In-Demand Support analyst Jobs in Parkside Sa

Service Desk Analyst
ElectraNet —Greater Adelaide SA
- $83,500 - $88,500 a year
- On call
- Microsoft Office
- No degree
- Communication skills
- Annual leave
- Parental leave
Desktop Support Analyst MPMG (Adelaide)
Gallagher Bassett —Adelaide SA
- Hybrid work
- Customer service
- Salesforce
- Working with children
- Employee stock purchase plan
- Health insurance
6d
Customer Support Analyst - Level 2 - Carelink
Civica —Adelaide SA
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- SQL
- Work from home
Quick Apply
Business Analyst
Gallagher Bassett —Adelaide SA
- Hybrid work
- Salesforce
- Communication skills
- Employee stock purchase plan
- Health insurance
IT Service Desk Technician
FYFE —Greater Adelaide SA
- Microsoft Outlook
- Software troubleshooting
- Customer service
- Parental leave
- Employee assistance program
Service Desk Analyst
Brennan IT —Greater Adelaide SA
- Weekend availability
- Azure
- Management
- Computer Science
Service Desk Analyst
Mills Oakley —Greater Adelaide SA
- Full-time
- Microsoft Office
- Employee assistance program
- Referral program
Project Controls Analyst: SSN AUKUS Build Program
ASC Pty Ltd —Osborne SA
- Full-time
- Microsoft Excel
- No degree
- Construction experience
- Parental leave
Workforce Audit Analyst
Serco Plc —Adelaide SA
- Full-time
- Microsoft Excel
- Management
- Microsoft Office
11d
Business Analyst
Northline —Greater Adelaide SA
- Full-time
- SQL
- Communication skills
- Employee assistance program
Pricing & Promotions Analyst
OTR Group —Kensington SA
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
- Employee assistance program
Risk Analyst, FCS - 12 months Max Term Contract
Westpac Group —Greater Adelaide SA
- Full-time
- Hybrid work
- Analysis skills
- Financial services
- Communication skills
11d
Senior Improvement Data Analyst - Safe and Connected
SA Health —Adelaide SA
- $116,089 - $125,490 a year
- Full-time
- Analysis skills
- Employee assistance program
- Gym membership
Senior Solutions Analyst
Uniting Communities —Adelaide SA
- Full-time
- Management
- Analysis skills
- No degree
- Parental leave
Junior Software Release & Configuration Analyst
Lockheed Martin Australia —Greater Adelaide SA
- Full-time
- Microsoft Office
- Scripting
- Communication skills
Support System Source Data Analyst
BAE Systems —Osborne SA
- Full-time
- Hybrid work
- Communication skills
14d
ILS Analyst (Technical Publication / Author)
KBR —Adelaide SA
- Full-time
- Communication skills
- Parental leave
Commercial Analyst - Financial Planning & Analysis
ASC Pty Ltd —Osborne SA
- Full-time
- Microsoft Excel
- ERP systems
- Analysis skills
- Parental leave
6d
Customer Analyst
OTR Group —Kensington SA
- Full-time
- Customer service
- No degree
Service Desk Analyst - Contract
Centorrino Technologies —Adelaide SA
- Contract
- Customer service
- Communication skills
Quick Apply

I want to receive the latest job alert for support analyst in parkside sa

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

support analyst jobs near parkside sa

IT Support jobs in Greater Adelaide SA

Business Analyst jobs in Adelaide SA

Support Analyst jobs in Adelaide SA

Business Analyst jobs in Greater Adelaide SA

Lead Auditor Jobs jobs in Melbourne Vic

Safety Auditor jobs in Sydney Nsw

Night Auditor jobs in Greater Adelaide Sa

Immediate Start Auditor jobs in Sydney Nsw

Visa Sponsorship, Internal Auditor jobs in Melbourne Vic

Associate Auditor jobs in Parramatta Nsw

Ndis Support Coordinator Work From Home jobs in Melbourne Vic

Support Worker No Experience jobs in Brisbane Qld

Support Worker No Experience jobs in Perth Wa

Senior Operations Specialist jobs in Sydney Nsw

Senior Analyst jobs in Cremorne Vic

Senior Analyst jobs in Perth Wa

Senior Analyst jobs in Sydney Nsw

Senior Analyst jobs in Melbourne Vic

Senior Marketing Manager jobs in Melbourne Vic

Risk Analyst jobs in Perth Wa

Service Desk Analyst

ElectraNet -
Greater Adelaide SA

Apply Now

Job Details

$83,500 - $88,500 a year

Benefits

Annual leave
Parental leave
Paid volunteer leave

Qualifications

Incident management
LAN
Technical support
Microsoft Office
Driver Licence
ITIL
WAN
Security
Diploma
Communication skills

Full Job Description

About ElectraNet

ElectraNet is committed to co-creating a workplace of choice and enriching the communities in which we operate.

As an industry leader, ElectraNet is at the forefront of the clean energy transition. We are socially and environmentally ambitious, and our continued commitment to developing, operating and maintaining our network in a way that creates opportunities for people and nature to thrive is essential to achieving our vision of energising South Australia’s Clean Energy future.

Our commitment also drives our focus to create a physical and psychosocial environment that supports the health, safety and wellbeing of our people.

We all contribute to ElectraNet’s workplace culture and have a duty of care to ourselves and one another to work safely, assess and manage risk, courageously speak up and promptly report any unsafe working practices, hazardous working conditions or security threats and to collectively learn and grow from every opportunity.

Employee Benefits

We’re proud to offer a workplace that is supportive, inclusive and genuinely committed to your success. When you join ElectraNet, you join a team that values diversity, collaboration and continuous learning.

$83,500.00 – $88,500.00 per annum plus superannuation

In addition to this, we also offer:

Performance bonus eligibility of up to 15%
5 weeks annual leave
15 days personal/carer’s leave
16 weeks paid parental leave
Flexible work options & wellbeing programs
Additional paid volunteering and office closure leave
Ongoing professional development and certification support
A vibrant and community focused team culture
Regular social events and activities.

The Opportunity

The Service Desk Analyst provides operational ICT support services, including analysing, diagnosing and resolving technical issues across business systems, applications, endpoint devices and associated infrastructure components, in accordance with established technical standards, service frameworks and service levels.

The position’s primary responsibilities are to provide first and second line support to ElectraNet staff and contractors in their use of Business Systems and Applications. The primary focus when dealing with faults is to return IT services to normal levels as soon as possible with limited business impact. The Service Desk Analyst should always be seeking to engage in activities that continually improve the efficiency and capability of the Service Desk. The Service Desk Analyst is expected to build and maintain strong and productive relationships with both our business users, other IT staff, external contractors and vendors, by being proactive, solutions focused and flexible in their approach.

Success in this role is characterised by delivering a resolution to all incidents and requests for service and change within agreed timeframes with outstanding customer service and a ‘can-do’ attitude.

Key Responsibilities

Operational & Technical

Support the provision of specialist technical support to other groups within ElectraNet
Provide technical advice and operational support to customers and colleagues
Provide Level 1 and Level 2 ICT support services, including technical investigation, diagnosis and resolution of incidents and service requests across desktop, mobile, operating system and business application environments.
Recording and resolving of Incidents and Service Requests in accordance with agreed service levels
Providing high levels of incident ownership - resolving, progressing and managing all incidents to a satisfactory conclusion, and ensuring that appropriate parties are kept up to date on incident progress
Ensuring all incident tickets are regularly and accurately updated; and realistic resolution times are provided
Prioritising of incident resolution according to business needs and change management requirements
Ensuring all hardware/software installations and routine upgrades are implemented according to Service Level Agreements and documented procedures
Participate in the implementation and verification of operating system and application patching activities in accordance with approved technical procedures and change controls
Undertake technical investigation and fault isolation prior to escalation, documenting root causes, actions taken and outcomes, and escalating unresolved issues in accordance with established procedures
Participation in capital projects as required
Purchasing of IT Consumables as required
Achievement of expected customer satisfaction levels as measured by independent customer surveys of ElectraNet IT Customers
Inclusion in the on-call roster of providing 24/7 support to corporate IT systems and business application
Fostering technical innovation, acquisition of expertise and supporting a continuous improvement culture
Apply guidelines, processes and systems to lead the way of best practice
Create, review and maintain technical documentation, including knowledge base articles, troubleshooting guides and operational procedures relating to ICT systems, applications and issue resolution
Perform other duties, commensurate with your skills and classification level, as requested
Participate in the working site roster resulting in ad hoc travel between sites, ensuring a high level of customer service is being provided at each ElectraNet site, including Adelaide CBD, Keswick offices and the warehouse in Edinburgh
Participate in Major Incident Management process by acting as first point of contact and creating a communication channel between relevant stakeholders

Behavioural

Build and maintain strong working relationships with and between internal and external stakeholders, delivering a high level of customer service.
Create and develop a respectful workplace environment that values cultural diversity, innovation, open discussion and cross functional collaboration to help drive high performance.
Lead by example; role model desired behaviour and priorities, demonstrate personal accountability for self-development and for achieving quality and timely result.
Demonstrate behaviour that is consistent with ElectraNet’s values, Code of Conduct and Acceptable Use of Technology Resources Policy while performing the role in a professional and ethical manner.
Promote safe work practises that support the safety of all workers and the security of ElectraNet’s assets, proactively reporting safety incidents, near misses and security threats.

About You

Knowledge & Experience (Essential)

Applying theoretical and practical knowledge to solve commonly encountered problems
Applying generally accepted concepts, principles and standards in well-defined areas
Undertake ongoing tasks being performed on either a daily/weekly/monthly basis
Knowledge of industry best practice in service desk delivery and in the use of appropriate measurement metrics and techniques (ITIL)
Experience in working across multiple organisations and business units to deliver customer driven outcomes
Experience in working on a results-oriented Service Desk supporting a complex Microsoft Server and Windows desktop environment.
Demonstrated experience in a similar first and second line, desktop support service desk function
A strong customer and outcome focused approach with good verbal and written communication skills
Analytical, investigation and problem-solving skills
Demonstrated ability to gain trust and partner with business systems users at all levels in a customer focused, business orientated manner
Sound ability to use Microsoft Office products
Flexible approach to working hours and after-hours commitments
Basic Knowledge of Video Conferencing
Basic Knowledge of LAN/WAN

Desirable

Experience working within a similar role within the Electricity Industry
Valid Australian Car Driver’s Licence (or eligibility to obtain one)

Qualifications (essential)

Diploma qualified or 3 years equivalent experience in lieu

How To Apply

Please apply online via our careers page before 28 July 2026. Interested applicants are encouraged to apply as soon as possible, as interviews and appointments may occur prior to the closing date. Applicants can also register for job alerts via our careers page.

Successful applicant will be required to undergo background checks. These checks may include global criminal history checks, reference checks, and validation of qualifications, employment history, Australian work rights, and any additional checks depending on the role.

We strongly encourage Aboriginal and Torres Strait Islander people to apply. ElectraNet is committed to creating a diverse and inclusive workplace. We value the unique perspectives and experiences that Aboriginal and Torres Strait Islander people bring to our team.

Apply Now

Refine Your Search

support analyst jobs in parkside sa

Service Desk Analyst

Desktop Support Analyst MPMG (Adelaide)

Customer Support Analyst - Level 2 - Carelink

Business Analyst

IT Service Desk Technician

Service Desk Analyst

Service Desk Analyst

Project Controls Analyst: SSN AUKUS Build Program

Workforce Audit Analyst

Business Analyst

Pricing & Promotions Analyst

Risk Analyst, FCS - 12 months Max Term Contract

Senior Improvement Data Analyst - Safe and Connected

Senior Solutions Analyst

Junior Software Release & Configuration Analyst

Support System Source Data Analyst

ILS Analyst (Technical Publication / Author)

Commercial Analyst - Financial Planning & Analysis

Customer Analyst

Service Desk Analyst - Contract

I want to receive the latest job alert for support analyst in parkside sa

Explore jobs in more locations

About ElectraNet

Employee Benefits

The Opportunity

Key Responsibilities

About You

How To Apply

Job Seeker Tools

Employer Tools

Browse

Stay Connected