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Warranty Officer - Non Technical

WesTrac -
Tomago NSW

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Job Details

Benefits

Relocation assistance
Parental leave

Qualifications

Microsoft Office
Administrative experience
Analysis skills
Organisational skills
Computer skills
Communication skills

Full Job Description

Posted Date: 15 Jun 2026

Location: Tomago, NSW, AU

About the Opportunity

WesTrac is seeking a detail-oriented Warranty Officer to join our high-performing Warranty Team. This role is available at our Tomago branch, working Monday to Friday.

Reporting to the Warranty Manager, you will play a critical role in partnering with branches and ensuring the timely and accurate processing of warranty and service letter claims, maximising parts and labour recovery from Caterpillar.

This position is ideal for someone with strong administrative expertise, excellent attention to detail, strong collaborator with a continuous improvement mindset and the ability to manage competing priorities in a fast-paced environment.

What you’ll do

Accurately create, receive and register warranty documentation for:
- New and used machines, Work tools, Engines, Rebuilds, Fuel edge program
Process warranty and service letter claims in line with Caterpillar requirements
Collaborate with branches to ensure a maximum recovery of parts & labour from Caterpillar
Support internal departments with warranty-related invoicing and queries
Manage and respond to enquiries via the internal warranty helpdesk
Process & maintain customer equipment data in the system
Process Caterpillar send it back requests on failed warranty parts
Contribute to continuous improvement initiatives to streamline and automate warranty processes
Ensure compliance with internal procedures and reporting standards to minimise risk

What you’ll bring

Previous experience in warranty claims processing (highly regarded)
Power Automate experience is highly regarded
Strong administrative experience with exceptional attention to detail
Demonstrated ability to quickly learn new systems and processes
Well-developed communication skills (written and verbal), with the confidence to be assertive when required
Strong analytical and problem-solving skills
Ability to work both independently and collaboratively within a team
Excellent organisational skills, with the ability to manage fluctuating workloads and conflicting priorities
Intermediate computer skills, including MS Office Suite

Why Join WesTrac?

12 weeks paid parental leave + income protection
Strong job security with long‑term career pathways
Flexitime, RDOs & purchased leave (up to 5 weeks p.a.)
Training & career progression via the WesTrac Institute
Fitness Passport (family included) + health & wellbeing support
600+ retail, travel & lifestyle discounts + CAT tool discounts
Refer a mate & earn up to $3,000
Free parking, onsite café & extra perks at select sites
Relocation assistance for eligible candidates

We invest heavily in your development, offering access to our in‑house RTO(50737), dedicated learning pathways, and hands‑on experience with the latest Cat® technology and future‑focused capabilities. As one of the world’s largest authorised Cat® dealers, you’ll be part of an industry leader shaping what’s next in mining and construction.

Ready to Make Your Move?

with your resume or contact our Recruitment Team on 1300 797 028. Please reference vacancy number #5751

Successful applicants will be required to complete a satisfactory National Criminal History Check and a Pre-Employment Medical as part of the Recruitment Process.

At WesTrac, our primary focus is our people. As we look to the future, we’re focused on harnessing the best talent and providing them with the support they need to achieve success. WesTrac is a member of the Diversity Council of Australia and recognise the value of and strongly support the principles of equal employment opportunities in the workplace and are committed to continue to build our workplace culture.

Apply Now

Refine Your Search

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Warranty Officer - Non Technical

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