In-Demand Configuration analyst Jobs in Docklands, Vic

Support Analyst, Enterprise Technology
Department of Health —Melbourne City Centre VIC
- Full-time
- Computer Science
- Bachelor's degree
- Recruiting
13d
Business Analyst
Benefact Group —Southbank VIC
- Monday to Friday
- Hybrid work
- Microsoft Office
- Analysis skills
- Financial services
- Annual leave
- Parental leave
Quick Apply
ICT Business Analyst
Perfekt —Melbourne VIC
- Software troubleshooting
Technical Program Manager, Integrations
Heidi —Melbourne VIC
- Full-time
- Hybrid work
- Bachelor's degree
- EMR systems
- SharePoint
Systems & Technology Specialist - CYP AMS
John Holland —Melbourne VIC
- Contract
- CAD
- Bachelor's degree
- No degree
- Parental leave
Functional Analyst - Supply Chain
Officeworks —Chadstone VIC
- ERP systems
- SQL
- Analysis skills
- Employee assistance program
Customer Implementation Associate (software/SaaS)
Fresho —South Melbourne VIC
- $67,500 - $72,500 a year
- Weekend availability
- Hybrid work
- Hospitality
- Sales
- Warehouse
- Annual leave
- Work from home
7d
Senior Desktop Support Analyst
Corrs Chambers Westgarth —Melbourne VIC
- Full-time
- Communication skills
- Time management
- Parental leave
11d
HSM Analyst / Developer (Thales Luna / YubiHSM)
Accenture —Melbourne VIC
- Full-time
- Management
- Scripting
- On-the-job training
- Parental leave
Axiomatics Analyst / Developer (Authorisation Platform)
Accenture —Melbourne VIC
- Full-time
- APIs
- On-the-job training
- Parental leave
PAM Analyst / Developer (Delinea)
Accenture —Melbourne VIC
- Full-time
- Management
- Scripting
- On-the-job training
- Parental leave
WMS Applications Support Analyst
Tata Consultancy Services —Melbourne VIC
- SQL
NetSuite Functional Analyst
CAR Group —Melbourne VIC
- Full-time
- Remote
- Salesforce
- ERP systems
- Administrative experience
- Parental leave
Quick Apply
Project Business Analyst - Finance
Red Energy —Richmond VIC
- Contract
- Hybrid work
- Data analysis skills
- SQL
Quick Apply
People Systems Analyst
REA Group —Richmond VIC
- Full-time
- Hybrid work
- AI
- Café
- Communication skills
- Parental leave
12d
PKI Analyst / Developer (Jellyfish)
Accenture —Melbourne VIC
- Full-time
- Scripting
- On-the-job training
- Parental leave
Workday Integrations Consultant
Collaborative Solutions —Melbourne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
SAP EHS - Functional Analyst
Tata Consultancy Services —Melbourne VIC
- Agile
People Systems Analyst
News Corp —Melbourne VIC
- Full-time
- Hybrid work
- AI
- Café
- Communication skills
- Parental leave
4d
Junior Automation Engineer
VicRoads —Melbourne VIC
- Full-time
- Remote
- Management
- Customer service
- Analysis skills
- Work from home
- Parental leave
4d

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Support Analyst, Enterprise Technology

Department of Health -
Melbourne City Centre VIC

Apply Now

Job Details

Full-time
13 days ago

Qualifications

ITIL Certification
Computer Science
Bachelor's degree
Recruiting
Problem management
SaaS
Negotiation
Information Technology

Full Job Description

This Advert is for 2 x Ongoing Opportunities

About the role:

Accountable to the Principal Adviser for these services, the Support Analyst is responsible for providing operational support and continuous improvement for enterprise Software as a Service (SaaS) solutions to ensure the service requirements agreed with customers via the DFFH-DH Service Agreement and/or specific projects are met.

The Support Analyst supports the transition of new and enhanced SaaS solutions into business-as-usual operations, including configuration support, access management, testing, documentation and knowledge management. The role also contributes to service governance and optimisation by monitoring service performance against SLAs and OLAs, maintaining service artefacts, and identifying opportunities for improvement aligned to vendor roadmaps, service strategies and departmental priorities.

They will assist in maintenance of documentation, including Standard Operating Procedures (SOPs), training materials and advice to customers in relation to the service based upon their own experience, staff and customer feedback, and will contribute to the provision of reporting for each service.

Integral to the success of this position will be your capacity to adapt to initiatives and efficiencies that will improve the delivery of services across the department and positively impact the customer service expectation of the department's employees.

The work is fast paced and would suit an individual who is able to achieve results whilst responding to a rapidly changing environment.

About us:

At the Victorian Department of Health we want a future where Victorians are the healthiest people in the world. A Victoria where our children and people thrive, our workplaces are productive and safe, and our communities are more connected.

We see it as our job to support Victorians to stay healthy and safe. And to deliver a world-class healthcare system that ensures every single Victorian can access safe, quality care that leads to better health outcomes for all.

About you:

Can you demonstrate the following?

Develops and maintains domain knowledge of enterprise SaaS solutions and associated processes to support timely resolution of incidents and requests.
Provides input into solution related problem diagnosis to support problem resolution and supports implementation of preventative or continuous improvement measures as appropriate.
Highly developed interpersonal and negotiation skills, with an ability to establish and maintain effective working relationships, provide advice on processes and policies, and work effectively with a diverse range of internal and external stakeholders.
Undertakes complex or technical investigations and makes recommendations for action
Adheres to service management practices to ensure alignment with Operational Level Agreements (OLAs) and Service Level Agreements (SLAs) for seamless Incident, Problem, and Request Management.

Qualifications / Specialist Expertise

A bachelor's degree in computer science, Information Technology, or a related field is required.
Certifications related to IT service management (such as ITIL) and relevant technical certifications is desirable.
Experience supporting one or more SaaS ICT solutions in large organisation.

What we offer:

The opportunity to perform meaningful work, making direct contributions toward enabling Victorians to be the healthiest people in the world.
A wide range of growth and development opportunities within the department and wider Victorian Public Service & Sector.
A strong commitment to work-life balance, including a diverse array of flexible working arrangements.

How to apply:

Applications should include a resume and a cover letter. Click the `Apply' button to view further information about the role including key contact details and the advertisement closing date.

We are committed to developing and supporting a workforce that is well equipped and highly motivated to provide responsive and quality services to all Victorians. We continue to build an inclusive workplace that embraces diversity of backgrounds and differences to realise the potential of our employees for innovation and delivering services aimed at enhancing the lives of all Victorians. All roles can be worked flexibly and we encourage applications from Aboriginal people, people with disability, LGBTIQ+ and people from culturally diverse backgrounds. Please contact us if you require any adjustments to participate in the recruitment process at [email protected]. For more information on our commitment to inclusion and diversity see inclusion and diversity at the Department of Health.

If you have any queries in relation to recruitment processes at Health, or experience any issues in applying, please feel free to email [email protected]. Please note that unsolicited applications will not be replied to. If you have questions regarding the role specifically, we would advise you to reach out to the contact listed on the advertisement directly.

Preferred applicants may be required to complete a police check and other pre-employment checks. Information provided will be treated in the strictest confidence in line with our Privacy Policy.

Apply Now

Refine Your Search

configuration analyst jobs in docklands, vic

Support Analyst, Enterprise Technology

Business Analyst

ICT Business Analyst

Technical Program Manager, Integrations

Systems & Technology Specialist - CYP AMS

Functional Analyst - Supply Chain

Customer Implementation Associate (software/SaaS)

Senior Desktop Support Analyst

HSM Analyst / Developer (Thales Luna / YubiHSM)

Axiomatics Analyst / Developer (Authorisation Platform)

PAM Analyst / Developer (Delinea)

WMS Applications Support Analyst

NetSuite Functional Analyst

Project Business Analyst - Finance

People Systems Analyst

PKI Analyst / Developer (Jellyfish)

Workday Integrations Consultant

SAP EHS - Functional Analyst

People Systems Analyst

Junior Automation Engineer

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