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Quality and Governance Officer

Footprints Community -
Fortitude Valley QLD

Apply Now

Job Details

Full-time
Up to $18,550 a year
9 days ago

Benefits

Birthday leave
Employee assistance program
Salary packaging

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Office
Administrative experience
Blue Card
Driver Licence
Organisational skills
SharePoint
Communication skills

Full Job Description

Footprints Community Ltd

Fortitude Valley, QLD

Max Term Full Time

August 10, 2026 - September 10, 2026

Quality and Governance Officer

Who we are

Footprints is a leading not for profit organisation supporting older Australians and people experiencing mental health challenges. Since 1991, we have grown into a multi-site provider known for person-led, innovative and integrated services that enhance wellbeing, independence and social connection. Through strong partnerships across health, housing and community sectors, we deliver meaningful, lasting impact. As a Best Workplace Award winner, we are guided by strong leadership, collaboration and a shared commitment to strengthening communities.

About the opportunity

This is an exciting 12-month maximum-term opportunity to join Footprints' Compliance and Reporting team.

Working closely with the Quality Improvement Manager, you will play an important role in supporting quality improvement projects, organisational reporting, governance activities and system administration. You'll help keep projects moving, maintain key systems and registers, coordinate actions and deadlines, and support the delivery of initiatives that strengthen service quality across the organisation.

This role is ideal for someone with experience in project support, administration, governance coordination, business support or quality administration who is looking to further develop their skills in quality, compliance and organisational improvement.

We're looking for someone who is highly organised, enjoys working with systems and information, and is confident following up actions and coordinating outcomes across multiple stakeholders.

You'll have the opportunity to work closely with the Quality Improvement Manager, gain exposure to organisational projects and governance processes, and build valuable skills in a supportive and collaborative environment.

What you will be doing

In this varied and hands-on role, you will:

Support quality improvement, governance and organisational projects across Footprints.
Maintain project action plans, registers, reporting tools and implementation schedules.
Coordinate meetings, record actions and monitor completion of agreed outcomes.
Follow up stakeholders regarding outstanding actions, deadlines and project milestones.
Support the administration of Footprints' Quality Management System and controlled document processes.
Maintain organisational records, registers and governance information, ensuring data remains accurate and up to date.
Assist with complaints, feedback and continuous improvement processes.
Develop reports, dashboards and progress updates for managers and leadership teams.
Support system administration activities, including AlayaCare and other quality and governance systems.
Contribute to initiatives that enhance organisational effectiveness, service quality and continuous improvement.

About you

You are organised, proactive and enjoy bringing structure to projects and processes.

You might already be working in a project support, administration, governance, compliance or quality-related role and looking for your next step. Alternatively, you may have recently started your career in quality, governance or project coordination and are looking for an opportunity to develop under guidance.

You enjoy working with systems, reporting and information management, take pride in accuracy and follow-through, and are confident building positive relationships with a range of stakeholders.

Most importantly, you're someone who sees a task through to completion and enjoys helping teams stay organised and on track.

What you will bring

A relevant qualification in business administration, project coordination, quality, compliance, information management or a related discipline, together with a minimum of one year relevant experience; or at least two years experience in a similar role without a formal qualification.
Exposure to quality systems, document control, reporting, registers or continuous improvement activities.
Experience using AlayaCare or a similar client management, quality management or business system.
Strong organisational skills and the ability to coordinate competing priorities and deadlines.
Excellent attention to detail and a commitment to producing high-quality work.
Strong written communication skills and confidence preparing reports, correspondence and documentation.
Intermediate to advanced Microsoft Office skills, particularly Excel, Word and SharePoint.
The ability to build positive working relationships and confidently follow up actions and outcomes.
A current Queensland Driver Licence.
Ability to obtain a Blue Card and NDIS Worker Screening Check prior to commencement.

What we offer

A genuine opportunity to develop your skills in quality, governance, reporting and organisational improvement.
Direct mentoring and support from an experienced Quality Improvement Manager.
Exposure to organisation-wide projects, governance processes and continuous improvement initiatives.
Hybrid working arrangements, balancing time in our Fortitude Valley office with approved work-from-home arrangements.
Salary packaging up to $18,550 to reduce your taxable income and increase your take-home pay.
An additional day of birthday leave each year.
Gifted leave during part of the end-of-year shutdown period, subject to organisational arrangements.
Access to novated leasing for an eligible new or used vehicle and associated running costs.
Confidential support through our Employee Assistance Program.

Contact

For further information about the role, please contact Leana at [email protected].

Applications close 23 August 2026. Applications may be reviewed as they are received, and Footprints may commence the selection process before the advertised closing date.

To learn more about Footprints, please visit our website: https://footprintscommunity.org.au/work-with-us

Equal opportunity

Footprints encourages applications from all people. We are committed to providing equal opportunities to all employees, no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, Footprints strongly encourages Aboriginal and Torres Strait Islander applicants for this position. Footprints Community acknowledges the traditional owners of the land and pays respect to Elders past and present, and thank them for their wisdom and guidance.

Take your next step towards an exciting career.

Apply Now

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