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Service Advisor

CMV Truck & Bus -
Wodonga VIC

Job Details

Full-time
3 days ago

Benefits

Health insurance
Employee assistance program
Insurance services

Qualifications

Customer service
Organisational skills
Communication skills
Commercial vehicle

Full Job Description

Req #1264

CMV Truck & Bus Albury Wodonga, 221 McKoy Street, Wodonga, Victoria, Australia

Job description

Posted Thursday, 4 June 2026, 9:30 am

Who are CMV Truck & Bus Albury / Wodonga?

CMV Truck & Bus Albury/Wodonga is a unique business based on the border of Albury and Wodonga. Excellent excess to both Victorian and NSW regional areas with so much to explore. Here you will have the best of both worlds, regional outdoor lifestyle in addition to a lifelong career. They are a small close knit and friendly team who since 2012 have been providing dedicated sales and aftersales support in the region with exponential growth.

CMV Truck and Bus is a subsidiary of the CMV family owned group of companies and are proud to be a privately owned Australian based company, with over 86 years of operation and experience.

CMV Truck & Bus are the Victorian dealer for Volvo Group Australia (Mack, Volvo and UD Trucks) and have over 600 employees. We sell trucks and buses and provide service and parts for our complete range as the authorized dealer network.

The CMV Group have 2000 staff nationally and continue to grow, promoting from within and working with some of the best in the business.

About the role
As a Service Advisor at CMV Truck and Bus Albury/Wodonga, you play a vital role in representing the brand and guiding customers through their service journey, from booking to completion. Your focus on delivering exceptional customer service ensures a smooth, professional, and personalised experience that builds loyalty and trust. You’ll use your skills and knowledge to accurately assess customer needs, communicate clearly with the workshop, and manage expectations around timelines and costs. This front-line position requires collaboration with Technicians, Parts teams, and Service managers, while upholding CMV’s expectations of excellence in every interaction.
This is a full-time position working Monday – Friday with a Saturday roster.

Main Responsibilities

Warmly greet and assist customers in person and over the phone, accurately identifying their vehicle service needs.
Document customer concerns thoroughly and clearly via repair orders, defining the exact scope and nature of the work required.
Schedule service appointments that balance customer convenience with workshop capacity and availability.
Provide clear and transparent explanations of estimated service times, costs, and payment methods.
Coordinate all repair and maintenance services, ensuring customers fully understand any applicable warranty conditions, disclaimers, or required authorisations.
Present tailored service offers to customers, promoting additional services, parts, or benefits that enhance their vehicle’s performance and value.
Review and verify the accuracy of customer and vehicle information, making corrections where necessary to ensure data integrity.

What you will need to succeed

Previous experience in a Service Advisor role (Automotive/truck industry experience is preferred)
Genuine desire to help others and solve problems
A calm, polite, positive and empathetic approach - even under pressure
Exceptional Customer Service skills
A ‘Can Do’ attitude
Confidence, initiative, and a strong sense of responsibility
Excellent communication and interpersonal skills.
Strong organisational skills with the ability to multitask
Proficiency with repair order systems and basic computer applications.
A proactive, solution-oriented mindset

Why Join Us?

Above award hourly rates – competitive pay for your skills and experience
Exclusive corporate discounts – health and life insurance programs
Wellbeing support – CMV Care, EAP access, and annual wellness initiatives
Team celebrations – annual dinner-dance, Christmas events, and festive hampers
Career growth – opportunities to advance within a respected national group
Job security – work with industry-leading brands in a growing business

At CMV Truck & Bus, we believe our people are our greatest asset. Our success is highly driven by our core values; Safety First, Can Do, Ask The Question, Do the Right Thing and Mutual Respect. We these in equal measures to not only our employees but also our customers and the community.

If you have the skills and experience necessary and want to become an important part of our successful team, then please click "" to submit your cover letter and resume.

Current CMV employees, please through your internal career site.

Please note: By clicking now, you will be directed to the company’s career site to create an account or to sign in and finalise your application. Thank you for completing this short process.

Job details

Job family

Individual Contributor

Pay type

Hourly

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