In-Demand Technical support analyst Jobs in Western Australia

ICT Business Analyst
National Institute of Technology —Perth WA
- $80,000 a year
- Full-time
- Azure
- Management
- Engineering
Quick Apply
Business Improvement Analyst
Brightwater Care —Inglewood WA
- Full-time
- Analysis skills
- Communication skills
- Parental leave
11d
Service Desk Analyst
Capgemini Sogeti —Perth WA
- Hybrid work
- Communication skills
4d
Agentic Support Analyst
Illuminance Solutions —Perth WA
- Azure
- SharePoint
- APIs
Compliance Analyst
APM Group —West Perth WA
- Full-time
- Hybrid work
- AI
- Communication skills
- Parental leave
Quick Apply
Service Desk Analyst
Capgemini —Perth WA
- Hybrid work
- Communication skills
4d
Geographic Information Systems Analyst
RED OHMS Group —West Perth WA
- $66,300 - $88,255 a year
- Full-time
- Hybrid work
- Management
- SQL
- Bachelor's degree
- Professional development assistance
- Referral program
Quick Apply
10d
Help Desk Analyst
Corrs Chambers Westgarth —Perth WA
- Full-time
- Communication skills
- Parental leave
Supply Chain Analyst
CAFFI LOGISTICS —Jandakot WA
- $85,000 - $88,000 a year
- Full-time
- Management
- ERP systems
- Analysis skills
- Employee discount
Quick Apply
IT Service Desk Analyst
DLA Piper —Perth WA
- Customer service
- Administrative experience
- Communication skills
11d
Data & AI | Experienced Analyst
Deloitte —Perth WA
- $70,000 - $97,000 a year
- SQL
- Analysis skills
- AI
- Parental leave
2027 DXC Technology Graduate Program Australia
DXC Technology —Perth WA
- Full-time
- In-person
- AI
GIS Analyst - 12 Month Fixed Term
ATCO Gas —Jandakot WA
- Contract
- AutoCAD
- CAD
- Administrative experience
Quick Apply
GIS Analyst - Part Time Fixed Term
ATCO Gas —Jandakot WA
- Contract
- AutoCAD
- CAD
- Administrative experience
Quick Apply
GIS Analyst - Part Time Fixed Term
ATCO Gas Australia —Jandakot WA
- Contract
- AutoCAD
- CAD
- Administrative experience
Graduate Analyst - Technology - 2027 Graduate Program
Accenture —Perth WA
- Full-time
- Management
- Computer Science
- Analysis skills
Technology and Operations Centre Referrals
Accenture —Perth WA
- Full-time
- On-the-job training
- Parental leave
Spatial Visualisation Analyst
Water Corporation —Leederville WA
- From $115,561 a year
- Contract
- CAD
- Analysis skills
- Communication skills
- Work from home
9d
Data Analytics Visualisation Analyst
Pyramid Global Technologies —Western Australia
Business Analyst - Marketing Systems & Operations (Fixed Term, 12 Months)
Capricorn —Perth WA
- Full-time
- Hybrid work
- CRM software
- Sales
- Analysis skills
- Wellness program
- Parental leave
Quick Apply

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technical support analyst jobs near western australia

ICT Business Analyst

National Institute of Technology
Perth WA

Quick Apply

Job Details

Full-time
$80,000 a year

Qualifications

Project Management
Azure
Management
Enterprise software
Engineering
Business analysis
Visio
Functional testing
Administrative experience
SQL
TMS
Education
Bachelor's degree
User acceptance testing
SharePoint
LMS
Business
Communication skills
Information Technology

Full Job Description

ABOUT US

The National Institute of Technology (NIT) is a progressive and highly regarded vocational education and training organisation specialising in delivering courses in Information Technology, Engineering, Project Management and Business Management.

NIT works with universities and higher education providers such as Murdoch University, Edith Cowan University, and Southern Cross University to provide pathway programs to international and domestic students. We also partner with the Australian Computer Society and Engineers Australia to deliver Professional Year Programs.

If you are passionate about using technology, data and process improvement to strengthen education delivery and organisational performance, join the NIT as an ICT Business Analyst and become an integral part of a growing, cross-functional team delivering practical digital solutions for staff, students, clients and partners.

To learn more about the National Institute of Technology, visit our website: www.nitaustralia.edu.au

ABOUT THE ROLE

As the ICT Business Analyst, you will connect NIT’s business teams, leadership and technology partners. You will analyse business needs, improve processes and help deliver practical technology solutions that enhance the experience of students and staff.

You will contribute to NIT’s digital transformation projects across its Learning Management System, Training Management System, website, Microsoft 365, Azure applications, SharePoint, reporting tools, workflow automation and system integrations.

KEY RESPONSIBILITIES

Work with business teams, management, ICT specialists and vendors to identify and prioritise business and system requirements.
Facilitate interviews, surveys, and process reviews with key stakeholders.
Analyse current processes and recommend practical improvements.
Prepare requirements, user stories, process maps, functional specifications and acceptance criteria.
Support the improvement and integration of NIT’s Learning Management System, Training Management System (TMS), website, Microsoft 365, SharePoint, Azure applications and reporting systems.
Translate approved business requirements into clear tasks for developers, ICT teams and vendors.
Define data, reporting, integration, migration and access requirements.
Maintain project requirements, priorities, dependencies and change requests.
Prepare test plans and coordinate user acceptance testing, defect resolution and business sign-off.
Support system implementation, upgrades, data migration, staff training and post-release activities.
Monitor system adoption and outcomes and recommend further improvements.
Prepare reports, dashboards, business cases, project updates and presentations for management and other stakeholders.
Contribute to project planning, vendor evaluation and technology roadmap discussions.

SELECTION CRITERIA

A relevant bachelor’s degree or higher qualifications with a combination business management, commerce Information Systems and Technology related disciplines.
Demonstrated work experience as an ICT Business Analyst in the vocational education and training sector.
Strong understanding of Australian VET operations, student administration, education technology and regulatory and compliance requirements.
Experience gathering, analysing, documenting and managing business and system requirements.
Ability to review business processes and recommend practical improvements.
Experience preparing user stories, process maps, functional specifications, business rules and acceptance criteria.
Experience with enterprise systems such as an LMS, TMS, student portal, Microsoft 365, SharePoint, Azure applications or workflow automation.
Practical experience preparing and coordinating functional testing and user acceptance testing.
Strong stakeholder engagement, workshop facilitation and relationship-management skills.
Excellent analytical, problem-solving and written and verbal communication skills.
Ability to manage competing priorities and work effectively with business teams, technical specialists and external vendors.
Experience with tools such as Visio, Lucidchart and SQL will be highly regarded.
Sound understanding of privacy, information security, data governance and records management.

HOW TO APPLY

To apply for this position, submit your resume and a cover letter addressing the selection criteria.
Only shortlisted candidates will be contacted.

Pay: $80,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

technical support analyst jobs in western australia

ICT Business Analyst

Business Improvement Analyst

Service Desk Analyst

Agentic Support Analyst

Compliance Analyst

Service Desk Analyst

Geographic Information Systems Analyst

Help Desk Analyst

Supply Chain Analyst

IT Service Desk Analyst

Data & AI | Experienced Analyst

2027 DXC Technology Graduate Program Australia

GIS Analyst - 12 Month Fixed Term

GIS Analyst - Part Time Fixed Term

GIS Analyst - Part Time Fixed Term

Graduate Analyst - Technology - 2027 Graduate Program

Technology and Operations Centre Referrals

Spatial Visualisation Analyst

Data Analytics Visualisation Analyst

Business Analyst - Marketing Systems & Operations (Fixed Term, 12 Months)

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