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Area Manager / Retail Operations Manager

Miami Bakehouse -
Mandurah WA

Quick Apply

Job Details

Full-time
$110,000 - $140,000 a year

Benefits

Fuel card
Company car

Qualifications

Management
Sales
Leadership

Full Job Description

Area Manager / Retail Operations Manager

Lead the Retail Growth of One of WA's Most Recognisable Hospitality Brands

Mandurah Head Office | Multi-Site Leadership | Senior Management Team

$110,000 - 140,000 + Bonus + Car + Phone

Miami Bakehouse has grown from a single bakery café into one of WA's most successful hospitality businesses, operating across multiple locations with exciting expansion plans ahead.

We're looking for an exceptional Retail Operations Manager to lead the performance of our retail business across five sites and help drive the next phase of growth.

This is a senior operational leadership position responsible for sales performance, customer experience, people development, and operational execution across a fast-paced, seven-day-a-week business.

If you've successfully managed multiple hospitality, retail or food service locations and thrive on leading teams, improving performance and delivering results, we'd like to hear from you.

About the Role

Reporting to the General Manager, you will be responsible for:

Driving sales growth and profitability across all retail locations
Leading a team of Managers and Assistant Managers who oversee more than 50 team members across the group
Ensuring exceptional customer experiences across every site
Managing labour performance, productivity and operational standards
Building leadership capability within your management team
Overseeing recruitment, onboarding and team development
Maintaining compliance with company systems, procedures and standards
Leading the successful opening of new locations as the business grows

Success in this role will be measured by your ability to build capable leaders, drive sales growth, improve labour productivity and consistently deliver an outstanding customer experience across every location.

You will be a key member of our Senior Management Team and play a significant role in shaping the future direction of the business.

About You

This role requires an experienced operator who understands the realities of managing multiple sites.

To be successful you will have:

Minimum 3 years' experience managing multiple locations in hospitality, retail, food service or a similar high-volume environment.
Strong leadership skills with a track record of building high-performing teams
Experience managing sales, wages and operational KPIs
Strong coaching, accountability and performance management capability
The ability to identify opportunities and solve problems quickly
Excellent organisational and planning skills
High levels of energy, resilience and personal accountability
The confidence to make decisions and drive outcomes

This is a highly operational leadership role. Our sites trade seven days a week from early morning through to evening, including weekends and public holidays. While you won't be working those hours personally, you must be available to support your management team when required and lead from the front during key trading periods.

This role is based from our Mandurah Head Office with regular travel across our retail network throughout the Peel and South West regions. For long-term success, applicants should live within a reasonable commuting distance of Mandurah.

Why Join Miami Bakehouse?

Join an established WA success story with over 20 years of growth
Be part of an ambitious expansion phase with new locations planned
Join the senior management team and influence business strategy
Enjoy genuine autonomy and decision-making authority
Lead a capable and experienced management team
Well-established systems, procedures and operational support
Company vehicle, fuel card, laptop and phone
Complimentary meals and coffee while working
Competitive salary package aligned with experience

If you're an experienced multi-site operator looking for a role where you can genuinely influence results, develop people and help drive business growth, we'd love to hear from you.

Pay: $110,000.00 – $140,000.00 per year

Work Location: Hybrid remote in Mandurah WA 6210

Quick Apply

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head café manager jobs

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