasonable grounds for suspecting that the other person intends to;
- Use the regulated substance for inhalation or consumption; or
- Sell or supply the regulated substance for inhalation or consumption.
Please note there are circumstances in which the regulations above may not apply; for more information on this, go to Part 3 of Aboriginal Lands Trust Regulations, which can be found at https://www.legislation.sa.gov.au
Tullawon Health Service Inc. is a not-for-profit, Aboriginal community-controlled health service located in the remote Aboriginal Community of Yalata in South Australia. Dedicated to serving the healthcare needs of the local community, Tullawon Health Service offers a wide range of essential services, including primary health care, aged care, social services, and emergency response, ensuring the improvement of the well-being and health of the residents in this remote region.
