In-Demand Bilingual customer service Jobs in Australia

Part Time Customer Service Officer - Operations
Good Cycles —Alexandria NSW
- $35.15 - $63.27 an hour
- Part-time
- Bilingual
- CRM software
- Customer service
Quick Apply
3d
Incident Management Engineer (Spanish/English bilingual), Incident Detection and Response
Amazon Web Services Australia Pty Ltd —Sydney NSW
- Weekend availability
- Bilingual
- Spanish
- Computer Science
Translation/Regional Assistant
New Energy Co., Ltd. —Queensland
- $8,300 - $9,500 a month
- Full-time
- Bilingual
- Management
- Maintenance
- Travel reimbursement
- Health insurance
Quick Apply
10d
Customer Service Representative I
Schweitzer Engineering Laboratories Pty Limited —Silverwater NSW
- Full-time
- Bilingual
- CRM software
- Customer service
Quick Apply
Bilingual Finance Assistant (French & English)
Lycée Condorcet Sydney - The International French School —Maroubra NSW
- $85,559 a year
- Full-time
- Bilingual
- Customer service
- Business Administration
Quick Apply
5d
Client Management Associate (Bilingual Mandarin)
StoneX Group —Sydney NSW
- Full-time
- Bilingual
- Maintenance
- English
Tour Guide - Bilingual - Central Australia
Emu Run Experience —Alice Springs NT
- $65,000 - $75,000 a year
- Full-time
- Bilingual
- Spanish
- English
- Relocation assistance
Quick Apply
12d
Customer Operation Specialist
RZforex —Chatswood NSW
- Bilingual
- Microsoft Word
- Microsoft Excel
Business Concierge - Parkes/Forbes
Department of Customer Service —New South Wales
- $93,490 - $106,841 a year
- Full-time
- Bilingual
- Communication skills
Service Coordinator
Northcott —Mount Hutton NSW
- $99,723 a year
- Full-time
- Bilingual
- Leadership
- Annual leave
- Parental leave
4d
Part Time Branch Member Level 1 Staff (Bilingual Mandarin and English)
GOLDMATE PTY LTD —Sydney NSW
- Part-time
- Bilingual
- Customer service
- English
Quick Apply
10d
Support Worker
Northcott —Wagga Wagga NSW
- $36.23 - $45.29 an hour
- Part-time
- Bilingual
- Budgeting
- Communication skills
- Annual leave
- Parental leave
Sales Assistant - Canberra Centre
The UGG Shop —Canberra ACT
- From $34.76 an hour
- Weekend availability
- Bilingual
- Customer service
- Computer skills
- Employee discount
Quick Apply
2d
Customer Operations Specialist
Corporate Operation Services —Chatswood NSW
- From $70,000 a year
- Full-time
- Bilingual
- Microsoft Word
- Microsoft Excel
Quick Apply
Retail Sales Assistant - Kawana Shoppingworld
Ugg Express —Buddina QLD
- $34.76 an hour
- Bilingual
- Sales
- Customer service
- Employee discount
Quick Apply
2d
Analyst, Measurement Success, AUS (Bilingual Japanese/English Required)
Cint —Sydney NSW
- Full-time
- Hybrid work
- Bilingual
- Microsoft Excel
- Salesforce
Quick Apply
13d
Customer Care Centre Co-ordinator
Invocare —Rhodes NSW
- Full-time
- Bilingual
- Customer service
- Microsoft Office
Analyst, Measurement Success, AUS (Bilingual Korean/English Required)
Cint —Sydney NSW
- Full-time
- Hybrid work
- Bilingual
- Microsoft Excel
- Salesforce
Quick Apply
13d
Sales Operation Support
HC FORKLIFT AUSTRALIA PTY LTD —Dandenong VIC
- $60,000 - $70,000 a year
- Full-time
- Bilingual
- CRM software
- Customer service
Quick Apply
11d
Front of House & Marketing Coordinator
Charming Beauty Centre —Sydney NSW
- From $26.44 an hour
- Part-time
- Bilingual
- Hospitality
- English
Quick Apply
10d

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bilingual customer service jobs near australia

Part Time Customer Service Officer - Operations

Good Cycles -
Alexandria NSW

Quick Apply

Job Details

Part-time | Casual
$35.15 - $63.27 an hour
3 days ago

Qualifications

Bilingual
CRM software
Multilingual
Customer service
Data analysis skills
SQL
Organisational skills
Communication skills

Full Job Description

Lime is looking for a Part Time Customer Service Officer to join our Sydney Operations team.

In this role, you'll be responsible for delivering an exceptional customer experience for Lime riders, community members, and city stakeholders. You'll ensure every interaction is handled with empathy, professionalism, and a solutions-focused approach, while helping identify trends and opportunities to continuously improve our customer experience.

What You'll Do

Manage customer service tickets daily, ensuring riders, community members, and stakeholders receive a positive and consistent experience.
Respond to customer enquiries across multiple channels, providing clear, timely, and empathetic support.
Manage escalated customer calls, emails, and cases, including enquiries from community stakeholders and local government representatives.
Champion customer experience by identifying recurring issues and escalating insights to relevant internal teams.
Analyse qualitative and quantitative customer data to identify trends, pain points, and opportunities to improve the end-user experience.
Work closely with Customer Service and Local Operations teams to ensure customer outcomes align with operational KPIs.
Support continuous improvement initiatives through quality assurance activities, including calibrations, audits, and feedback.
Assist in developing and maintaining customer experience documentation, including customer guidelines, workflows, and training materials to support service consistency and regulatory compliance.
Represent Lime professionally in all customer, community, and stakeholder interactions.

About You

You'll be someone who enjoys helping people and thrives in a fast-paced, customer-focused environment.

You'll also have:

A genuine passion for delivering outstanding customer service.
Excellent written and verbal communication skills.
The ability to manage a variety of customer interactions with empathy, professionalism, and sound judgement.
Experience using customer service platforms, CRM systems, ticketing software, or workflow management tools (highly regarded).
Strong organisational skills with the ability to prioritise competing tasks.
Confidence working both independently and as part of a collaborative team.
Experience with process automation, SQL, or data analysis is advantageous but not essential.
Experience working in diverse or multicultural environments and bilingual language skills are highly regarded.

What We Offer

A supportive and collaborative team environment.
Opportunities to contribute to improving sustainable transport across Sydney.
Ongoing learning and development opportunities.
The chance to make a real impact on the customer experience for one of the world's leading shared mobility providers.

Salary

This role is covered by the Clerks – Private Sector Award 2020 (MA000002) at Year 2, Level 1.

The hourly rate ranges from $35.15 to $63.27, depending on the day and time worked, with applicable penalty rates for evenings, weekends, and public holidays. Most shifts will be at the $35.15 rate.

Pay: $35.15 – $63.27 per hour

Work Location: In person

Quick Apply

Refine Your Search

bilingual customer service jobs in australia

Part Time Customer Service Officer - Operations

Incident Management Engineer (Spanish/English bilingual), Incident Detection and Response

Translation/Regional Assistant

Customer Service Representative I

Bilingual Finance Assistant (French & English)

Client Management Associate (Bilingual Mandarin)

Tour Guide - Bilingual - Central Australia

Customer Operation Specialist

Business Concierge - Parkes/Forbes

Service Coordinator

Part Time Branch Member Level 1 Staff (Bilingual Mandarin and English)

Support Worker

Sales Assistant - Canberra Centre

Customer Operations Specialist

Retail Sales Assistant - Kawana Shoppingworld

Analyst, Measurement Success, AUS (Bilingual Japanese/English Required)

Customer Care Centre Co-ordinator

Analyst, Measurement Success, AUS (Bilingual Korean/English Required)

Sales Operation Support

Front of House & Marketing Coordinator

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