In-Demand Ict support officer Jobs in Fyshwick, Act

ICT Customer Support Officer – Service Desk Analyst
MSOFT Technologies —Canberra ACT
- $80,000 - $90,000 a year
- Full-time
- Management
- Software troubleshooting
- Customer service
Quick Apply
1d
ICT Support Officer
CYOS Solutions —Canberra ACT
- $50 - $65 an hour
- Contract
- Azure
- Office
- Communication skills
Quick Apply
7d
Systems Administrator
Department of Finance —Canberra ACT
- $92,127 - $103,372 a year
- Full-time
- Administrative experience
- Scripting
12d
ICT Project Officer (3 +3) month extension options
Worklogix —Canberra ACT
- $90 - $100 an hour
- Contract
- Azure
- Office
- In-person
Quick Apply
7d
ICT Project Officer
Centorrino Technologies —Canberra ACT
- Contract
- Azure
- Analysis skills
- Communication skills
Quick Apply
8d
Technical IT Asset Management
Unisys —Canberra ACT
- Full-time
- Communication skills
13d
ICT Support Officer
Fujitsu —Canberra ACT
- Contract
- Azure
- Customer service
- Communication skills
4d
ICT Project Officer
PowerData Group Consulting —Canberra ACT
- Contract
- Azure
- Management
- Software troubleshooting
Quick Apply
7d
Cyber Security Officer - Products and Services
Australian Government —Canberra ACT
- $93,612 - $98,332 a year
- Microsoft Access
- Azure
- No degree
13d
Drupal Developer
Department of Finance —Canberra ACT
- $92,127 - $103,372 a year
- Full-time
14d
ICT Support Officer
NTT —Canberra ACT
- Contract
- Azure
- Office
- Communication skills
Quick Apply
7d
ICT Support Officer
SkyDB —Canberra ACT
- $35 - $100 an hour
- Contract
- Azure
- Management
- Analysis skills
Quick Apply
5d
Services Support Officer | Full-time Temporary with a Possibility of Permanency
Justice and Community Safety —Canberra ACT
- $86,750 - $93,416 a year
- Temporary
5d
Project Officer (Projects & Engagement)
Fujitsu —Canberra ACT
- Full-time
- Microsoft Office
- Analysis skills
- Communication skills
14d
Senior Drupal Developer
Department of Finance —Canberra ACT
- $101,355 - $123,702 a year
- Full-time
14d
ICT Knowledge Officer
The Department of Parliamentary Services —Canberra ACT
- $92,450 - $99,185 a year
- Call employer
- Management
- Customer service
- Organisational skills
- Gym membership
14d
Stack Developer In-training | Full-time Temporary
Digital Canberra —Canberra ACT
- $95,722 - $100,956 a year
- Temporary
- Hybrid work
- Azure
- SQL
- Scripting
5d
Executive Support Officer | Full-time Temporary with a Possibility of Permanency
Education —Canberra ACT
- $95,722 - $100,956 a year
- Temporary
- Customer service
- Administrative experience
- Organisational skills
1d
Lead Drupal Developer
Department of Finance —Canberra ACT
- $131,199 - $158,879 a year
- Full-time
- Analysis skills
- Communication skills
14d
Project Officer - Security & Compliance
Fujitsu —Canberra ACT
- Full-time
- Analysis skills
- Communication skills
14d

I want to receive the latest job alert for ict support officer in fyshwick, act

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

ict support officer jobs near fyshwick, act

Service Desk Analyst jobs in Canberra ACT

Project Officer jobs in Canberra ACT

Executive Support Officer jobs in Canberra ACT

Security Officer jobs in Canberra ACT

Systems Administrator jobs in Canberra ACT

Drupal Developer jobs in Sydney Nsw

Salesforce Developer jobs in Sydney Nsw

Drupal Developer jobs in Melbourne Vic

Developer Programmer Sponsor jobs in Sydney Nsw

Software Developer Visa Sponsorship jobs in Fraser Rise Vic

Full Stack Developer jobs in Monash University Vic

Full Stack Developer jobs in Remote

Full Stack Developer jobs in Greater Adelaide Sa

Graduate Developer Program jobs in Melbourne Vic

Full Time jobs in Sunshine Coast Qld

Full Stack Developer jobs in Sydney Nsw

Full Time jobs in Sydney Nsw

Service Desk Analyst jobs in Carlton Vic

Service Desk Analyst jobs in Brisbane Qld

Food Service Assistant jobs in Melbourne Vic

ICT Customer Support Officer – Service Desk Analyst

MSOFT Technologies
Canberra ACT

Quick Apply

Job Details

Full-time
$80,000 - $90,000 a year
1 day ago

Qualifications

ITIL Foundation
ITIL Certification
Management
Software troubleshooting
Customer service
Enterprise software
CCNA
Citrix Certification
Technical support
DHCP
Analysis skills
ITIL
Problem management
Citrix
Communication skills
Help desk

Full Job Description

About the Role

MSOFT Technologies is seeking an experienced ICT Customer Support Officer / Service Desk Analyst to join our growing IT services team.

The successful candidate will provide Level 1 and Level 2 technical support to clients, acting as a key point of contact for ICT incidents, service requests and technical issues. The role will involve remote, telephone and onsite support, troubleshooting end-user technology and enterprise applications, and working with internal teams and external vendors to resolve technical issues.

Key Responsibilities

- Provide Level 1 and Level 2 technical support via telephone, remote support and onsite assistance.
- Act as a single point of contact for customer ICT incidents and service requests.
- Diagnose, troubleshoot and resolve hardware, software, network and application issues.
- Provide support for Microsoft 365, Windows operating systems and enterprise applications.
- Support Active Directory, user accounts, permissions and access management.
- Provide support for virtual desktop and remote access environments.
- Assist with network and infrastructure services including DHCP, printing and related services.
- Install, configure, maintain and troubleshoot approved hardware and software.
- Liaise with third-party vendors and technology providers to resolve incidents and service requests.
- Log, update and maintain service desk tickets with accurate customer information and resolution details.
- Prioritise and escalate incidents in accordance with service management procedures.
- Maintain asset records and assist with IT asset management.
- Coordinate technology-related activities with customers, internal IT teams and external service providers.
- Provide user guidance and basic technical training where required.
- Contribute to knowledge bases, technical documentation and support procedures.
- Identify opportunities to improve service desk processes and customer satisfaction.
- Participate in IT projects, system upgrades and technology initiatives as required.
- Follow established Incident Management, Request Fulfilment, Problem Management and Change Management processes.

Essential Skills & Experience

- Minimum 1 year of experience in an ICT Service Desk, Help Desk, Desktop Support or similar ICT customer support role.
- Demonstrated experience providing Level 1 and Level 2 technical support.
- Experience supporting Microsoft 365 and Windows environments.
- Experience with Active Directory, user accounts and access management.
- Experience troubleshooting hardware, software, network and application-related issues.
- Experience working with ticketing/service management systems.
- Strong troubleshooting and analytical skills.
- Excellent verbal and written communication skills.
- Strong customer service and stakeholder management skills.
- Ability to work independently as well as collaboratively within an IT team.
- Ability to prioritise incidents and escalate complex technical issues appropriately.

Desirable

- ITIL Foundation certification.
- CompTIA, Microsoft, CCNA or MCSA certification.
- Experience with Citrix or other virtual desktop environments.
- Experience supporting enterprise applications.
- Experience with Windows Server and related infrastructure services.
- Experience working within an ITIL-aligned service management environment.

Qualifications

A relevant qualification in Information Technology, Computer Science, Business or a related discipline is desirable.

What We Offer

- Full-time permanent employment with MSOFT Technologies.
- Opportunity to work across diverse client environments and technology platforms.
- Exposure to enterprise ICT environments and IT service management practices.
- Professional development and career growth opportunities.
- Supportive and collaborative working environment.

How to Apply

Please submit your resume and a cover letter outlining your relevant ICT Service Desk / Customer Support experience and technical skills.

MSOFT Technologies is an equal opportunity employer and welcomes applications from suitably qualified candidates.

Pay: $80,000.00 – $90,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

ict support officer jobs in fyshwick, act

ICT Customer Support Officer – Service Desk Analyst

ICT Support Officer

Systems Administrator

ICT Project Officer (3 +3) month extension options

ICT Project Officer

Technical IT Asset Management

ICT Support Officer

ICT Project Officer

Cyber Security Officer - Products and Services

Drupal Developer

ICT Support Officer

ICT Support Officer

Services Support Officer | Full-time Temporary with a Possibility of Permanency

Project Officer (Projects & Engagement)

Senior Drupal Developer

ICT Knowledge Officer

Stack Developer In-training | Full-time Temporary

Executive Support Officer | Full-time Temporary with a Possibility of Permanency

Lead Drupal Developer

Project Officer - Security & Compliance

I want to receive the latest job alert for ict support officer in fyshwick, act

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected