In-Demand Program director, apac services Jobs in Parramatta, Nsw

Program Director, APAC Services
Nice —Sydney NSW
- Master's degree
- Bachelor's degree
- AI
3d
Coordinator--Mums and Bubs Program
Baabayn Aboriginal Corporation —Emerton NSW
- $1,078 - $1,159 a week
- Part-time
- Microsoft Word
- Writing skills
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Data and AI Risk Reduction Program Director
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- AI
- Annual leave
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Centre Director / Nominated Supervisor
Little Zaks —Guildford NSW
- Full-time
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Connor Consulting —Sydney NSW
- Full-time
- Remote
- PMP
- Education
- No degree
Quick Apply
Acct. Manager, Member Relations - AUS/NZ
Virtuoso, Ltd. —Mosman NSW
- CRM software
- Sales
- Microsoft Office
Senior Director, Global Professional Services Operations
Genesys —Sydney NSW
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
- Business Administration
Delivery Director and Services Operations Lead - APAC
Temenos —Sydney NSW
- Full-time
- Management
- Leadership
- Annual leave
- Parental leave
Associate Director – Review Delivery Lead
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- Financial services
- Annual leave
- Work from home
Club Experience Officer South Pacific & Philippines
Rotary International —Norwest Business Park NSW
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Relocation assistance
- Employee assistance program
Quick Apply
Enablement Program Manager, APAC
Okta —Sydney NSW
- Sales
- Public speaking
- Organisational skills
Regional Head of Entertainment - APAC
TCC Global —Sydney NSW
- Full-time
- Hybrid work
- Management
- Bachelor's degree
- Leadership
Quick Apply
3d
Program Manager (Professional Services) - Australia
Fortinet —Sydney NSW
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- PMP
startup CEO/CTO/CPO/CGO/CRO/VP BD/COO/CFO/VP of Engineering - June 2026
ABZTech Pty Ltd —Sydney NSW
- From $30 an hour
- Part-time
- Hybrid work
- Management
- Sales
- Writing skills
Quick Apply
Compliance Director - Australia
Zodia Custody —Sydney NSW
- Up to $250,000 a year
- Full-time
- Hybrid work
- Financial services
- Leadership
- Analytics
- Health insurance
- Annual leave
Quick Apply
6d
Director Learning Platforms
TAFE NSW —Sydney Western Suburbs NSW
- $229,693 a year
- Temporary
- Leadership
11d
Centre Director / Nominated Supervisor | Exceeding NQS Service
Little Zaks —Mount Colah NSW
- Full-time
- Management
- Supervising experience
- Leadership
- Employee assistance program
- Referral program
Quick Apply
14d
Centre Director at North Parramatta
Mini Masterminds —North Parramatta NSW
- Full-time
- CPR Certification
- Bachelor's degree
- First Aid Certification
- Employee assistance program
Quick Apply
Technical Director/Production Coordinator (Major Projects) – AV & Live Events
JAY PRODUCTIONS & EVENTS PTY. LTD. —Revesby NSW
- $70,000 - $90,000 a year
- Full-time
- Microsoft Office
- Master's degree
- In-person
- Travel reimbursement
Quick Apply
13d
Director Service & Program Development
NSW Department of Communities and Justice —Parramatta NSW
- $239,251 - $264,197 a year
- Research
- Budgeting
- Leadership
6d

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Program Director, APAC Services

Nice -
Sydney NSW

Apply Now

Job Details

3 days ago

Qualifications

Master's degree
Bachelor's degree
AI
Business
Leadership
Information Technology

Full Job Description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

The Program Director is the senior delivery owner accountable for the successful execution of large, complex, multi-stream programs across the APAC Services portfolio -spanning contact centre technology, workforce management, and applied AI and automation. This is an elevated individual contributor role: it carries the seniority, authority and executive presence of a leadership position, and full accountability for program outcomes, without formal people-management authority. The person in this role influences delivery quality and Project Manager performance through credibility and standards, not through a reporting line.

The role holds end-to-end delivery and governance accountability for flagship enterprise and public-sector programs, acts as a trusted advisor and business enabler to client executives, and serves as the senior escalation point for clients, implementation partners and third-party platform vendors.

Success in the role means programs delivered to scope, schedule and quality; governance that surfaces risk early rather than at go-live; strong, durable customer relationships at the executive level; and a Project Management function that is consistent, capable and trusted by the business and its customers.

How will you make an impact?

Program delivery & execution

End-to-end ownership - carry single-threaded accountability for delivery across multiple concurrent workstreams, partners and dependencies.
Plan integrity - own the integrated program plan, critical path, release sequencing and cross-stream dependency management.
Reactive phases - lead through high-pressure go-live and stabilisation windows without losing strategic altitude.
Escalation ownership - act as the initial point of contact and escalation for the customer, directly accountable for rollout, delivery and production outcomes.

Governance & assurance

Governance cadence - run steering committees, stage-gates; chair the program-level RAID and decision log.
Quality & assurance - set and enforce delivery standards, gate criteria and non-functional requirements;
Methodology ownership - define and govern project implementation methodology and continuous-improvement practices across delivered programs.

Project Management guidance & capability (matrixed, no line authority)

Guidance - coach and quality-assure a community of Project Managers through functional guidance and standard-setting, not formal reporting authority; standardise artefacts, reporting and estimation discipline.
Capability uplift - build PM bench strength, and advise on resourcing priorities across the portfolio.
Direct support - provide hands-on guidance to Project Managers working on assigned major accounts and flagship programs.

Stakeholder, partner & vendor management

Executive relationships - act as senior point of contact for client sponsors and internal executives; communicate bottom-line-first, with options and a clear recommendation.
Trusted advisor - develop and maintain positive working relationships with customers' business and operations leaders; understand their business and technical environment well enough to act as a genuine business enabler.
Partner accountability - hold implementation partners and third-party platform vendors to contracted commitments, SLAs and joint governance.

Commercial & risk control

Delivery-focused commercials - support program forecasting and cost discipline as part of delivery accountability;
Risk & compliance - manage program risk proactively; ensure delivery meets applicable compliance standards

Have you got what it takes?

10+ years delivering large, complex technology programs, including several years at senior program-leadership level overseeing multiple Project Managers.
Demonstrable track record delivering enterprise software programs in contact centre, CX or workforce management technology (e.g. NiCE, Genesys, Cisco, Avaya) or adjacent SaaS domains.
Strong command of program governance and partner/vendor management in multi-party delivery environments.
Experience delivering into regulated or public-sector clients with formal security and data-protection obligations.
Credible executive communicator; calm and decisive under reactive, high-stakes delivery conditions.
Experience operating in multi-cultural environments, serving regional and global customers.

You will have an advantage if you also have:

Cross-cultural delivery experience across APAC markets (e.g. Australia, Japan, the UAE); fluency in adapting style across cultures.
Familiarity with AI/automation platforms (conversational AI, voice, biometrics) and the assurance questions they raise.
Background in vendor-side professional services or systems integration delivery.
Bachelor's or Master's degree in IT management or Business.

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Apply Now

Refine Your Search

program director, apac services jobs in parramatta, nsw

Program Director, APAC Services

Coordinator--Mums and Bubs Program

Data and AI Risk Reduction Program Director

Centre Director / Nominated Supervisor

Service Delivery Senior Manager – Software Publisher Services - anywhere in APAC

Acct. Manager, Member Relations - AUS/NZ

Senior Director, Global Professional Services Operations

Delivery Director and Services Operations Lead - APAC

Associate Director – Review Delivery Lead

Club Experience Officer South Pacific & Philippines

Enablement Program Manager, APAC

Regional Head of Entertainment - APAC

Program Manager (Professional Services) - Australia

startup CEO/CTO/CPO/CGO/CRO/VP BD/COO/CFO/VP of Engineering - June 2026

Compliance Director - Australia

Director Learning Platforms

Centre Director / Nominated Supervisor | Exceeding NQS Service

Centre Director at North Parramatta

Technical Director/Production Coordinator (Major Projects) – AV & Live Events

Director Service & Program Development

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