Technical Knowledge and ICT Support
Demonstrated ability to provide technical support for Windows and Apple devices, including installation, configuration, troubleshooting and maintenance of hardware and software. Experience with LMS software XUNO and device management platforms such as Meraki MDM, Apple School Manager, Microsoft Intune, MDT and similar technologies would be highly regarded.
Problem Solving and Technical Diagnosis
Demonstrated ability to investigate, diagnose and resolve ICT issues efficiently, including hardware, software, networking and connectivity problems. Ability to apply analytical thinking to identify the root cause of technical issues and restore services with minimal disruption to staff and students.
Communication, Customer Service and Teamwork
Developed interpersonal and communication skills with the ability to provide professional, responsive and effective ICT support to staff and students.
Learning, Innovation and Adaptability
Demonstrated commitment to ongoing professional learning and the ability to quickly acquire new technical knowledge and skills. Willingness to research and evaluate emerging technologies, adapt to changing ICT environments, and contribute to the future development of school technology systems in line with Department of Education policies and standards.
The School IT Technician provides reliable technical support for staff and student devices at Horsham West and Haven Primary School. The role focuses on support for all staff and students, device management, troubleshooting, and maintenance of Windows and Apple devices to support effective school operations.
The successful candidate will be organised and self-driven, with a strong willingness to learn, quickly investigate and diagnose issues, and develop new skills. The applicant will look for opportunities to improve school systems and processes.
Device Management & Deployment
- Install, configure, and maintain school-owned Windows and Apple devices for staff and students.
- Install, configure, and maintain student BYOD Apple devices.
- Support Apple device management through Meraki/Intune MDM.
- Windows deployments (experience with Microsoft Deployment Toolkit (MDT), and Intune, would be beneficial).
- Support of Staff and student device management
- Knowledge using DISCO would be beneficial
Diagnostics & Support
- Quickly investigate, diagnose, and resolve hardware and software issues on staff and student devices.
- Restore Wi-Fi functionality to a range of school devices.
- Provide support to staff on technical queries and day-to-day device use.
- Apply understanding of basic networking
- The ability to restore services after faults or power outages.
Technology Investigation & Improvement
- Research and evaluate approved emerging technologies that could benefit the school, ensuring alignment with Department guidelines.
- Proactively identify opportunities to improve existing systems, and device management practices.
Required Skills and Attributes
- Demonstrated ability (or strong aptitude) in managing and troubleshooting Windows and Apple devices.
- Strong diagnostic and problem-solving skills with the ability to investigate and restore devices quickly
- An understanding of IP phones and resolution of faults
- Tracking staff devices for tranche rollout and user data migration to new devices
- Experience with Meraki MDM for Apple devices is highly desirable.
- Experience with Apple School Manager Portal is desirable.
- Willingness to work as part of a team on developing and rolling out ICT Projects
- Awareness of MDT for Windows deployments would be an advantage.
- Understanding of basic networking concepts including patching, locating network points, and the use of VLANs.
- Organised and self-driven approach when working alone, but also the ability to work as part of a team.
- Excellent communication skills for supporting staff effectively.
- Willingness to learn new technologies and adapt to evolving school needs (including potential future developments such as Azure AD / SharePoint/Intune).
- Awareness of basic scripting or automation concepts.
Individuals with the aptitude, experience and/or qualifications to fulfill the specific requirements of the position.
The department is committed to diversity and inclusion and developing a workforce that is representative of the community we service. We value diversity and inclusion in all forms - culture, gender, religion, ethnicity, LGBTIQA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for roles within the Department. The Department recognises that the provision of safe, respectful and inclusive workplaces is essential to high performance and promotes flexible work and diversity across all schools and Department workplaces. It is our policy to provide reasonable adjustments for staff with disability (see Workplace adjustment guidelines).
Additional support and advice on the recruitment process is available to Aboriginal and/or Torres Strait Islander candidates from the Koorie Outcomes Division (KOD) via [email protected]
Applicants seeking part-time employment are encouraged to apply for any teaching service position and, if they are the successful candidate, request a reduced time fraction. Such requests will be negotiated on a case-by-case basis and will be subject to the operational requirements of the school.
Victorian government schools are child safe environments. Our schools actively promote the safety and wellbeing of all students, and all school staff are committed to protecting students from abuse or harm in the school environment, in accordance with their legal obligations including child safe standards. All schools have a Child Safety Code of Conduct consistent with the department's exemplar available at:
https://www2.education.vic.gov.au/pal/child-safe-standards/policy
The department's employees commit to upholding the department's Values: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership and Human Rights. The department's Values complement each school's own values and underpin the behaviours the community expects of Victorian public sector employees, including those who work in Victorian Government Schools. Information on the department values is available at:
https://www2.education.vic.gov.au/pal/values-department-vps-school-employees/overview
- All staff employed by the Department and schools have access to a broad range of employment conditions and working arrangements.
- Appointment of successful applicants will be made subject to a satisfactory pre-employment conditions check.
- A probationary period may apply during the first year of employment and induction and support programs provided.
- Detailed information on all terms and conditions of employment is available on the Department's Human Resources website at http://www.education.vic.gov.au/hrweb/Pages/default.aspx
- All staff employed by the Department and schools have access to a broad range of employment conditions and working arrangements.
- Appointment of successful applicants will be made subject to a satisfactory pre-employment conditions check.
- A probationary period may apply during the first year of employment and induction and support programs provided.
- Detailed information on all terms and conditions of employment is available on the Department's Human Resources website at http://www.education.vic.gov.au/hrweb/Pages/default.aspx
Mission Statement
Horsham West and Haven Primary School's mission is to maintain a community of learners who are happy and confident in their ability to learn, grow and succeed.
Vision Statement
Horsham West and Haven Primary School's vision is to empower all students to achieve their personal best.
Values and Behaviours
Respect
- We are an inclusive and welcoming community
- We take pride in ourselves and our environment
- We engage in positive and professional conversations
- We acknowledge and hear all voices in a friendly manner
Creativity
- We learn from each other
- We are open to new learning
- We have fun and enjoy being challenged
- We problem solve and overcome challenges
Passion
- We are engaged and determined team members
- We strive for improvement
- We inspire others to excel
- We create a rewarding and exciting environment
Positivity
- We encourage others and celebrate successes
- We are an inclusive place for everyone
- We look for the positive in situations
- We support each other
The school values are the cornerstone of our expectations for our school community.
http://www.horshamwps.vic.edu.au
Horsham West and Haven Primary School is a dual campus primary school with a combined enrolment of approximately 570 students. The two campuses are 7.5km apart, situated in developing residential areas and enjoy a healthy level of community support and involvement as evidenced by active Parents¿ Clubs which operate at both campuses.
The Horsham West campus is located on the western fringe of Horsham and is a large primary school with 470 students. The campus has specialist classroom facilities together with a gymnasium and a well-resourced library.
Our Haven campus is located in a rural setting on the southern outskirts of Horsham. The campus has adjoining community sports facilities that extend the recreational activities available to students.
Both campuses enjoy a range of specialist programs which include Art, Health, ICT, Performing Arts, Physical Education, and STEAM.
Our annual school production showcases the talents of our students, plus we provide many opportunities for students to shine through a range of academic, sporting and extracurricular offerings.
Explicit Direct Instruction is the foundation of the Teaching and Learning program at Horsham West and Haven Primary School, with a focus on using research and evidence to embed Structured Literacy. The school has invested heavily in the professional development of staff, ensuring that students who attend Horsham West and Haven Primary School receive evidence-based instruction daily.
Our teachers are dedicated, hardworking and, importantly, caring professionals who go out of their way to ensure all children receive the highest quality educational experience we can offer. Our support staff team, which includes our office administration staff, education support liaison, welfare officers, occupational therapist and integration aides, provide invaluable support to students and teachers across our school.
